Customer Service Relations
Resume:
TIFFANY CARSON
*****************@*****.***
KERNERSVILLE, NC 27284
PERSONAL SUMMARY
Exceptionally motivated individual, committed to excellence with 15 years of experience as Customer Service, that can handle a fast paced environment, with minimum supervision, while maintaining emphasis on the highest level of customer service skills. Along with being experienced and comfortable in interacting with all personnel levels of an organization, including peers and management, seeking a desired position in customer relations and proficiency in computer and accounting skills
SKILLS & ABILITIES
Resourceful and self- motivated
Customer/Personal Service
Time Management
Excellent interpersonal and communication skills
Performs will individually or as a member of a team with minimum supervision
Ability to multitask and navigate through multiple computer systems while maintaining a conversation
Critical Thinking/Active Listening
Oral/Written Comprehensive
Have working knowledge of multiple office and computer software
Result Driven
EXPERIENCE
2017-2025 OneMain Financial
Senior Collector Representative/Remote Work From Home
Focus on customer effective customer communication and assisting customers through digital channels, including web chat, text and phone communications to assist with all financial servicing needs
Listening to specific situations to help determine how customers can best utilize company products and services depending on their hardship and ability to pay their loan.
Maintain and note all appropriate information and documentation on customer account status using computer system
Work both cooperatively and independently in a goal-oriented environment to meet personal and team target of multiple tasks and achieve monthly goals
2016-2017 Westmed Medical Practice
Contact Center Associate
Utilize all available resources and tools (billing systems, medical record system (EMR), insurance website in responding to patience inquiries
Appropriately document all interactions with patients
Handle dissatisfied patients in a timely and professional manner
Respond to all phone messages and emails received
2005-2014 Citifinancial
Mortgage/Collections Specialist
Responsible for high call volumes-both inbound and outbound calls, 7-80 calls daily
Presented customers with financial options and payment plans
Accountable for obtaining compliance and goals monthly
Researched customer concerns/inquiries by using effective probing questions
Collected payments and assisted customers with account maintenance
EDUCATION
June 1986 Graduate, Diploma
Garinger Sr. High School, Charlotte North Carolina
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with peers and management.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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