Digital Transformation Machine Learning

PROFILE SUMMARY

Strategic Business Architect and analyst with 17 years of experience in the banking and financial services industry, specializing in process re-engineering, AI-driven automation, and digital transformation. Expertise in Gen AI integration, cloud-native architectures, API strategies, and workflow optimization to enhance operational efficiency and drive business innovation. Proven track record of analyzing, mapping, and re-imagining business processes, leveraging AI to streamline decision-making and improve ROI. Currently enrolled in the Executive Program in Digital Transformation and AI at UC Berkeley and Post Graduate Diploma in AIML from UT Austin, expanding expertise in AI-driven business strategy and process innovation.

SKILLS

Business Process Re-engineering & AI Automation – Advanced analytics, machine learning, neural networks and strategic impact optimizing workflows and integrating AIML solutions.

Banking & Compliance – Deep knowledge of Credit risk and fraud analytics AML, KYC, GDPR, risk management, and financial regulations.

Process Modeling & Optimization – Skilled in BPMN, UML, Lean Six Sigma, and time-motion studies.

Technology & Integration – Proficient in Google Cloud, API strategies, Salesforce, and CRM platforms.

Agile Delivery & Project Management – Experience with SAFe, DevOps, Jira, and Confluence.

Data Analytics & Business Intelligence – Expertise in Tableau, Power BI, and data security best practices.

Strategic Road mapping & Stakeholder Management – Strong in ROI modeling, business case development, and digital transformation leadership.

PROFESSIONAL EXPERIENCE

Claribel US for USG Insurance (June 2024- Current ) Senior AI Analyst:

Partnered with business stakeholders to identify operational bottlenecks and inefficiencies in underwriting, claims processing, and customer servicing workflows.

Designed and prototyped AI-led solutions leveraging GenAI, LLMs, and OpenAI API to automate pain point analysis, generate customer summaries, and streamline reporting tasks.

Led technical documentation, data flow modeling, and stakeholder presentations to drive buy-in for proposed AI solution strategies.

Advised on integration pathways with CRM/ERP systems, ensuring AI solutions align with compliance and regulatory needs.

Lloyds Banking Group, (Feb 2015 – May 2024): Senior Business Architect: Commercial Lending (Assignment 1): I led the implementation of the nCino commercial lending platform, focusing on designing and optimizing digital credit management capabilities. I introduced cloud-native architectural patterns and collaborated with cross-functional teams to deliver scalable and compliant solutions. My efforts contributed to a 30% reduction in loan processing time and a 20% increase in customer satisfaction by leveraging modern engineering practices and data-driven decision-making.

Led the design of target state architectures for Lloyds Banking Group’s commercial lending landscape, covering Reporting, Compliance, Product, Pricing, and Approval processes within the nCino platform.

Facilitated workshops to resolve complex challenges and drive consensus among stakeholders on key decisions during nCino’s implementation.

Analyzed and optimized credit management processes, identifying gaps and aligning them with nCino’s frameworks to optimize processes.

Partnered with analytics teams to define KPIs and dashboards aligned with credit management and product performance metrics; ensured insights informed executive reporting and strategy decisions.

Acted as the SME and proxy for Product Owners supporting complex implementations in commercial lending and investment management workflows.

Collaborated with cross-functional Agile teams (Scrum and Kanban) using Jira and Confluence to manage user stories, acceptance criteria, sprint planning, and retrospectives.

Supported portfolio managers and commercial banking teams by analyzing data integration workflows and resolving issues across third-party platforms including nCino, Salesforce, and internal trading systems.

Delivered actionable technical documentation and walkthroughs to stakeholders, aligning system capabilities with business needs.

Royal Bank of Scotland, (March 2013 – April 2014): Senior Consultant: Developed comprehensive reporting frameworks that improved transparency and accountability, leading to a 30% improvement in compliance tracking and reporting accuracy.

Managed product delivery and stage boundaries within Corporate & Institutional Banking.

Conducted requirement elicitation workshops with stakeholders to capture business processes.

Formulated business and technical requirements for PMC application for customer products.

Led architectural design and quality assurance activities.

Conducted workshops and demonstrations for product reviews and approvals.

American Express, Lead Business Analyst (Various projects such as Foreign Exchange Services, Compliance and Privacy) (Aug 2005 – Nov 2014)

Led requirement elicitation workshops for USA, UK and Australia Market. The workshop focused on various streams such as Compliance, Regulatory, Digital, Reporting etc.

Conducted useability analysis to gain insight into product use.

Collaborated with key different stakeholders to optimize and drive enhancement to web application.

Orchestrated third party engagements with Accertify, Google, Saleforce.com, Design Agency etc. for integrating various third-party services to Amex Platform.

EDUCATION

Executive Education Program in Digital Transformation and AI - UC Berkeley Haas California (Pursuing)

Post Graduation in AIML (UT Austin)

MBA, Middlesex University, London, UK

Bachelor of Engineering (Computer Science)

Manipal Institute of Technology, India

PROFESSIONAL CERTIFICATIONS AND AFFILIATION

TOGAF- The Open Group Architecture Framework

CIPD - Chartered Institute of Professional Development

Chartered Bankers Institute, London

IIBA – Member of International Institute of Business Analysis

Chartered Bankers Institute, London

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