Customer Service Representative
Resume:
Aderonke Aremu
431-***-**** *****************@*****.***
PROFESSIONAL SUMMARY
Highly motivated and results-driven Client Service Representative with over four (4) years of experience, adept at delivering exceptional customer service and building strong client relationships.
Strong communication skills between clients and cross-functional teams to ensure seamless operations and client satisfaction.
Experience in a track record of driving growth, maximizing client engagement, and identifying up-sell opportunities.
Collaborate with cross-functional teams to multitask and handle various responsibilities simultaneously, maintaining efficiency and meeting tight deadlines.
PROVEN SKILLS:
Customer Service Skills:
Maintained high customer service by responding to inquiries, resolving issues, and establishing positive relationships with internal and external stakeholders.
Built and maintained strong customer relationships, resulting in a 20% increase in customer retention.
Resolved customer inquiries and complaints promptly and effectively, ensuring high customer satisfaction.
Conducted regular check-in calls with clients, fostering stronger relationships, ensuring customer satisfaction, and driving growth.
Developed trusted relationships with key customer partners, building strong advocacy and fostering long-term partnerships.
Successfully increased client satisfaction ratings by 25% through proactive communication and tailored solutions.
Identified and pursued upsell opportunities, resulting in a 30% increase in revenue from assigned accounts.
Engaged with new customers during the onboarding and implementation process, providing guidance and support to ensure a successful transition.
Assisted in the implementation and utilization of a Customer Relationship Management System, streamlining communication and improving client interactions
Administrative Support Skills:
Successfully managed program administration tasks, including data entry, document management, and report generation, ensuring accuracy and compliance with established procedures.
Provided essential administrative support, including scheduling appointments, managing office supplies, and organizing meetings and events.
Prepared reports and presentations and led customer update meetings to provide comprehensive updates on project status and performance.
Prepared for and actively participated in project review meetings with company leadership, providing valuable insights and recommendations.
Technical Skills:
Develop proficiency in Microsoft Office suite (Word, Excel, PowerPoint) to create and update documents, spreadsheets, and presentations.
Demonstrated a solid ability to learn and understand technical terms specific to the renovation and construction industry.
Utilized solid numerical skills to assist in financial calculations, expense tracking, and budget management for renovation and construction projects.
WORK EXPERIENCE
Customer Service Representative Nov 2021- May 2024
Communication Network Support Services Nigeria
Client Services Representative Sept 2019- Oct 2021
Administrative Staff College Nigeria
EDUCATION AND CERTIFICATIONS:
Bachelor of Agricultural Economics 2015
Customer Success Management Certification 2017
Effective Communication Skills Workshop 2019
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