Quality Assurance Patient Care
Resume:
SHONDA
LOVELACE
**********@*****.***
Euclid, Ohio 44123
.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
PROFESSIONAL SUMMARY
SKILLS
• Research
• Active listening
• Quality assurance
• Training & Development
• Analytical thinking
• Supervision and leadership
Cuyahoga Community College
Cleveland, OH • 08/2025
Associate of Applied Business:
Business
COURSERA IT
Online • 01/2020
Coursera IT Certificate Program:
IT
EDUCATION
Experis - Epic Consultant
Milwaukee, WI • 03/2015 - Current
WORK HISTORY
Offered assistance in implementing and developing training programs.
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Removed malware, ransomware, and other threats from laptops and desktop systems
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Assisted with blood transfusion documentation, including administering pre-transfusion medications via the MAR and accurately documenting wound care. Created ne.w LDA entries and completed initial wound assessment documentation.
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Supported nurses, unit clerks, and patient care technicians by printing/reprinting patient wristbands as needed. Provided check-in and check-out assistance in an express care setting.
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Assisted with lab specimen collection and managed lab orders, including printing and reprinting.
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Collaborated with the Neuro-ICU team to care for patients with neurosurgical and neurological conditions such as stroke, brain hemorrhage, trauma, and brain tumors.
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Helped with the administration of critical care medications, ensured accurate IV setup, and verified discharge documentation.
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Supported provider workflows by setting up Dragon dictation tools and offering real-time documentation assistance between patient visits.
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Educated staff on using In-Basket efficiently to manage messages and tasks, and helped patients better understand MyChart.
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Communicated effectively with providers and nurses to stay aligned with daily checklists and patient care priorities.
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Assisted in monitoring and resolving overdue medications, lab orders, and the timely release of specimens.
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Assisted with resetting the HealthBridge desktop icon and provided alternative navigation methods when technical issues arose.
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Configured user preferences within RxWriter, including setting default options and customizing workflows for prescribing. Supported pharmacy tasks such as verifying and completing orders, managing home medications, processing medication requests, and handling prescription refills.
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• Modified or rejected orders as necessary, ensuring accuracy and Experis - EMR Consultant
Milwaukee, WI • 03/2015 - Current
Experis - Scheduling Coordinator
Milwaukee, WI • 03/2015 - Current
compliance with clinical and operational protocols. Proficient in navigating and utilizing multiple EMR systems including PowerChart, RxWriter, and HealthBridge, supporting clinical documentation, order entry, medication reconciliation, and patient scheduling.
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Provided front-line EMR support to providers and staff, including elbow support for documentation, troubleshooting technical issues, and assisting with order modifications and workflow optimization.
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Assisted in training clinical staff on using EMR tools such as In-Basket, appointment overviews, patient information updates, and efficient messaging practices.
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Supported patient engagement tools (e.g., MyChart) by educating patients on access, navigation, and functionality.
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• Developed conversion and system implementation plans. Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
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Worked with manager and supervisor to plan and coordinate production schedules.
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Developed strong working relationships with management and executive team through effective scheduling and communication skills.
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Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
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Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
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Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
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• Verified insurance coverage and obtained pre-authorizations.
• Checked patients in and out and collected payments. Updated patient records to reflect upcoming surgeries and medical histories.
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Worked flexible hours across night, weekend, and holiday shifts, demonstrating reliability and adaptability in a fast-paced healthcare environment.
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Traveled state to state to various hospitals, providing on-site consultation and support for scheduling, documentation, and system optimization.
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