Customer Service Representative/Class A Driver
Resume:
TAWAKONI WRIGHT
*********@*****.***
Summary of Qualifications
Dedicated Customer Service Representative with experience in insurance, transportation, and IT industries. Proven ability to establish rapport with clients, with strong time management and prioritization abilities.
Education
Life Agent Exam (completed February 2016) awaiting copy of license from State
Richland College AAS 2010
HealthCare IT Support Specialist 2010
Medical Law/Ethics for health Professionals 2010
Electronic Medical Records 2010
Medical Terminology 2010
Work History
Water/Fire/Smoke Damage/Mold Specialist July 2014 – Present
Paul Davis Emergency Service, Texas
Received phone calls from insurance company about class of damage.
Arrived on customer site for introductions and walk-throughs.
Met with on-site Claim Adjuster about the class of work to be completed.
Completed project in timely manner.
Life Insurance Agent November 2015 – March 2016
Transamerica, Plano, Texas
Introduced clients to various Life insurance products including, 401k, 529 College Savings Plans, Retirement Plans and Savings Plans.
Educated clients on the different types of policies to fit their needs.
CDL Driver December 2013 – March 2014
Maverick Transportation, Texas
Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
Collected delivery instructions from appropriate sources, verifying instructions and routes.
Maintained logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
Reported vehicle defects, accidents, traffic violations, or damage to the vehicles.
Secured cargo for transport, using ropes, blocks, chain, binders, or covers.
Drove trucks to weigh stations before and after loading and along routes to document weights and to comply with state regulations.
Drove trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver steel products or other materials.
Obtained receipts or signatures for delivered goods and collect payment for services when required.
Inventory and inspect goods to be moved to determine quantities and conditions.
CDL Driver January 2013 –December 2013
Allied Van Lines, Texas
Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
Recorded and documented all items into SAP delivery system.
Loaded all trucks from warehouse onto trucks in preparation for delivery to customer sites.
Arrived on customer site to go inventory list during the unloading process.
Assembled and placed items at customers’ request.
Completed delivery and closed out delivery with customer signature of required documents.
Obtain receipts or signatures for delivered goods and collect payment for services when required..
Field Service Agent May 2011 – August 2012
Barrister Global Services Network, Hammond, Louisiana
Identified, analyzed, and resolved all technical issues related to commercial and residential customers network systems.
Provided the ability to communicate precise solutions to clients relating to future operation of their network.
Implemented computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network analysis, and planning. Also implemented network and computer security measures. Also may research and recommend network and data communications hardware and software.
Adjusted network sizes to meet volume or capacity demands.
Communicated with customers, sales staff, or marketing staff to determine customer needs.
Communicated with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
Coordinated installation of new equipment.
Coordinated network operations, maintenance, repairs, or upgrades.
Coordinated network activities with designers of associated networks.
Operated equipment configuration prototypes, including network hardware, software, servers, or server operation systems.
Determined specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
Implemented solutions for network problems.
Call Center Operator November 2006 – September 2007
Monitronics International Inc., Dallas, Texas
Answered between 300-400 emergency calls from commercial and residential clients per shift. Dispatched EMT, Police, and Fire Department to scene of alarm. Logged information into system.
Received complaints from public concerning crimes and police emergencies. Broadcast orders to police patrol units in vicinity of complaint to investigate. Operated radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relayed information or orders to proper officials.
Interacted with customers to provide information in response to inquiries and to handle and resolve complaints.
Operated radio, telephone, or computer equipment at emergency response centers. Received reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relayed information to law enforcement and emergency response personnel. Maintained contact with caller until responders arrived on customer site.
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