Customer Service Administrative Support

PROFESSIONAL SUMMARY

Detail-oriented and dependable administrative professional with over 20 years of diverse experience in office management, payroll administration, and municipal maintenance. Proven ability to manage complex administrative functions, oversee payroll and timekeeping systems, and ensure compliance with regulatory requirements. Recognized for reliability, discretion, and a strong work ethic across both corporate and public sector settings.

SKILLS

Microsoft Office Suite

Onboarding/

ADP/CGC/JDE

Payroll Processing

Record Keeping/Reporting

Scheduling and Office Management

PROFESSIONAL EXPERIENCE

NYC Department of Park and Recreation – Jamaica, NY 03/2025 – Present

Seasonal Maintenance Associate

Cleaned and maintained parks, playgrounds, restrooms and surrounding areas to provide a safe environment

Checked playground equipment for damage; reported needed repairs to supervisor

Flagged hazardous material, swept, raked, and collected leaves to be picked up

Collected and disposed of all trash and replaced bags in all receptacles

Assisted with the opening of restrooms and park facilities on a mobile unit

Painted interior and exterior of parks facilities

Skanska USA Civil – Astoria, NY 05/2000 – 08/2020

Office Administration Manager

Managed daily office operations to ensure smooth workflow and organization

Oversaw office inventory levels and placed timely supply orders as needed

Reviewed documents for accuracy and completeness before submission or distribution

Composed and edited professional memos and letters for both internal and external communication

Monitored incoming payments from clients and followed up on outstanding balances

Supervised the receiving and distribution of office deliveries and supplies

Answered, screened, and forwarded incoming calls to appropriate departments

Administered payroll, ensuring accurate and timely compensation for employees

Shah Associates PC – Bellmore, NY 11/1998 – 03/2000

Payroll Administrator

Managed end-to-end payroll processing and maintained timekeeping systems for accuracy

Facilitated new hire onboarding, including payroll system setup and documentation verification

Audited, reviewed, and compiled payroll reports, records, and related summaries for internal use and compliance purposes

Coordinated and processed child support deductions and other wage garnishments in accordance with legal requirements

Distributed wage assignments and ensured accurate adjustments to employee pay

Resolved payroll discrepancies and responded to employee inquiries in a timely and professional manner

Ensured adherence to federal, state, and local payroll regulations and reporting deadlines

Processed employee rehires, transfers, terminations and withholdings

EDUCATION

Stratford Comprehensive School – High School Diploma

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