Claims Adjuster
Resume:
LANCE RATLIFF
SKILLS
• Critical thinking
• Claims investigation
• Active listening
• Highly motivated
• Decision-making
• Settlement negotiation
REFERENCES
Troy Brown - ICA President - 704-756-
6429
Chris Brown - President of Clear Point
claims - 704-***-****
Brad Hunter - Vice President of Clear
Point Claims - 704-***-****
Paul Covington - Business Associate -
Dynamic Claims Adjuster with a proven track record, excelling in claims investigation and settlement negotiation. Recognized for reducing processing times and enhancing customer satisfaction through effective communication and critical thinking. Highly motivated to deliver results while maintaining compliance and minimizing financial risk for the company.
WORK HISTORY
October 2023 - May 2025
Claims Adjuster Sedgwick Claims Management, Po Box 171816, Tennesse 32701
February 2022 - March 2023
Claims Adjuster North American Risk Services, Altomante Springs, FL September 2017 - January 2022
Claims Adjuster Clear Point Claims, Charlotte, NC June 2017 - September 2017
Installer Closets by Design, Charlotte, NC
Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
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Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
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Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
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Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
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Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
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Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
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• Prepared summaries of damage, payments, and policy coverage. Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
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Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
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Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
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• Laid out materials and system components to prepare for installation. Operated tools, equipment, and machinery according to safety standards.
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Installed complete systems at new residential and business construction sites.
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Enhanced customer satisfaction by providing timely and accurate installations.
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CONTACT
Crandall, TX 75114
****************@*****.***
Bold Profile
February 1993 - March 2017
Claims Adjuster ICA Claims Now Davies, Lakewood, Fl Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
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Examined claims forms and other records to determine insurance coverage.
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• Verified insurance claims and determined fair amount for settlement. Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
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• Worked with large numbers of adjusters for Catastrophes.
• Graded and review field adjusters submitted paperwork. Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
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Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
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Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
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EDUCATION
High School Diploma
Arlington High School, Arlington, TX
Psychology
Ranger Jr College, Ranger, TX
Psychology
Navarro Jr College, Corsicana, TX
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