Customer Service Payroll Processing

PAMELA HALL

WORK EXPERIENCE

Goodwin Proctor Law LLC, Boston, MA October 2024-May 2025

Senior Payroll Administrator

Process monthly and bi-weekly payroll process.

Prepared and distributed Payroll reports for processing in monthly or biweekly payroll.

Managed work assignments, including “hands-on” payroll processing, to optimize workflows.

Managed payroll (process and system) related year-end activities, i.e., closing payroll year, finalizing W2, etc.

Managed all payroll-related journal entry preparation and reconciliations, accruals, expenses, etc.

Demonstrated continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Processed and distributed yearly W-2s.

Created payroll and labor reports as necessary.

Software used was Workday and Excel

Riverside Community Care, Dedham, MA October 2023-April 2024

Interim Payroll Manager

Process a bi-weekly payroll process from time and attendance completion to bank funding.

Prepared and distributed FFS (Outpatient clinics) Payroll reports for processing in biweekly payroll.

Managed work assignments, including “hands-on” payroll processing, to optimize workflow, as well as to provide direction, training, and mentoring.

Managed payroll (process and system) related year-end activities, i.e., closing payroll year, finalizing W2, etc.

Managed all payroll-related journal entry preparation, accruals, expenses, etc.

Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Processed and distributed yearly W-2s.

Created payroll and labor reports as necessary.

Assisted in preparation of payroll data/reports for filing of annual UFR (Uniform Financial Reporting).

Software used was UKG and Excel

Tufts Medical (Wellforce Inc.), Boston, MA March 2022 -July 2022

Payroll Accountant (Contract)

Supported Payroll to reconcile time for hourly and salaried employees due to a major system breakdown of Kronos at year end 2021.

Athenahealth, Inc., Watertown, MA March 2021- September 2021

Payroll Accountant (Contract)

Supported ADP PayForce Payroll and maintained open communications regarding payroll processing developments affecting team members from start to completion of bi-weekly payroll.

AKEBIA THERAPEUTICS, Cambridge, MA January 2020-February 2021

Payroll Manager (Consultant)

Oversaw UltiPro Payroll and maintained open communications regarding payroll processing developments affecting team members.

Maintained appropriate relationships with internal and external auditors and facilitate assistance as required.

Identified and implemented process improvements for accuracy and efficiency of payroll operations.

Worked in conjunction with HR and Benefits to ensure accurate reporting.

Reconciled payroll accounts.

Worked with auditors.

Software used was MS Excel, UltiPro.

ZERTO, INC., Boston, MA August 2019-November 2019

Payroll Accountant (Contract)

Oversaw ADP Workforce Payroll and maintained open communications regarding payroll processing developments affecting team members from start to completion of bi-weekly payroll.

UNIDINE CORPORATION, Boston, MA February 2017-February 2019

Payroll Manager

Oversee Payroll and maintain open communications regarding payroll processing developments affecting team members.

Maintain appropriate relationships with internal and external auditors and facilitate assistance as required.

Lead the resolution of payroll, benefit payments, and payroll tax related issues.

Identify and implement process improvements for accuracy and efficiency of payroll operations.

Ensure that all labor contracts are adhered to in the union environment.

Software used was MS Excel, ADP PayForce and Ascentis HR.

PAYROLL CONTRACTOR, Boston, MA August 2013-December 2016

Altisource Solutions Inc, Sonos, Inc, Bain & Company, Babson College, Plexus Management

Working as Liaison between the US and International Uruguay team to ensure successful administration of payroll.

Working with Compensation team to ensure successful administration of the Stock Grant Strategies program.

Preparation for allocation of stock awards based on prior year impact on goals.

Review of salary alignment with local market.

Working with Payroll team to ensure successful implementation of the WorkDay, Inc. payroll software.

Testing end to end payroll functionality of all HR and Payroll Business processes.

Managed staff for all Benefits and Payroll functions resulting in efficient daily operations.

Non-union and Union payrolls – SEIU in MA.

Managed staff and maintenance of all benefit plans (Health and Welfare, FSA, HSA, Retirement (403(b), 457(b), 457(f), Disability, Life, and Ancillary.

Software used was Ultipro and WorkDay.

CLEAN HARBORS ENVIRONMENTAL SERVICES, Norwell, MA April 2012-April 2013

Payroll Director

Manage staff of 5.

Oversee Payroll and maintain open communications regarding payroll processing developments affecting employees.

Maintain appropriate relationships with internal and external auditors and facilitate assistance as required.

Lead the resolution of payroll, benefit payments, and payroll tax related issues.

Identify and implement process improvements for accuracy and efficiency of payroll operations.

Ensure that all labor contracts are adhered to in the union environment.

Software used was MS Excel, ADP Globalview and Reportsmith.

CAMBRIDGE HEALTH ALLIANCE, Medford, MA June 2010-April 2012

Director, Disbursements

Directed and managed the cash disbursements function for CHA.

Oversaw Payroll and Accounts Payable operations.

Assisted Sr. Director of Accounting and CHA management in the consistent improvement of the disbursement cycle.

Implemented and monitored performance measures in line with CHA’s mission and strategic direction for the disbursements function.

Ensured that proper and adequate internal controls, procedures, policies and systems are in place and periodically reviewed.

Ensured that all labor contracts are adhered to in a complex union environment.

Software used was MS Excel, Kronos and Meditech.

SHAWMUT DESIGN AND CONSTRUCTION, INC., Boston, MA July 2005-February 2010

Director, Benefits & Payroll April 2008-February 2010

Directed staff of 8 for all Benefits and Payroll functions resulting in efficient daily operations.

Non-union and Union payrolls – Carpenters and Laborers in MA, RI, NY.

Redesigned organization’s benefit programs to maintain and improve “Best in Class” benefits, mitigate cost increases, communicate effectively to educate staff members so well-informed consumer driven decisions can be made and behaviors changed and increased participation in retirement plans.

Led project team in implementation of new payroll vendor and application from in-house payroll system.

Introduced strategic benefit plans to meet the cost-effective business need; implemented wellness programs that through participation, education and staff involvement works to ensure healthy productive staff members while lowering healthcare costs.

Worked with CFO on annual Incentive Compensation program and analysis.

Assist HR Managing Directors with compensation related issues.

Produce individualized total compensation statements.

Software used was MS Excel, Kronos and ADP Payforce.

Benefits Manager July 2005-April 2008

Managed staff of 3 and maintenance of all benefit plans (Health and Welfare, FSA, Retirement (ESOP and 401(k), Disability, Life, and Ancillary.

Managed Open Enrollment.

Responsible for vendor/consultant selection and management.

Implemented Consumer Driven Health Plan option with HRA (Health Reimbursement Arrangement).

Responsible for all benefits due diligence and recommendation to senior management.

CASUAL MALE RETAIL GROUP, INC., Canton, MA April 2003-September 2004

Manager, Compensation & Benefits

Managed staff of 8 for administration of payroll and all benefits, including retirement plans (both defined benefit and defined contribution), Pension, 401(K), Health & Welfare, COBRA, Relocation, & Disability Plans for firm of 5000 employees.

Plan design and coordination of Annual Enrollment.

Assisted Director with Compensation planning and administration of all incentive compensation programs.

Manager, Benefits & Payroll

Managed staff of 8 for administration of payroll and benefits, including retirement plans (both defined benefit & defined contribution), Pension, 401(K), Health & Welfare, COBRA, Relocation, & Disability Plans for firm.

Hired and trained personnel.

Responsible for vendor management.

Responsible for Plan Design.

Directed entire annual enrollment for firm, completed Form 5500.

Managed processing of all payroll transactions using ADP, multi-state w/h.

Responsible for payroll accounting through to general ledger

WORKSCAPE, INC., Framingham, MA May 2001-July 2002

Consultant

Managed multiple projects and assisted in understanding client’s business process and reporting requirements.

Organized implementation of Workscape solutions in a web technology environment for Human Resource functions and Benefits Administration.

Responsible for the identification, (BRD) documentation and analysis of requirements related to the integration of Workscape applications.

Developed detailed test plans and scripts for functional and system requirements.

Worked directly with client and team members to reach established objectives and project deadlines.

CSC CONSULTING GROUP, Waltham, MA February 1993-April 2001

HR Benefits Manager

Assisted Director of Compensation in administration of Incentive Bonus and Executive Deferred Compensation Plans.

Assisted Director of Compensation in reporting for Affirmative Action Plan.

Provided data for salary surveys and compensation analysis.

Provided analysis for compensation audits (disparate impact and std deviation rules).

Directed benefits department for Firm of 4700 + employees.

Partnered with line management team to support strategic business plan.

Provided comparisons and analysis for acquisitions (due diligence to presentation).

Provided guidance for staff of 7 for administration of all benefits, and retirement plan (both defined benefit and defined contribution), Pension, 401(K), Health & Welfare, COBRA, Relocation, & Disability Plans.

Hired and trained personnel.

Responsible for vendor management.

Directly participated in negotiations for medical plans during acquisitions and outsourcing transactions.

Participated directly in roll-out of new benefits to 14 different United States locations.

EDUCATION

Northeastern University, Boston, MA

Bachelor of Science in Business Administration, Accounting Concentration

World at Work - Certified Compensation Professional, American Payroll Association Member

TECHNICAL SUMMARY

Proficient in Excel, (VLOOKUP’s, Pivot Tables), Word, ADP PayForce Payroll, ADP WorkForce, Global View, ADP Reporting, Ascentis HR, MediTech, McKesson TAA, ANSOS, UltiPro, WorkDay Payroll, WindStar Technologies program, KRONOS, SAP R/3 HR Module, SAP Impromptu Reporting, and SQL queries., UKG

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