Support Specialist Customer Service

Grillane Greene-White

773-***-**** ********@****.*** 5473 south Ridgewood court #2S, Chicago, IL 60615

[Information Systems Support Specialist/Customer Service]

Versatile IT professional with over 10 years of broad expertise collaborating with cross-functional internal and external clients in diverse arenas. Analytical problem-solver driving innovative solutions for seamless healthcare operations. Detail-oriented team leader and self-motivated team player with proven success managing multiple sim cutaneous projects and tasks. Disciplined quick learner with exceptional interpersonal and communication skills.

System Support Specialist, St' Bernard Hospital 2018 — Present

•Assists with installation, maintenance, and general support of systems. Assists users with questions or problems, helping to perform system backups and recovery as well as install new software.

•Maintains professional work ethic, complying with hospital policies and procedures as well as state and federal requirements on HIPAA and confidentiality.

•Demonstrates familiarity of Emergency Preparedness and Safety manual a; well as adherence to hospital and departmental policies and procedures, and thorough knowledge of Meditech and Microsoft operating systems.

•Manages workload efficiently, using channels of communication and lines of authority effectively. Seeks and achieves competency in new job-related routines, procedures, and skills.

•Meets requirements of attending in-services, educational programs, and staff meetings. Completes fire, safety, and emergency trainings each year.

•Performs duties in calm and professional manner during crisis or emergency situations. Performs other related duties as may be deemed necessary for effective and efficient functions of department. Technical Skills: Meditech, Lattice, 80zteck, Venmo 2007, Allegra, Sunquest

ICD9 and 10 Codes/8illing, HIPPA Laws

Laser Jet Printers, Kyocera Printers

•Medical Terminology

•Help Desk and Customer Service

System Administrator/Tech Support, PDS Tech, Inc. 2006 - present

•Installs hardware and software systems, troubleshooting variety of computer issues such as patching and updates, Offers technical support onsite and via phone or email.

•Manages deployment and migration in Windows operating system. Maintains and repairs equipment, setting up computer security measures and configuring computer networks.

Communicates with technical services team, ensuring that users ‘accounts and access are added and deleted in accordance with business requirements.

Computer Orientation Instructor, Free Geek 2012 – present

Recycles old computers and builds new ones.

Intern, Johnson & Johnson and Chatham Charter School, 2nd Chance PC Techs Ltd. 2017

•Recruited and trained new students while troubleshooting all computers and office equipment. Managed deployment and migration and maintained server. Set up new workstation/office, and configured access points, routers, and printers.

IT Technician Intern, C&M Computing Inc. 200S — 2012

•Oversaw daily performance of computer systems, answering user inquiries regarding computer software or hardware operation to resolve problems. Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.

•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Conferred with staff, users, and management to establish requirements for new systems or modifications.

Licensed Phlebotomist/Trainer/IV Team Member, Lab Support Tech ADVOCATE/ Bethany Hospital 2000-2004

•Drew blood test ordered by physician including Pediatric Patients as well as Psych

•Venipuncture to patients each day within hospital, ER or Outpatient Clinic

•Provided excellent patient care for Special blood test ordered and STATS (including ER)

•Trained all new employees including Nurses and ER Staff

•Team member of IV’S

•Provided exceptional Customer Care and Services

•Processed specimens for Lab Corp as well as for Pathologist

•Responded to ALL Rapid Response for Team

•Processing Billing (both accounts payable and receivable using ICD 9 C0des and 10

•Adhered to ALL Guidelines required by HIPPA and OSHA including regular testing as required by Hospital as well

•AAS COMPUTER N ETWORKING AND SYSTEMS

•Cisco Networking Services (CNS) Degree, Cisco Net Academy

•Certified Nursing Assistant (CCNA) Moraine Valley Community College

•Licensed Phlebotomist- Malcolm X Community College

•IT Internship Pro

•IT Resilience

•Member, Chicago Urban League Computer Training Program

•Microsoft SQL Certificate

•Microsoft SQL 2008

•Microsoft Office Suite: Word, Excel, PowerPoint, Access

•Microsoft Server 2012 and 2016

•Windows and 10

•Adobe

•MCSA 410-414

Amazon Cloud Services (AWS) Certificate

Active Directory

•Cisco Certified Network Security Networking Security Certification: CCNA-Security CSC012524265, 8/16/2019

•Cisco Certified Network Associate Routing and Switching Certification: CCNA R&S • CSC012524265, 8/16/2019

•Cisco Certified Entry Level Networking Technician Certification: CCENT • CSC012524265, 8/16/2019 License Phlebotomist/ Lab Support Tech / A member of the IV Team Certified CPR

EXCELLENT REFERENCES PROVIDED UPON REQUEST

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