Customer Service Bilingual English

Luis Rivera

Bronx NY, *****

Cell: 332-***-****; Email: ****.**********@*****.***

Hard working individual with diversified skills and interests seeking a position where I can build on my experience and grow within your establishment, all while bringing my skills and attributes to your company. Core Qualification:

• Bilingual English/Spanish

• Mail Handling

• Custodial Maintenance (including treatment and care for carpets, upholstery and floors)

• Time management and reliable

• Superb Customer Service skills

Professional Experience

Porter

Cleaning

Phipps Houses New York, NY 08/2024 to 12/2024

• Cleaned building floors by sweeping and mopping

• Emptied the compactor

• Cleaned and dusted windows

• Cut grass and hose the front of building

Dishwasher

Forest Solution

The Langham Hotel New York, NY

07/2022 to 12/2022

• Keep the dish area free of clutter and organized

• Set up and maintained the dish station

• Cleaned and sanitized work surface

• Restocked supplies

• Removed trash

Maintenance Worker

ABM Janitorial Services, New York, NY 06/2018 to 03/2020

• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming

• Gathered and emptied trash receptacles

• Serviced, cleaned and supplied restrooms

• Followed procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures

• Monitored building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliances used to ensure that hazards are not created

• Moved heavy furniture, equipment and supplies; either manually or by using hands trucks

• Notified managers concerning the need for major repairs and additions to the building operating system Janitorial Crew Member

Center For Employment Opportunities, New York, NY 01/2017 to 06/2018

• Kept office buildings on various sites in clean and orderly condition

• Performed high dusting, cleaned walls and ceilings using pressure washer

• Prepared washing solutions, set up scaffolds and washed windows

• Cleaned Window shades, venetian blinds and screens

• Vacuumed, sanitized and mopped floors, hallways and stairways

• Prepared chemical solutions according to composition of floors; stripped, waxed, polished and buffed floors

• Applied anti-static treatment on carpets; treated heavy stains

• Wet foam, dry foam or dry powder shampooed carpets and upholstery Custodial Technician

The Osborn Association, New York, NY 10/2016 to 8/2017

• Earned team lead status on several occasions and managed cleaning operations within the facility

• Collaborated with the team to accomplish daily and weekly custodial tasks

• Assigned responsibilities to team lead to cover multiple different activities over time

• Regularly monitored the facility for issues and reported any problems to the appropriate persons

• Swept, mopped and scrubbed floors

• Cleaned equipment, locker rooms and showers

• Took inventory, requisitioning supplies when necessary Mailroom Associate

Manpower, New York, NY 02/2011 to 05/2016

• Responsible for handling legal documents and delivering them to the proper location

• Managed the distribution of mail within the office and ensured prompt delivery of information

• Tasked with all shipping and receiving of goods by employees and outside parties

• Organized packages within the mailroom in order to optimize the delivery of goods

• Input labels information and printed labels for shipment of goods though UPS, USPS, FedEx, etc

• Used mobile devices to scan and inbound packages in order to keep accurate records of shipments Certificates

OSHA 10-General Industry

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