Customer Service Call Center,collections, service manager, phlebotomis
Resume:
Clinton, IA
Clinton, IA
NICHOLLE L. KENNEDY
Summary
Highly motivated and dedicated Phlebotomy Technician in training, set to complete Phlebotomy Technician Certification in January 2025. Committed to providing compassionate patient care while adhering to the highest standards of safety and accuracy in blood collection procedures. Skilled in venipuncture, specimen handling, and patient interaction. Known for attention to detail, strong organizational abilities, and a passion for supporting healthcare professionals. Eager to contribute to a healthcare team by delivering reliable and efficient phlebotomy services in a fast-paced environment. Skills
Excellent communication
Problem-solving ability
Sample transport
Therapeutic phlebotomy
Venipuncture expertise
Pediatric phlebotomy
Specimen collection
Patient confidentiality
Quality control guidelines
Patient preparation
Medical records review
Capillary puncture
Geriatric phlebotomy
Infection control
Diagnostic testing
Adaptable approach
Biohazard disposal
Hemoglobin testing
Phlebotomy tech
Specimen handling
Experience
Assistant Store Manager Front End, Warehouse and Gas Station Hy-Vee
Supervised daily operations of the front end, warehouse, and gas station, ensuring a smooth workflow and maintaining high standards of customer service and safety. Trained and managed a team of associates, providing coaching and support to enhance productivity, efficiency, and overall team performance.
Monitored inventory levels, conducted stock audits, and coordinated product replenishment to maintain optimal stock availability across all departments. Enforced company policies and procedures, including cash handling, safety regulations, and compliance with local and state regulations for the gas station. Collaborated with senior management to develop and implement strategies for improving sales, customer satisfaction, and operational efficiency across all areas of responsibility. Implementation Coordinator, Commercial Sales and Retention MEDIACOM CORP.
Coordinated and implemented the national commercial sales process to set up accounts, ensuring timely execution of account setup, and regular performance reviews. Collaborated with National Commercial Sales, Construction, and Operations teams to ensure on-time, and alternate scheduling to meet sales and operational goals. Managed and resolved escalated missed appointments by maintaining consistent communication with all stakeholders to ensure customer satisfaction.
Diagnosed and resolved prospect and customer issues, transforming challenges into positive outcomes, and maintaining high client retention rates.
Worked closely with National Operations, Division Business Operations, and Corporate Finance to monitor ROI, manage purchase order status, and enhance overall business performance. Dry Pet Operator
Clinton, 52732 IA 563-***-**** *************@*****.*** Clinton, IA
01/2007 to 01/2011
Clinton, IA
01/1995 to 01/2007
Clinton, IA
12/2024
Nestle Purina Pet Care
Operated and maintained dry pet food production machinery, ensuring efficient and high-quality production by safety and quality standards.
Monitored equipment performance, troubleshot issues, and performed routine maintenance to minimize downtime and maximize productivity.
Adhered to production schedules, adjusting processes to meet daily production targets, while maintaining product consistency and quality.
Conducted regular quality checks on raw materials and finished products to ensure compliance with industry standards and company specifications.
Collaborated with the quality control and production teams to implement process improvements and optimize manufacturing workflows.
Coordinator, Commercial Sales
MEDIACOM CORP.
Managed post-sales coordination for the regional business unit's sales, tracking regional sales performance, and ensuring the smooth implementation of sales initiatives. Acted as the primary liaison between key accounts, long-cycle installation customers, and Mediacom, ensuring timely and effective communication throughout the sales process. Utilized Salesforce, Cognos, CSG, and Oracle to track and manage installation projects from sales to completion on a weekly, monthly, quarterly, and annual basis. Led project sales for business products through service activation, ensuring timelines and customer expectations were met through collaboration with regional sales, construction, and business support teams.
Provided exceptional customer service, trained new employees on complex systems, mentored team members, and filled in for the supervisor, completing special assignments as needed. Customer Service and Sales Representative
MEDIACOM CORP.
Delivered exceptional customer service by addressing inquiries, resolving complaints, and promoting a positive brand image to ensure customer satisfaction and loyalty. Met and exceeded sales targets by actively engaging with customers, identifying needs, and recommending products to enhance sales opportunities. Completed comprehensive training programs to strengthen knowledge of company products, services, and brand values, to drive sales performance.
Managed cash reconciliation, ensuring accurate handling of cash, credit, and transaction records in compliance with company policies and procedures.
Provided front counter customer service, efficiently processing transactions, assisting customers, and maintaining a clean, organized workspace to enhance the customer experience. Education
Phlebotomy Tech
Eastern Iowa Community College
Graduate
Clinton Community High School
1 year: Travel Concentration
Clinton Community College
Extensive Training
Mediacom
Professional Workhistory
Hy-Vee, Clinton, IA, Assistant Store Manager Front End, Warehouse and Gas Station, 01/01/19, Present
Nestle Purina Pet Care, Clinton, IA, Dry Pet Operator, 01/01/18, 01/01/24 MEDIACOM CORP., Clinton, IA, Davenport, IA, Moline, IL, Implementation Coordinator, Commercial Sales and Retention, 01/01/11, Present, Coordinate and implement the commercial sales process at the national level to set up accounts and monitor reviews., Work closely with National Commercial Sales, Construction and Operations to assure on-time and alternate scheduling is carried out to meet goals. Escalate and resolve missed appointments through consistent contact with all parties., Verify, diagnose and resolve prospect and customer issues to turn into positive outcomes., Coordinate with National Operations, Division Business Operations and Corporate Finance to monitor and enhance ROI and purchase order status., Liaise with Commercial Account Executives to review contracts for rate increases and changes., Track customer contribution collection for ROI form., Fills in for Commercial Account Executive to update and send contracts as needed. MEDIACOM CORP., Coordinator, Commercial Sales, 01/01/07, 01/01/11, Handle post sales coordination of business unit sales in the region including tracking of regional sales and follow through implementation., Serve as primary liaison between key accounts and other long-cycle installation customers and Mediacom., Track installation projects from Mediacom Business from sales through installation on a weekly, monthly, quarterly and annual basis utilizing Salesforce, Cognos, CSG and Oracle., Head up all Project sales made by region for business products through service activation assuring timelines are met., Coordinate with regional sales managers, construction, business support and other necessary departments to ensure sales are successfully installed. Provide excellent customer service., Fill in for supervisor in absence and complete special assignments., Train new employees on complex systems; mentor for development and team interaction and assist with goal setting to enhance ownership of corporate values.
MEDIACOM CORP., Customer Service and Sales Representative, 01/01/95, 01/01/07, Fulfilled all requirements as Sales Representative and attended extensive training to build company brand., Cash reconciliation., Front counter customer service.
Computerexpertise
Microsoft Word
Excel
Access
SQL
Visio
Microsoft Project
CATV Operations
Safe Sales
Cognos
CSG
Oracle
Metasolv
Dynamics
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