Executive Assistant

RANDI WEISS

Sarasota, FL ***** 201-***-**** *********@*****.*** www.linkedin.com/in/randi-weiss

EXECUTIVE ASSISTANT

Highly organized and polished professional known as a strong communicator with the ability to establish superb inter-company relationships and handling confidential information with discretion. Self-disciplined, self-motivated, and resourceful to work independently and collaboratively in both a remote and office environment. Strong experience providing top-level administrative support to executives and senior management.

SKILLS

Microsoft Office Suite G-Suite Platform Critical Thinker Executive Level Presentation Skills Project Management Technical Savvy Self-starter Multitasker Calendar Management Travel Arrangements Expense Reports Business Efficiency Data Analytics Employee Engagement

Training and Development

EXPERIENCE

VERIZON, Tampa, FL, Alpharetta GA, Hanover, MD, and Orangeburg, NY January 2011 - September 2024

Executive Assistant to Associate Vice President - Inside Sales, December 2022 - September 2024

Coordinator for multiple offsite Leadership and Kick off meetings with 200+ attendees at multiple offsite locations. This included sourcing venues, agenda, breakout sessions, catering and vendors.

· Managed 10 calendars for Associate Vice President and Directors.

· Arranged both domestic and international travel.

· Selected and purchased branded items for a successfully run sales contest for 1400 employees

· Critical decision making on behalf of management with favorable results.

· Built social media postings for sales teams in both internal and Instagram platforms to announce employee wins, team updates and birthday announcements.

Executive Assistant to Vice President - Artificial Intelligence and Data, April 2021 - December 2022

Established process and procedures for this newly formed Artificial Intel and Data division.

· Formulated, sorted and analyzed various information into Excel or Sheets spreadsheets

· Drove presentations for "Town Hall Meetings" for both US and India employees

· Organized offsite Leadership Meetings and Team Building events that were entertaining and well received.

· Assisted Chief of Staff and Directors with data regarding high level confidential information.

Customer Care Advocate, September 2020 - April 2021

Managing difficult or emotional customers while building a rapport to create a positive customer experience.

· Prioritized and followed up with customers promptly.

· Achieved monthly customer survey scores ranging from 92% - 100% by being patient and listening to customers' concerns.

· Received recognition for the highest sales on the team.

Randi Weiss *********@*****.*** Page 2

Executive Assistant, Home Based Agents (HBA), June 2018 - September 2020

Developed and facilitated the weekly Directors Staff Meeting that was engaging using Adobe Connect.

· Strong communication skills with the ability to collaborate and partner with Stakeholders, Customer Service, Operations, Training, and HR initiatives.

· Earned 1 of 10 spots out of 350 applicants in the very competitive Learning and Development GOAL Program. I upskilled my peers with Adobe Connect and developed a new training that was facilitated to transitioning employees.

· Identify opportunities for business efficiencies for this newly formed remote “Home Based Agents” division.

· Partnered with Operation Teams to complete analysis projects across the organization.

· Capability to multitask, stay organized, and use time management efficiently under tight deadlines.

· Worked closely with Executive V.P in streamlining his calendar by scheduling text messages 10 minutes prior to meeting time with meeting details.

Executive Assistant - Business and Government Customer Operations (BGCO), September 2016 - June 2018

Worked closely with management through emergency crisis situations to support FEMA, President of US and other Government agencies with confidentiality.

· Supported Executive Director with multiple Sr. Managers and over 1500 employees in this call center.

· Proactively resolves any building maintenance issues with facilities.

· Recognized the need for frontline employees to have a designated office for private confidential meetings and interviews.

Executive Assistant - IT Provisioning and Billing, July 2013 - September 2016

Managed confidential documents pertaining to contracts and licenses for this billing and provisioning division.

· Organized Town Halls with seating and audio/video equipment with our SVP/CIO of the IT organization.

· Travel accommodation for both Domestic and International visiting employees and vendors.

· Coordinate all department off-site team-building events in both Orangeburg, NY, and Alpharetta, GA.

· Active participant on The Orangeburg Top Dog Committee. An IT initiative to give back to the community.

Tele sales Representative, January 2011 - July 2013

Top Sales Representative with a Customer Satisfaction score of 100% for the 3rd Quarter 2012. This was achieved by scoring a perfect 10 from my customer surveys.

· Achieved and exceeded monthly sales and retention objectives.

· Selected to participate in Click to Chat trial, which is now Verizon's Chat Application.

· Maintain and grow the existing customer base.

ADDITIONAL EXPERIENCE

GLOBAL SOFT DIGITAL SOLUTIONS

Program Manager

CERTIFICATIONS

CompTIA A+, CompTIA Network+ Las Comp Institute - Certification

Google Data Analytics Certification

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