Services Manager Supportive

Juliet Sevume, MHL, CHFM, CSCM, CHRS

360-***-**** ******.******@*****.***

PROFESSIONAL SUMMARY

Bilingual health and social services professional with ten years of experience providing services to communities and working with community-based organizations that offered various services to marginalized populations. Several years of experience leading a team and handling housing services projects to meet multiple deadlines. Experienced in working on community development projects with diverse community leaders of marginalized groups. Well-versed in monitoring, analyzing, and evaluating programs for the financial and operational performance of community organizations' contracts for federal compliance. Performed contract management for the CDC and the government of Canada (Vancouver) grants. Wrote a Master's thesis on health equity. The thesis focused on transforming policies, procedures, and services by integrating equity to advance equity in hospital healthcare delivery. Fluent in French. PROFESSIONAL EXPERIENCE

Dementia and Healthy Aging Coordinator - Washington State Department of Health Tumwater September 2024 - Present

-Leading a public awareness campaign on Dementia and Alzheimer's by collaborating with an advisory workgroup and a communications company, to integrate diverse community voices for the media campaign.

-Supporting communication between state agencies, local health jurisdictions, and private partners through ongoing communication and information sessions, leading to a reduction in silos and improved statewide collaboration in addressing the social determinants of health for communities served.

-Currently developing a strategy for using the Behavioral Risk Factor Surveillance System data with state agencies and health and aging network partners to ensure health promotion and education on dementia prevalence, projections, disparities, and care costs.

-Developing a dementia and Alzheimer's data dashboard through cross-agency collaboration to display and leverage data, enhance prevention strategies, and raise public awareness of prevention, risk reduction, early dementia detection, diagnosis, and planning.

Management Analyst 5 - Washington State Department of Health Tumwater October 2023 - September 2024

-Built new and maintained existing partnerships to encourage engagement by supporting the Community Collaborative efforts across the agency, including engaging, convening, and facilitating partnerships with collaborative members, communities, and key stakeholders to enhance addressing community health needs.

-Implemented cross-agency initiatives to guide the development of project work plans for community organizations, thereby serving as a community engagement expert in providing consultation to ensure that the work done built community capacity for equitable COVID-19 recovery, leading to more meaningful partnerships.

-Managed thirteen contracts by tracking progress through tracking systems for community-based organization work plans to meet Department of Health and CDC requirements and grant deliverables.

-Involved in developing new structures and methods to address community needs through the Access Functional Needs Disability health equity workgroup, ensuring that equitable access strategies were applied to work strategies to positively impact as many people with disabilities as possible by centering intersecting marginalized groups. Health and Equity Communications Outreach Coordinator - Washington State Department of Health Tumwater May 2023 -October 2023

-Coordinated multiple projects focusing on community engagement using a systems thinking and Pro Equity Anti- Racism approach, ensuring enhanced access to the Department of Health and health information for historically marginalized communities in Washington.

-Provided facilitation for community leaders to collaborate on health management input to integrate their voices into work processes, plans, and initiatives while ensuring adherence to policies in the continued response to COVID-19 and addressing structural and social determinants of health.

-Provided facilitation for community leaders to hear of initiatives implemented by the Washington State Department of Health, including Diversity in Clinical Trials and the HEAL ACT, while ensuring an intersectional lens was applied to work processes and community leaders were given opportunities to voice concerns to support decision-making processes.

-Provided a platform in collaboration with cross-sector staff through the Community Collaborative for the engagement of community members to address social and structural determinants of health and systemic health inequities, thereby enhancing community input and leading to increased community engagement and ensuring that health inequities were addressed in work strategies.

Project Officer - Lu’ma Native Housing Society Vancouver, BC July - December 2016

-Partnered with leaders of community-based organizations receiving government grants to consistently collaborate to ensure the development of operations for programs and the coordination of services, leading to improved project planning and community development.

-Performed efficient operational and financial reporting on various contract projects with varied ranges (the highest valued contract was three-quarters of a million dollars), leading to business operations being operated effectively within the given grant guidelines provided by the government of Canada.

-Collaborated with leaders of community-based organizations in creating action steps and setting goals for planning while addressing root causes of systemic inequities in the implementation of projects to meet monthly goals set continuously.

-Identified and mitigated gaps in programs, services, and benefits delivery by applying policies, as well as a high level of emotional intelligence and humility in assessing, monitoring, and evaluating operations and programs, leading to increased visibility and increased opportunities for funding for community organizations. Housing Administrator - Lu’ma Native Housing Society Vancouver, BC January 2008 - June 2016

-This team lead position involved managing and coordinating multiple projects with tenants, staff, and contractors, while consistently maintaining excellent organizational, planning, and communication skills, which led to operational efficiency.

-Led six staff members in transforming the vision and goals of the department through the provision of housing services and collaborated with cross-functional staff at all levels of the organization to meet objectives and multiple deadlines.

-Led, advised, coached, and supported staff in applying ethical methods for business operations, as per company policies, leading to the provision of professional services to tenants (of marginalized communities) that met regulatory standards.

-Collaborated with cross-sector staff on policy making by assessing work processes and doing reportbacks on the coordination of service delivery between the communities served by cross-sector departments and other community-based organizations, serving as a liaison for client services to ensure equitable delivery of services. EDUCATION AND CERTIFICATIONS

Master of Health Leadership, Western Governors University, Salt Lake City, UT August 2022 Certifications: Health Facility Manager, Special-Care Manager, and Human Resource Specialist November 2022 National Association of Healthcare Leadership Professionals (NAHLP), Oakley, UT Master of Science in International Hotel Management, Brussels Business Institute, Brussels, Belgium June 2002 Bachelor of Science in International Hotel Management, Brussels Business Institute, Brussels, Belgium June 1999 AREAS OF EXPERTISE

-Contract Management - Partnerships, collaboration, and negotiation

-Ability to build relationships with all levels in organizations - Program management and community development AWARDS AND ACCOMPLISHMENTS

Multiple excellence awards received from Western Governors University, including, Integrated Health Leadership, Challenges in Community Healthcare, Population Healthcare Coordination, Collaborative Leadership, Quality Improvement in Healthcare, Analytical Methods of Health Leaders, and Innovative Solutions in Health Leadership MEMBERSHIPS

Institute for Advancing Health Value September 2022 The National Society of Leadership and Success October 2022 COMMUNITY SERVICE

Homelessness Outreach - Our Church, University Place, WA November 2024 till Present Distribute essential supplies and resources, offer compassion, services and support to those experiencing homelessness. Board Member - Woodfield Estates Housing Association Olympia, WA April 2018 - October 2023 Board President - Facilitate decision-making concerning the association with the guidance of other board members. Board Treasurer - Provided financial management, ensuring favorable variances by cost reduction and savings increase for sixty- seven homes.

Resource Development Committee Member – Homes First Olympia, WA September 2019 – March 2020 Generated ideas for ongoing and upcoming events, programs, and projects through committee sessions for affordable housing. EMPLOYMENT GAP YEARS

Family commitment, education and training, volunteer work Olympia, WA January 2017 till April 2023

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