Customer Service Project Management

Tracy Barton

Festus, MO ***** 316-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Dynamic small business owner with a proven track record at CommPro Cleaning, excelling in operations management and customer service.

Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.

SKILLS • Planning and execution • Vendor relations

• Business marketing • Strategic business oversight

• Project management • Cost control and analysis

• Customer service • Teamwork and collaboration

• Customer retention • Small business operations

WORK HISTORY SMALL BUSINESS OWNER 02/2015 to 04/2025 CommPro Cleaning Wichita, KS

• Streamlined inventory management, ensuring adequate supplies for all cleaning tasks at hand. Implemented eco-friendly practices, reducing waste and promoting sustainability in all cleaning operations.

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• Led a team of cleaners to consistently complete projects on time and within budget constraints. Developed strong relationships with clients through excellent customer service and timely responses to inquiries.

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Conducted regular performance evaluations, identifying areas for improvement and offering constructive feedback.

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• Completed schedules, shift reports, and other business documentation. Successfully managed budgets and allocated resources to maximize productivity and profitability.

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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

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• Managed senior-level personnel working in marketing and sales capacities. COMMERCIAL SECURITY SALES 07/2008 to 09/2015

ADT/Protection One Wichita, KS

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.

• Managed time efficiently in order to complete all tasks within deadlines. T B

• Organized and detail-oriented with a strong work ethic.

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Proved successful working within tight deadlines and a fast-paced environment. Demonstrated strong organizational and time management skills while managing multiple projects.

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REAL ESTATE AGENT 12/2001 to 06/2008

Coldwell Banker Wichita, KS

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

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• Negotiated, facilitated, and managed real estate transactions.

• Maintained connections with clients to encourage repeat business and referrals. Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.

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Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

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Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

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Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.

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Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.

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PRESIDENT OF

AUXILIARY

WITH

AMERICAN

LEGION

As president of Auxiliary with American Legion my leadership role involves overseeing the organization's operations, guiding members, and representing it within the broader community. We represent the Veterans and raise money to help them in various ways.

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I ensure the Auxiliary functions efficiently, promote its mission, and foster a positive and engaged membership. I lead all regular and special meetings, maintaining order and ensuring adherence to bylaws and rituals.

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I work with all officers and committees including other organizations to foster collaboration and achieve common objectives. I oversee the operations and ensure they align with bylaws, rituals and other organizational guidelines.

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• I'm a spokesperson and representative within the community. VOLUNTEER

WORK

• Assisted with special events and programs.

• Maintained clean, neat, and operational facilities to serve program needs. Supported engaging, fun, and smooth-running events by helping with organization and planning.

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• Communicated with staff members to stay informed about volunteer opportunities and events. Represented organization positively and professionally while providing community with much-needed services.

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• Mentored new volunteers, fostering a supportive and inclusive team environment.

• Boosted fundraising efforts, securing valuable donations through targeted campaigns.

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