Human Resources Talent Acquisition

*

Yvonne Martinez

Houston, TX 281-***-**** ********@*****.***

HUMAN RESOURCES HR BUSINESS PARTNER HR GENERALIST EXECUTIVE SUMMARY

Seasoned HR professional with over 15 years of comprehensive experience across human resources, project management, client services and general business. Specializing in employee life cycle, talent acquisition, employee relations, compliance, and organizational development. Expertise in driving HR initiatives to support business goals, ensuring workforce optimization, and fostering a culture of engagement and accountability. Skilled in HRIS systems

(ICIMS, HRIS, Microsoft Suite) with a proven track record in recruitment, employee development, performance management, and HR strategy execution. Fluent in English and Spanish .Strong commitment to operational efficiency and risk management.

AREAS OF EXPERTISE

HR Business Partnering & Generalist Support, Talent Acquisition & Strategic Sourcing, Employee Relations & Conflict Resolution, Organizational Development & Training, HR Policy Implementation & Compliance Performance Management & Employee Engagement, HRIS Management (ICIMS, SharePoint, OneDrive, etc.) Project Management & Cross-Functional Collaboration, Risk Management & Safety Compliance Bilingual (English & Spanish) Project Management, Management, Time Management, Value Stream Management, Microsoft Suite, Coaching, Coordination, Delivering, People Development, Project Scope, Inventory Management, Accounting, Employee-Centric, Strong Client Relationship, Budget Business Solutions, Policies, Project Planning, Purchasing, Customer Satisfaction, Customer Service, Risk Productivity, Change Management, Google Docs, Supplier Management, Operational Improvements, Employment Law Professional Experience:

Goode Company Restaurants Houston, TX

HR Generalist April 2025 – June 2025

Develop and administer a broad range of HR plans, policies, and procedures for all company personnel, assisting leadership in creating and implementing programs that support business objectives and compliance requirements.

Update, and maintain the employee handbook and policy/procedure manuals to ensure alignment with the latest employment laws, HR best practices, and company values.

Serve as the primary contact for Texas Workforce Commission (TWC) claims, effectively resolving issues to mitigate risk and control costs.

Foster a positive and inclusive company culture by responding to employee relations inquiries and resolving conflicts in a fair, objective, and timely manner.

Lead the administration of performance management and compensation programs to drive continuous feedback, motivate high performance, and support retention.

Conduct new-employee orientations, including I-9 verification, background checks, and record retention processes to ensure full legal compliance.

Maintain the integrity and accuracy of HRIS records, generating regular reports and metrics to support leadership decisions and improve workforce analytics.

Conduct thorough audits of HR data and processes to ensure data accuracy, completeness, and confidentiality across all HR systems.

Partner with Risk Management to oversee property and casualty insurance programs and facilitate the reporting and investigation of claims to minimize company liability. 2

Design and implement HR metrics and dashboard reports, delivering actionable insights that inform leadership decisions on retention, engagement, and workforce trends.

Develop and execute employee recognition and engagement programs that enhance morale and promote a culture of appreciation and teamwork.

Serve as the primary liaison for employees involved in workplace injuries or incidents, facilitating proper reporting, accident investigation, and implementation of preventive measures.

Coordinate return-to-work programs and reasonable accommodations, engaging injured employees, supervisors, and insurance providers to streamline the process and minimize downtime.

Review HR practices against departmental goals and key performance indicators, recommending process improvements to enhance departmental efficiency and effectiveness.

Develop and implement new HR initiatives and process improvements that drive operational excellence and align HR strategy with business priorities.

Perform other HR duties and special projects as assigned, ensuring flexibility and responsiveness to evolving business needs.

Professional Experience:

Dynamic Service Solutions Houston, TX

HR Specialist August 2024 – April 2025

• Spearheaded full-cycle HR functions, driving the recruitment and onboarding processes for diverse teams, ensuring compliance with organizational and regulatory policies.

• Led conflict resolution efforts, conducting investigations, and providing recommendations to improve employee relations and minimize legal risks.

• Collaborated with leadership to deliver training and development initiatives, fostering a high-performance culture.

• Managed the execution of HR-related projects, ensuring timely delivery while maintaining cost-effectiveness and minimal risk exposure.

• Administered employee benefits, including FMLA and ADA compliance, and facilitated ongoing employee communication regarding policies and updates.

• Supported HR team in maintaining accurate and updated employee records and ensuring seamless compliance with I-9, E-Verify, and safety standards.

• Responsible for ensuring employees electronic and paper records are maintained and updated as per company’s recordkeeping policies.

• Orient new hires about company’s policies and procedures, employee handbook and benefits package.

• Identify the company’s hiring needs and manage the recruitment process to ensure it runs successfully.

• Participate in recruitment efforts. Post job ads, review and organize resumes and job applications.

Conduct pre-screening process and schedule job interviews.

Manage an active database of qualified personnel, screening applicants, interviewing, and checking references.

• Ensure all pre-employment requirements are completed.

• Participate in New Hire Presentation and conduct Pre-employment appointments to ensure staff receive the proper orientation prior to beginning employment.

• Review background check records and make employment eligibility determination based on screening information.

• Distribute company equipment to new hires as needed.

• Create, implement, and evaluate all human resource department policies, procedures, and structures.

• Familiarize with employee benefit program to provide orientation to the staff as needed.

• Ensure communication regarding company policies and updates are distributed to staff monthly.

• Respond to employees’ queries and resolve issue in a timely and professional manner.

• Manage employees’ grievances and conduct investigation to recommend decision accordingly to the finding of the investigation. Complete reports on investigations to initiate corrective action as needed. 3

• Process employee relation issues and serve as mediator during the process.

• Assist management on interpreting and enforcing company policies and follow best practices to

• Process job status change such as onboarding, offboarding, promotion, demotion, transfers, among others.

• Assist leadership team creating training and individualized staff skill development plans. Design and implement effective training and development plans for the workforce.

• Perform Exit Interviews, Stay-in Interviews, and employee satisfaction surveys.

• Manage COVID-19 cases and reporting processes and travel guidance.

• Manage Employee Recognition Program and assist with the coordination of staff appreciation activities.

• Provide customer service to the organization’s employees.

• Assist with Occupational Health and Safety document recordkeeping.

• Ensure management performs performance evaluation, recordkeeping of performance evaluation forms.

• Update and maintain HR information board at facilities.

• Assist front office with employees sign in and take and record temperature check.

• Create documents and reports using Microsoft Suite (Outlook, Excel, Power Point, and Word),

SharePoint, OneDrive to perform various administrative functions daily.

• Assist in ensuring program operations and activities adhere to legal guidelines and internal policies.

• Adhere to the compliance guidelines for Administration for Children and Families (ACF) and ORR.

• Discover ways to enhance efficiency and productivity of procedures.

• Keep senior management informed with detailed and accurate reports. MPG Manufacturing Partnering Group Houston, TX

HR Generalist (Contract) May 2024 – June 2024

Serve as the primary point of contact for designated clients, addressing their needs, inquiries, and concerns in a timely and professional manner.

Build and maintain strong relationships with clients, fostering trust and collaboration.

Provided assessment Conduct regular assessments of client needs and requirements, ensuring alignment with MPG Supply Chain Network's capabilities and offerings.

Collaborate with internal teams to develop and deliver tailored solutions that meet the unique needs of each client.

Coordinate and oversee project implementation and execution, ensuring timely delivery and client satisfaction.

Provide conflict resolution and assist to resolve client issues and escalations effectively by taking proactive solutions to prevent reoccurrence.

Keep clients informed of project status updates, milestones, and relevant developments within organization.

Proactively engage with clients to discuss contracts terms and requirements and upsell additional services or solutions that other divisions can offer.

Support with any supply chain questions and provide understanding of supply chain management processes, including procurement, logistics, inventory management, and distribution.

Provided strong customer service with a commitment to delivering exceptional client experiences. By communicating effectively with clients and internal stakeholders at all levels. Houston Methodist Hospital (Medical Center) Houston, TX HR Representative February 2022 – May 2024

Provide the candidate and client a seamless experience by effectively managing applicant and client expectations. Proactively communicated to team any issues or obstacles that may interfere with meeting deliverables; responded quickly to applicant and client needs and concerns. Communicated rehire requirements for background, drug screen, learning modules, I-9 compliance, etc., within scope of the department responsibilities.

Perform onboarding activities within the scope of department responsibilities that included: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire were complete and in compliance with policies and various regulatory agencies. 4

Served as a liaison for employees, addressing HR-related inquiries and providing support on benefits, FMLA, and workplace policies.

Delegated escalations to the appropriate personnel.

Assisted management with employee investigations, policy enforcement, and employee development initiatives.

Provided feedback and recommendations to leaders after EOS (employee opinion survey).

Assisted employees with benefits, payroll inquires; provided them with resources to accomplish their inquiries.

Coordinate and oversee implementation of required tools (computers, phones etc. and resources (apps and software) for the team.

Update electronic files in HRIS system.

Process new hires accurately and efficiently (volunteers, students, observers, etc.) Serve as liaison for employee records/file management system workflow and resolve accordingly.

Ensured compliance for hospital CNAs by processing their license renewals.

Perform administrative tasks and duties, such as processing invoices, purchase orders, and managing corporate purchasing card within the budget and timeline assigned by management.

Ensured timeline approvals and payment by monitoring these transactions in the system.

Generated monthly auditing reports to support parking department with cost savings initiatives.

Receive and screen employees/applicants and telephone calls in a professional and courteous manner. Handle general inquiries timely and professionally.

Generated monthly termination reports to fulfill complete life cycle of an employee.

Assists with employee events hosted by the department, e.g. employee meals, gift distribution, service awards, recruitment fairs, learning sessions, etc.

Coordinated employee events and engagement activities to boost morale and promote a positive work environment.

Provide support on special projects to improve daily operation and streamline processes.

Display self in a manner that is congruent with cultural diversity, equity and inclusion principles.

Provide contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

Served as a Spanish interpreter for all Spanish speaking employees. Houston Methodist - Baytown Baytown, Texas

Sr. Administrative Assistant August 2021 – February 2022

Performed non-clinical administrative support tasks including scheduling, coordination, and managing of calendars.

Followed-up tasks for audits, meetings and events.

Prepare documents and presentation materials.

Processed invoices and reimbursements.

Composed and transcribed correspondence/documents.

Supported and organized department projects/activities.

Created and maintained databases, spreadsheets, answer telephones and provide related follow-through.

Ensured Pharmacist and Pharmacy Technicians were in compliance by verifying their licenses renewals.

Updated LMS systems with current license information. Bureau Veritas May 2020 – July 2021

Procurement Coordinator

Updated all relevant records and files as orders are placed.

Assisted in special projects and functions (including other departments).

Managed procurement processes, including vendor relations, order fulfillment, and inventory management.

Supported cross-departmental projects to streamline operations and improve supply chain efficiency. 5

Led the training of team members on procurement processes and best practices, contributing to overall department success.

Ensured accurate delivery dates & improved lead times by regularly following up on orders.

Maintained accurate detailed inventory of company cell phones, travel and office supply programs and other related services. Helped trouble shoot any issues that employees had with their devices.

Worked with all departments to develop and implemented procedures and data stores to track move, adds, and changes.

Point person for the full life cycle of activities related to contracting, purchasing, tracking and disposition of hardware, and other services.

Coordinated between suppliers, engineering, finance, quality control, logistics, inventory management, accounting to identify constraints and ensure an uninterrupted supply part for all vehicle builds.

Assisted Senior Procurement Manager with execution of all order types for vendors and internal project owners.

Collaborated with Accounting Department to resolve merchandise invoice discrepancies. Bureau Veritas Houston, Texas

Client Account Manager August 2017 – May 2020

Ensured the effective management of all assigned accounts while maintaining a high level of client satisfaction, serving as main contact point for the client within Bureau Veritas Certification.

Managed client accounts, ensuring service delivery aligned with contractual obligations and client expectations.

Fostered strong client relationships through proactive communication, issue resolution, and timely project updates.

Trained new team members on Bureau Veritas software and processes.

Communicated with sales department regarding requests for additional services.

Ensured information in the system is accurate and aligned with contractual requirements and client needs.

Maintained accurate and up-to-date client files and documentation within Siebel system.

Managed deadlines to ensure audits were scheduled on time, audit reports were received, and final certificates were issued.

Performed duties of Operations Support Coordinator and other duties as assigned by the Client Account Supervisor or Director of Operations.

Elevator Technical Services Houston, Texas

Office Manager April 2011 – June 2017

Coordinated and scheduled inspections with the clients’ elevator maintenance provider.

Data entry for quick books, file maker pro, and project QEI.

Maintained organization for larger clients on Microsoft Excel.

Established customer rapport by meeting their request in a timely manner.

Maintained company operation efficiency by planning and implementing office systems, layouts, equipment procurement.

Performed operational requirements by scheduling and assigning employees as well as following up with inspection results.

Generated quarterly proposals for each reoccurring client and created invoices and applied received payment.

Education:

University of Houston Clearlake TX

6

Master of Healthcare Administration/Master of Business Administration: Expected Graduation: Dec. 2024

Bachelor of Science in Healthcare Administration

Six Sigma Yellow Belt Certified

Notary Public, State of Texas 2024

TECHNICAL SKILLS

HRIS Systems: ICIMS, SharePoint, OneDrive

Microsoft Suite (Excel, Word, PowerPoint, Outlook)

Project Management Tools: Confluence, Microsoft Project

Google Docs, Google Sheets, Google Slides

Employee Engagement Platforms, Performance Management Systems KEY ACHIEVEMENTS

Client-Centric HR Solutions: Successfully developed HR strategies that aligned with organizational objectives, leading to a 15% improvement in employee satisfaction and engagement scores.

Operational Efficiency: Streamlined recruitment and onboarding processes, reducing hiring time by 25% and improving the overall candidate experience.

Contact this candidate