System Administrator Active Directory

Theron A. Grant III

*** ******** ****, **************, ** 37075 615-***-**** **********@*******.*** Professional Summary

Versatile and certified IT professional with over 20 years of experience supporting enterprise systems, networks, and end-user environments. Skilled in system administration, Citrix and Azure platforms, VPN configuration, and Active Directory, Trey brings a strong background in LAN/WAN support, hardware/software troubleshooting, and cloud infrastructure management. His expertise spans system imaging, virtualization, and network protocols, with a proven track record of delivering reliable solutions across government, finance, and hospitality sectors. Known for his adaptability, technical documentation skills, and ability to train users, Trey consistently ensures seamless IT operations in both remote and on-site environments. Since Trey’s last position, he has been substitute teaching and studying AI and Azure Certifications. Technical Skills

Software Experience: Azure Desktop and Server Administration, Microsoft 2000, 2003, 2008 and 2012 Server Administration, Microsoft Operating Systems 3.1, 95, 98, 2000, XP, 7, 8.1, 10, 11 Support, Microsoft Office 97, 2000, 2003, 2007, 2010, 2013 2016, Office 365, G-Suite Applications, Apple iOS. Building Computer Images in Windows and Deploying with Acronis True Image, Windows, SCCM or Clonezilla, LAN, WAN, DNS, VPN Support, Citrix Administration, AS400/ISeries 500 Administration, Oracle Administration, Windows Server Backup and Recovery, Avaya Call Pilot Phone System Administration Networking Skills: LAN, WAN, WIFI, VPN Network Support, DNS Support, Internet Settings Adjustments, Aruba Wireless Training Professional Experience

Luxoft

August 2020 - June 2024

System Administrator

Nashville, Tennessee

Joined remote team during Covid as a first adopter, establishing effective remote system administration practices. Pioneered the transition to Azure Desktop, enhancing workstation management and infrastructure integration. Managed critical system administration tasks for UBS, ensuring robust performance of enterprise systems. Allocated user workstation entitlements across on-premises and Azure environments to optimize resource utilization. Installed and configured software with i-Sac and EUPS systems, ensuring proper system maintenance and updates. Managed incidents in SNOW, providing timely resolution and upholding IT support protocols. Administered user groups and managed software and workstation configurations via EUPS and i-Sac. Supported user applications to maintain seamless operations and prevent workflow disruptions. Authored detailed instructions for creating Teams contact lists to improve internal collaboration. Published guidelines for deploying server certificates, reinforcing security policies. Administered user rights for applications in the Access Rights Program and BBS in adherence with IT security standards. Managed server administration for company applications in ADT, ensuring consistent system performance. Supported banking operations through ADT, maintaining high service reliability. Maintained system inventory on i-Sac and EUPS, ensuring accurate tracking of IT assets. Enhanced agile practices by participating in Agile training sessions and team classes. Drafted wellness essays to contribute to employee wellness initiatives. Provided on-call support for My Hub and ADT, ensuring continuous IT service availability. Oversaw Azure workstation assignments to streamline resource management. Deployed updates for Azure servers supporting My Hub and ADT applications, ensuring systems remained secure and current. Technumen

July 2018 - August 2019

Infrastructure Support, Deskside

Nashville, Tennessee

Delivered Level 3 and 4 desktop support for local and remote users, ensuring optimal technical performance. Trained users on Microsoft Office applications and specialized claims and underwriting systems to boost productivity. Guided staff on using Google Hangouts and Zoom for effective audiovisual collaboration. Installed software on laptops and VMware systems for developers and office staff, streamlining operational workflows. Provided hardware and application support through remote troubleshooting and hands-on interventions. Executed mainframe and Active Directory password resets, upholding critical security protocols. Implemented software installations and imaging via SCCM and direct methods to ensure system readiness. Configured phone setups using Akkadien software to enhance telephony support capabilities. Supported audiovisual configurations in Zoom and Google Hangouts, contributing to seamless virtual meetings. Built Windows 10 images on Dell and HP laptops, standardizing operating environments across the enterprise. Certified for self-support of HP products at client sites, ensuring efficient on-site troubleshooting and maintenance. Cummins Engines September 2017 – July 2018

Customer Support Nashville, Tennessee

Contract to hire position with InfoTree Services for Cummins Engines. Phone support for Cummins Insite application and calibrations on engines. Resolve issues by updating software or Microsoft software, Verifying connection settings for adapters and software. Trained users for Cummins diagnostic software and staff for Office 365. Tennessee Department of Finance and Administration February 2016 – August 2016 Work Station Support Intermediate Nashville, Tennessee Computer support from Remedy ticketing system

Managing Workstation Support staff

Remote office support online with SMS or phone and in person Imaging computer systems with Windows SCCM server

Tennessee Department of Correction May 2013 – February 2016 Information Resource Support Specialist 3 Nashville, Tennessee Remote (50%) computer support for all users on Windows and applications using SMS Managed iPad and iPhone set up and delivery for all users Trained users and IT staff for applications on iPad and Windows Trained employees on phone, email, applications, and PCs Teleconference support for local and remote users

File management for applications

Managed Active Directory accounts for users and computers Created computer images for laptop and desktop upgrade and deployment Imaged Windows 7, 8.1 and 10 computers with Acronis True Image and Windows imaging Helped build wireless network for temporary office for 40 users. Remote office support online and in person

Supported users with Office 2013

Maintained RACF ids for Department of Correction users in Mainframe applications Managed group memberships for email and security groups Trained IT staff to image computers using Windows and Acronis True Image Education

Louisiana Tech University

Bachelor of Science

Certifications

• 1997 A+ Certification

• 2005 Help Desk Analyst Certification

• 2007 MCP Windows Server 2003 Certification

• 2011 ITIL v3 Certification

• 2014 and 2016 CJIS

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