Housekeeping Supervisor

Mariath Mathew Antony; Contact: +973-********; +973-********; +91-949*******; E-Mail:***.********@*****.*** MARIATH MATHEW ANTONY

Contact: +973-********; +91-949*******

E-Mail:***.********@*****.***

**************@*****.***

An accomplished & knowledgeable professional aiming for assignments in Hospitality Management / Operations/ Housekeepingwith an organization of high repute. Professional in pre-opening of Star Hotels.

Ex. Housekeeper. / Manager on duty.

SKILLS SET PROFILE SUMMARY

Hospitality Management

Operations & Maintenance

Client Relationship

Management

Training& Development

Resource Management

Business Operations

Service Delivery Management

Team Management

Guest Satisfaction

Strategic Planning

A competent professional with over 31 years of experience inHospitalityManagement, Hotel Operations& Maintenance, Housekeeping, Client Servicing, Team Management and Business development

Demonstrated abilities in effective monitoring & analysis of business

Proficient in supervising all business operations including providing technical inputs for implementing better business practices

Developing and implementing strategic plans to increase efficiency and effectiveness within a business, organization, or institution

Skilled in handling and maintaining highly confidential & sensitive information

Liaising with clients, senior level executives and other vital contacts

Developing strategy and ensuring that the team members have the necessary education and training to accomplish exceptional performance

Expert in provision of Housekeeping services in accordance to the procedures and protocols of the establishment

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members

Completed Special training of Leadership training, Fire fitting training, answering telephone, Attending Guest, Handling Guest complaints, HACCP food hygiene training

Managing implementation of business guidelines and strategies; working with other department heads to ensure that everything runs smoothly and in accordance with set guidelines

Supervising and coordinating activities of cooks and other food preparation workers

An effective communicator with good analytical, leadership, interpersonal, planning and problem solving skills

CORE COMPETENCIES

Looking after end-to-end management of operations as per schedule and ensuring timely completion & delivery of work to management

Investigating and solving Guest' problems, which may be complex or long-standing problems

Monitoring progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters

Ensuring that all activities are carried out as per the requirements of organizational policies

Proven ability in consistently streamlining operations by utilizing & implementing processes that meet company standards and clients’ needs, thereby ensuring profitability, quality and excellent customer service

Strategy-driven professional with strong business acumen, quality & customer focus, and in-depth knowledge of hotel business in corporate environment and international settings; ability to manage operations to execute business plan in consistent with strategic intent of business while consistently achieving business goals and ensuring best-in-class customer experience

Adept at strategizing operations that trigger business development

Spearheading team efforts in enhancing guest satisfaction through prompt resolution of issues and qualitative service delivery

Creating a positive work environment in line with company’s values, vision and mission to produce a dynamic, driven, motivated and results-orientated workforce

Enhancing client satisfaction and business generation across diverse organizations; exploring challenging senior managerial assignments with a professionally managed organization

Functional knowledge of chemicals and cleaning supplies as used in a safe Environment Mariath Mathew Antony; Contact: +973-********; +973-********; +91-949*******; E-Mail:***.********@*****.***

Proven ability in consistently streamlining operations by utilizing and implementing processes that meet company standards and clients’ needs, thereby ensuring profitability, quality and excellent customer service

Proven expertise in creating and developing innovative business strategies to ensure deeper market penetration

Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with peers and competitor

Ppreparing schedules for Housekeeping staff and overseeing their activities

Proven ability to strategize & administer hospitality management functions in terms of revenue forecasting & budgeting, sales & marketing, front office operations, facilities development and enhancement, continual improvement, value creation in services, guest (customer) experience management, facilities management, housekeeping, improvement of service quality & standards

Inspiring & decisive team manager and collaborative player with strong liaison, communication, interpersonal and problem solving skills; and ability to expedite cross-functional dependencies, relationships with multiple clients WORK EXPERIENCE

Key Responsibilities:

Providing proper training for the staff with the support of latest information system

Conducting the daily operation meeting and weekly department staff meeting

Monitoring the performance of the supervisors and the staffs and bring them up to the maximum standard

Maintaining the monthly and yearly inventory

Overseeing cleaning and maintenance activities; and establishing cleaning work routines for the staff

Conducting inspection on a pre-event basis to ensure to proper cleanliness

Maintaining budget for Housekeeping department activities

Briefing and mentoring Housekeeping staff on a daily basis; and training new hires in Housekeeping procedures

Resolving conflicts and guests’ problems

PREVIOUS WORK EXPERIENCE

2023 to March 5th 2025 THE MARK HOTEL BAHRAIN. Pre-opening of new Hotel, Training of Staff and supporting of new Management who operate the property. ( A Dadabai Group property) 2022 to 2023 Pre – Opening of EPIX CINEMA PROJECT. It was Ten Cinema screens at one Project. (A Dadabai Group property) 2019 to 2021 Pre – opening of Sales and Marketing of EDANA VILLA PROJECT at Bahrain (A Dadabai Group property) April 2016 to 2018 Arch Hotel, Bahrain. Pre-opening of new Hotel, Training of Staff and supporting of new Management who operate the property. ( A Dadabai Group property) Roll - EX. HOUSEKEEPER

Jan'2014 – 2016: Atiram Premier Hotel Bahrain. Pre-opening of new Hotel, Training of Staff and supporting of new Management who operate the property. ( A Dadabai Group property) Roll - EX. HOUSEKEEPER

2010 – 2013: Best Western Olaya Suites Hotel Bahrain Pre-opening of new Hotel, Training of Staff and supporting of new Management who operate the property. (A Dadabai group property) Roll - EX. HOUSEKEEPER

Jan'2010 – Jul'2010: Lords’ Hospital at Cochin, India Role: Ex. HOUSEKEEPER

2007 – 2010: Al Boom Tourist Village Dubai

Role – Director of Housekeeping Department

2003 – 2007: Flora Group of Hotels, Hotel Apartments Dubai Role: Ex. HOUSEKEEPER

2002 – 2003: Muraghabath Plaza, Bin Hider Group Dubai Role: Ex. Housekeeper

Mariath Mathew Antony; Contact: +973-********; +973-********; +91-949*******; E-Mail:***.********@*****.*** 1999 – 2002: Al Nakheel Hotel Apartments, Bin Hider Group Dubai Role: Ex. Housekeeper

Jan'1997 – Dec'1998: Al Rowada Rotana Hotel, Abu Dhabi. Pre-opening of new Hotel, Training of Staff Role: Housekeeping Supervisor.

1993 – 1996: Beach Rotana Hotel, Abudhabi.

Role: Supervisor Trainee

EDUCATION/ TRAININGS

B. Com from the Board of education, Kerala, India.

ITI from industrial training center (Central Govt of: India.)

One year training at TATA OIL MILLS at Kochi (Under all maintenance departments) IT SKILLS

MS Office

Fidelio, Win HMS, Fortune, IDS Hotel operational software.

Internet Applications. Etc..

PERSONAL DETAILS

Date of Birth: 15 October 1961

Address: PO Box – 804, Diplomat area, Diplomat Tower 2, Manama, Kingdom of Bahrain

Languages Known: English, Hindi, Tamil, Malayalam, Arabic

Passport Details: Indian Passport Number: Y 8074166.

In Personal : SINCIER, HONEST AND HARD WORKING PERSON.

~References Available On Request~

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