Scrum Master Product Owner

Thadeus R. Legel

*********@*****.*** 502-***-**** www.linkedin.com/in/thad-legel/

Senior Scrum Master

Implement Process Improvements to Deliver Reliable Solutions for Customers

Proven leader with outstanding record of exceeding expectations and building trust. Strategic thinker and proponent of improvement through change management. Emotionally intelligent with diplomatic success of resolving business issues. Enthusiastically works to improve business and technical operations. Superior performer in high-energy, challenging, and highly competitive environments.

Areas of Expertise

Program Evaluation

Agile Methodologies

Develop Diverse Teams

Continuous Process Improvement

Cross-Functional Collaboration

Training & Facilitation

Transformation

Professional Experience

CENTERWELL PHARMACY, Louisville, KY 07 / 2022 - 11 / 2024

Senior Scrum Master

Guided multiple teams, including the Inventory Management System (IMS) and the Quality Assurance (QA) team. Served as Product Owner for the Centerwell XL Print team. Led initiatives to enhance utilization of reporting and metrics for a wider audience and improve processes. Collaborated with Release Management for the Dispensing Pharmacy.

Contributed to very low change induced incident rate and QMSI / Elite system uptime performance of 99.67% and 99.95% respectively.

Oversaw 700+ updates to the Centerwell Dispensing Pharmacy production environment through release management.

Partnered with Inventory Management System (IMS) team to successfully transition 6 Dispensing Locations from the On-Premises Application to the Elite Cloud Application.

Onboarded 100+ pharmacy vendors to the Elite Cloud Application, verifying compliance with DSCSA regulations.

HUMANA, Louisville, KY 02 / 2019 - 07 / 2022

Senior Scrum Master (Senior IT Business Performance / Process Improvement Professional)

Provided online internet-based application for automating enrollment for large and small commercial groups into group health, dental, vision, and life insurance programs that allowed users to electronically sell and enroll health insurance.

Liaised with QA team running test scenarios to ensure development work had been tested in multiple environments and delivered on time without any errors, improving enrollment cycle time for small businesses from 10 days to approximately 2 days.

Thadeus R. Legel *********@*****.*** Page Two

HUMANA (Continued)

Partnered with Technical teams to automate business processes and develop workflows aimed at reducing enrollment cycle time.

Led Robotic Process Automation (RPA) that allowed team to automate manual processes and significantly reduce cycle times for multiple business areas.

GROUP FULFILLMENT AND DEVELOPMENT - ACCOUNT INSTALLATION, Louisville, KY

Product Owner (Process Consultant) - 02 / 2017 - 02 / 2019

Served as Enterprise Solutions Integration (ESI) product owner for a lean start up. Championed a diverse, international team utilizing Agile and Waterfall project management methodologies. Accountable for research and design, consumer testing, code development, and end-to-end implementation of a small business on-line real time health insurance enrollment experience.

Instrumental in delivery of an innovative, first in industry, digital experience that simplified the purchase and enrollment of small group insurance for employers, brokers, and employees.

Managed new administration portal that improved average transaction processing time for group and member transactions from 60 seconds to 3 seconds, a 95% improvement.

Scrum Master (Process Consultant) - 02 / 2015 - 02 / 2017

Collaborated with Developers to deliver a real time health insurance quoting application for small businesses that enabled a new digital experience for employers, employees, and brokers. Coordinated with product owners to prioritize business deliverables. Provided strategic program advice to leaders.

Selected for Scrum Master role based on recognized capacity to work with other team members to communicate, coordinate, and cooperate in the development of technical products or processes.

Recognized as a Star Award employee who encouraged and reinforced behaviors that supported company business objectives.

Additional Roles / Titles: Information Technology - Account Installation, Process Consultant

Information Technology - Resource Management (ITRM), Business Analyst

Information Technology - Project Management Office, Business Analyst

Education

Master of Science (MS), Business Communication, Spalding University, Louisville, KY

Bachelor of Science (BS), Economics, University of Kentucky, Lexington, KY

Professional Development

Consumer Experience, 2017

Technology Product Owner, 2016

Scrum Master, 2015

Microsoft Office Suite (Excel, Visio, Word, PowerPoint), Version One, Azure

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