Delivery Associate Customer Service
Resume:
LyEvia Acree
About:
Dynamic and results-driven delivery associate with a proven track record of executing punctual deliveries and managing inventory. Skilled in planning optimal delivery routes, handling hazardous materials safely, and verifying shipment accuracy. A dedicated team member with excellent communication skills and a detail-oriented approach. Proficient in processing payments accurately and efficiently. Known for quick delivery of hot food and exceptional service. Eager to leverage these skills and experience in a new and challenging role as a delivery associate.
PERSONAL INFORMATION
Address: 1025 River Stone Ct, Riverdale GA 30296
Phone Number: 404-***-****
SKILLS
Delivery route planning
Inventory management
Hazardous materials handling
Shipment verification
Communication skills
Payment processing
Customer service
Team coordination
WORK EXPERIENCE
*November 2024 - January 2025
package handler at FedEx,
scanned the container bins and labeled them and scan the packages and place them in the bags of the corresponding bin then scan the bag and place the bag on the conveyor belt
* November 2022 – January 2024
delivery associate at Amazon ATL7,
- Planned optimal delivery routes to ensure timely shipments.
Safely handled and transported a significant amount of hazardous material.
Documented every delivery with the appropriate paperwork at the warehouse.
Verified the precision and reliability of the data.
Executed punctual deliveries through the selection of efficient routes.
* March 2023 – September 2023
Store Associate at City Gear,
- Implemented upselling and cross-selling strategies to boost sales and enhance customer satisfaction.
Utilized point-of-sale system for processing sales, returns, online orders, and gift card activations.
Proactively patrolled assigned sales areas for customer service opportunities and maintained display presentation.
Identified and addressed customer needs, resulting in a Number % increase in customer spending through coupon offers and special deals.
Executed strategic tactics such as cross-selling and upselling to drive sales and actively monitored the sales floor for customer assistance and merchandise replenishment.
* October 2022 – November 2023
Fulfilment Associate at Amazon MGE9
- Managed packaging supplies inventory and proactively ordered materials to prevent shortages
Facilitated team communications and prepared information for meetings
Verified inbound and outbound shipments for accuracy
Rotated inventory using the first-in/first-out method to maintain organization and proper stock levels
* June 2022 – July 2022
Package Handler at UPS
- Organized efficient daily work plans based on oral and written instructions to meet challenging objectives.
Loaded completed orders onto pallets using delivery numbers as a guide.
Attached documents to outbound shipments, such as PO receipts, packing slips, and bills of lading.
Managed the efficient transportation of over Number Type materials across Location daily.
Cleared jams and unblocked the conveyor system to keep the goods flowing.
In this role at UPS, I organized daily work plans, loaded orders onto pallets, and managed the
delivery associate
WORK EXPERIENCE
* November 2023 – January 2024
delivery associate at Amazon DAT6
- Planned optimal delivery routes to ensure timely shipments.
Safely handled and transported a significant amount of hazardous material.
Documented every delivery with the appropriate paperwork at the warehouse.
Verified the precision and reliability of the data.
Executed punctual deliveries through the selection of efficient routes.
As an Amazon DAT6 Fulfilment Associate, I effectively managed packaging supplies inventory, facilitated team communications, and ensured accurate inbound and outbound shipments. I proactively ordered materials to prevent shortages, verified shipment accuracy, and maintained organized and properly stocked shelves through inventory rotation using the first-in/first-out method.
* September 2020 – February 2022
Cashier at Walmart Supercenter,
- Trained team members in cashier responsibilities and company policies
Met upsell goals through strategic promotional approaches
Maintained well-stocked cashier lanes and store shelves for strong sales
Checked customers identification, refused to sell alcohol or tobacco to minors, and aided loss prevention
Educated customers about promotions to increase sales
As a cashier at Walmart Supercenter, I trained team members in cashier responsibilities and company policies, and consistently met upsell goals through strategic promotional approaches. I maintained well-stocked cashier lanes and store shelves to promote strong sales, checked customers identification, refused to sell alcohol or tobacco to minors, and aided loss prevention. Additionally, I educated customers about promotions to increase sales.
* July 2019 – September 2021
Sales Associate at Old Navy,
- Exceeded daily sales goals by Number% through cross-selling and promoting additional products
Assisted customers in enrolling in loyalty programs and submitting paperwork
Helped team members master sales techniques to consistently exceed their goals
Used upselling techniques and offered product and service consultations
Unboxed new merchandise and restocked shelves to promote items
EDUCATION
* January 2023
Paul Mitchell The School Atlanta, Atlanta Associate of Arts
* January 2022
Banneker High School, Atlanta
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