Project Management Manager

Kirby Waggoner

Technical Program/Project Management

**************@*****.*** • 678-***-****

https://www.linkedin.com/in/kirby-waggoner-9aabb93

Canton, GA 30114

Performance-driven and analytical professional with rich experience in leading complex professional business projects across diverse industries. Proven success in spearheading programs, managing budgets, allocating resources, and devising/implementing robust strategies to achieve optimal outcomes. Adept at preparing project management artifacts adhering to PMI’s PMBOK or Scaled Agile methodologies. Skilled at addressing risk and issues, mitigating potential issues, and meeting user needs to attain complete satisfaction. Instrumental in thriving across fast-paced environments, steering teams, and fostering productive relationships with key stakeholders, vendors, clients, and all levels of management. Possess exceptional interpersonal, analytical, time management, and problem-solving skills, Areas of Expertise.

IT Project Execution & Success

● Agile & Waterfall Methodologies

● Cross-Functional Team Leadership

● Program/Project Management

● Stakeholder Engagement

● Budgeting & Forecasting

● Cloud Migration Initiatives

● Operations Excellence

Cloud Solutions

● Risk Assessment & Mitigation

● User Satisfaction & Retention

● Disaster Recovery

● Systems Installing & Troubleshooting

Organizational Change Management

Professional Experience

TEKsystems @ Resurgence 4/15/2025 Current

Delivered Resurgence Ofice365 Go-live Integration

On Medical Leave 12/2023 - 03/2025

Genesis 10 @ BOA (Contractor), Remote • Canton, GA 30114

Delivery Manager (Senior Program/Project Manager)

12/2022 — 11/2023

Delivered formal presentations, collaborated with project stakeholders, implemented project controls, and contributed to development of status and produced federally mandated documents and data. Provided regular status updates on deliverables, risks/issues, and schedules for stakeholders. Collaborated with sponsors and stakeholders to ensure alignment of execution with project deliverables and requirements to satisfy CFPB regulatory requirements on BOA.

Key Accomplishments

●Developed project plans in the company's internal project management tool, detailing timelines, milestones, tasks, resource allocation, and dependencies, aligning with the deliverables and requirements specified in the Statement of Work

●Aligned project scope, goals, and milestones with both the internal team and the customer to ensure shared expectations.

●Coordinated the onboarding of new customer business lines, ensuring smooth integration with products or services by managing internal and external resources, including teams, tools, and documentation, throughout the onboarding process

●Assigned team members to tasks, assess capability gaps, and allocate resources for project delivery

●Monitored project dashboards to track progress, timelines, and resource allocation

●Created and maintain a document repository for the project

●Identify risks or roadblocks early and initiate mitigation actions promptly

●Conducted daily check-ins to ensure team alignment and address any questions

●Maintained thorough documentation of project progress, including status reports, meeting minutes, and change requests

●Provided regular progress reports to stakeholders, highlighting accomplishments, risks, issues, and next steps

●Reviewed and validated billable hours and deliverables to ensure accurate client invoicing and collaborate with the finance team to address any discrepancies

●Managed the efficient allocation of project hours and monitor expenses to stay within budget, ensuring accurate tracking of hours burndown

●Coordinated with the QA team to allocate resources and testing progress and ensure quality standards are met throughout the project lifecycle. Monitor and mitigate risks related to quality, facilitating clear communication between the development, QA, and client teams to ensure alignment with project goals and timelines

●Conducted post-mortem reviews to identify successes and areas for improvement upon project completion, incorporating lessons learned into future project management processes

Randstad @ CVS/Aetna (Contractor), Remote • Canton, GA 30114

Delivery Manager (Senior Program/Project)

1/2021 – 12/2022

Directed cross-functional teams in Agile environments by overseeing project/program lifecycle from planning to implementation with efficient allocation of resources and timely execution. Aligned project and business operations to achieve targeted business objectives within timeline. Created and executed project strategies to accomplish business objectives. Executed Medicaid/Medicare project mandates and updates. Proposed strategic advancements for product, service, and workflow development via organizational analysis. Experience with Projects with Webservices on the application side

.

Key Accomplishments

●Provided Information Technology Modernization and Cloud strategies.

●Contributed to business success by advising on optimal actions, strategies, and alternatives to fulfill operational requirements.

●Spearheaded projects by outlining strategic direction, devising project plans, establishing timelines, identifying critical milestones, and securing necessary resources.

●Solicited and evaluated internal and external customer feedback to enhance continuous quality improvement.

●Managed financial aspects and budgetary considerations for several intricate $1M projects.

Cognizant @ Humana (Contractor), Remote • Canton, GA 30114

Senior Program/Project Manager ID=811322

2019 — 2021

Sr. Project Manager resource who served as Infrastructure Modernization Project Manager who provided project management for migrating to the Cloud. This position required prior experience in Migrating from On-prem to Cloud using cloud infrastructure SaaS solutions. orchestrated, coordinated, and delivered IT projects for the client and was a point of contact during the project for all aspects of the engagement. Developed and coordinated project teams to allocate resources and devise schedules for timely project execution within Agile environments. Cultivated strategic partnerships with stakeholders to access and mitigate potential risks. Formulated project scope, and objectives, as well as delineated team member roles to streamline team activities and ensure efficient coordination. Crafted communication plans for implementations, ensuring timely dissemination of pertinent information to all stakeholders, both upstream and downstream, to facilitate seamless progression through project phases. Security and Infrastructure project experience.

Key Accomplishments

●Resolved diverse project risks and issues through problem-solving and innovative alternatives.

●Advocated for transformative change, fostering buy-in from stakeholders by navigating interpersonal dynamics and articulating strategic vision for seamless project alignment.

●Provided counsel and advice to top management on significant IT Project Management matters, often requiring coordination between organizations.

●Proactively set performance expectations and helped project managers and subordinates manage expectations of deliveries and requirements

●Manage program budget including estimating all program costs (labor/non-labor/vendor) and accurately forecast and report program cost variances

Accenture @ AT&T (Contractor), Remote • Canton, GA 30114

Senior Lead Program/Project Manager

2015 — 2019

Delivered technical guidance and fostered collaboration across departments including product marketing, pricing, technical field enablement, sales specialists, and specialist systems engineers to propel cross-functional initiatives forward. Coordinated program calendar to synchronize multiple projects within UX domain. Directed cross-functional teams in driving SAP and non-ERP implementations to facilitate technical upgrades and oversee global product rollouts. Implemented Agile and SAFe methodologies to drive continuous improvement initiatives.

Key Accomplishments

●Optimized digital presence by executing web-based solutions such as Cloud Portal and Business Center.

●Transformed project methodology from Waterfall to Agile/Scrum by guiding all scrum ceremonies as coach and supervisor.

●Facilitated seamless integration of business/technical realms by implementing AI & ML technologies for predictive/proactive analytics.

AT&T Mobility, Atlanta, GA, formally known as Cingular

Senior Technical IT Director

2007 — 2015

Designed and implemented EDW software solutions with focused on Verification and Validation (V&V), specializing in DAS, BSS, and OSS frameworks for optimal functionality and performance. Coordinated team schedules utilizing Microsoft Projects and SharePoint to optimize workflow efficiency. Executed front door and end-to-end program management by focusing on accruals and reconciliations. Advised internal and external clients on aligning business objectives by implementing tools, devising strategies, and adopting best practices. Collaborated with fellow project/program managers to synchronize project objectives and advancements with client requirements and priorities. Managed Budgets greater than 50 million dollars.

●Provided overall leadership of the BIDW PMO and directed technology efforts to ensure continuous development and execution of technical strategies.

●Developed a master project plan that provided guidance for the entire project team

●Responsible for all aspects of the organization’s information technology BI/DW PMO and systems

●Monitor project progress and manage project risk and provide communications to management

●Used MS Project to create, manage and track progress against project plans, business timelines, and changing priorities

●Provided vision and leadership for developing and implementing information technology initiatives

●Supported business operations to improve cost effectiveness and service quality within the operations and focus areas of the company.

●Managed projects related to enterprise application and database development, data management and data services infrastructures, server and network infrastructure, security administration, website/intranet development, application/customer support.

●Delivered strong project management skills and was able to lead and mentor small teams to deliver high-quality results with the absolute highest levels of customer service.

●Vendor management of: Test Director, Clear Case, Mercury, SharePoint, MS Project

Business Objects, Informatica, and Teradata

Key Accomplishments

●Contributed to streamline processes and ensure adherence to financial budgets, resulting in saving millions of dollars.

●Enhanced Reliability, Availability, Maintainability, and Safety (RAMS) across diverse projects through development and execution of robust strategies.

Infor.com 11/2006 to 05/2007

Sr. Project Manager BI /EDW (Consultant)

Chicago Public Schools 06/2006 to 11/2006

Sr. Project Manager BI / EDW (Consultant)

Fannie Mae 06/2005 to 06/2006

Sr. Project Program Manager BI Consultant

The Home Depot 12/2004 to 05/2005

Project Manager (Consultant)

Habitat for Humanity International 06/2003 to 12/2004

Applications Program Manager

The Chicago Tribune Corporation, Inc. 09/1996 to 05/2002

Sr. Technology Program Manager

The Tyson Foods Corporation, Inc. 09/1989 to 05/1996

Sr. Technology Program Manager

Education

Bachelor of Science - Bryan Institute, Wichita, KS

Certifications & Training

Six Sigma Green Belt Certified Project Manager, AT&T University 2008

Agile Certified Project Manager, AT&T University 2010

Project Management Professional (PMP) Certified, International Institute for Learning 2003

Certified (ETL) Consultant, Informatica 2003

ITUP Professional Certification, AT&T University 2008

ITUP People Manager Certification, AT&T University 2009

Technical Skills

PPM Clarity, MS Office Suite, Office 365, MS Project, MS Project Server, ETL Data Modeling, Business Objects, CRM, CMS, eCommerce,

E-Business Suite, Oracle, PeopleSoft, DB2, VMware, SAP ERP, Informatica, Ab Initio, Teradata, Visual Basic, Crystal Reports, Java, HTML, XML, UNIX, UML, OLAP, Brio, MS SQL, BOXi, SDLC, JAVA, LDAP, WebLogic, iPlanet, Test Director, Clear Case, Active Directory, COSMOS, SourceSafe, SharePoint, Active Directory, Confluence, ServiceNow, Jira, Rally, Cloud- AWS, AZURE, GCP

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