Social Media Customer Service

John J. Miller

Email: *********@*****.*** Phone: 876-***-****

Objective

To contribute meaningfully to an organization by leveraging my skills in customer service, social media coordination, and music instruction to achieve exceptional results.

Skills

• Exceptional Customer Service

• Strong Communication and Leadership

• Excellent Time Management

• Social Media Coordination and Digital Engagement

• Problem-Solving and Critical Thinking

• Technological Proficiency (e.g., CRM software, data entry tools)

Professional Experience

AtPoint Group – Quality Analyst

January 2023 – May 2023

• Monitored and evaluated calls to ensure compliance and ethical standards.

• Delivered actionable feedback to enhance performance and improve collections outcomes.

• Identified key insights to optimize quality assurance processes and strengthen team results.

Advantage Communication – Social Media Coordinator

March 2022 – August 2022

• Resolved customer concerns on platforms including Instagram, Facebook, and Twitter.

• Leveraged analytics to respond promptly and effectively to guest inquiries.

Sutherland Global Services – Customer Service Agent

February 2021 – February 2022

• Addressed customer concerns for Shutterfly, resolving website issues, providing refunds, and tracking packages.

• Provided exceptional customer support for Amazon, resolving inquiries efficiently and maintaining satisfaction.

Restaurant Associates Limited – Data Entry Clerk/Warehouse Attendant

August 2020 – January 2021

• Conducted island-wide data collection and database updates for equipment inventories.

• Assisted technicians with repairs and maintained inventory for repair parts.

Volunteer Experience

Power of Faith International Ministries – Piano Player & Music Teacher

2021 – Present

• Conducted music lessons to help students master vocal and instrumental techniques.

• Played the piano for church events and community engagements.

Education

Black River High School – Graduated 2016

CSEC Subjects: Mathematics (Grade 2), English (Grade 3), Social Studies (Grade 3), Information Technology (Grade 3), Principles of Business (Grade 3), Theatre Arts

University of Technology

Hospitality and Tourism Management (In Progress)

References

Available upon request.

Contact this candidate