Customer Service Business Operations

TODD RIDDLE

Chandler, AZ ***** • Home: +1-602-***-**** • Cell: +1-602-***-**** • *******@*****.***

Professional Summary

Proven track record of achieving groundbreaking sales, marketing, and retail accomplishments. Focused on excellence, performance, and innovation to surpass expectations. Passionate about delivering impactful results that drive success and continuous improvement. Committed to staying abreast of industry trends and implementing cutting-edge strategies for business growth and goal achievement.

Skills

• Advertising

• Business Operations

• Entrepreneurship

• Sales Development

• Marketing Research

• Online Advertising

Work History

Director / CEO, 05/2021 to 05/2025

E&F Energy & Fusion – Kuala Lumpur Malaysia

• Manufacture, Wholesale, Retail

• High end retail.

• Formulated sales strategies netting 40% increase in revenue. Director of Sales and Marketing, 06/2020 to 05/2022 E and F Essentials – Kuala Lumpur, Malaysia

• Lead a diverse team to attain exceptional performance and cultivate 28 million in sales.

• Analyzed market trends to inform business decisions and drive competitive advantage.

• Implemented sales strategies that successfully produced 28,000 new members. International Sales Director, 05/2015 to 05/2020

Footefx – Phuket, Thailand, Jakarta, Indonesia, Kuala Lumpur

• Wrote and implemented sales training used across Southeast Asia.

• Trained a staff of undeveloped physio therapist to achieve record sales and customer service.

• Revenue growth through Road show events Facebook Advertising, Instagram Campaigns and Retail Brick and Mortar. Director of Marketing, 11/2010 to 05/2012

Unique Home Solutions – Indianapolis, IN

UNIQUE HOME SOLUTIONS 2010-2012 Director of Marketing

• Organized and directed Neighbor Response Team, which involved building a team of door to door members to generate and set appointments.

• Created and launched the Final Inspection Program, merging of door-to-door sales and customer service. Final inspection Team was the most profitable division running 6% cost fully loaded.

• Responsible for Lead generation, Call Center, Roadshow and events, mall retail programs, P&L, Budgeting, Payroll, Cost District Manager, 01/2009 to 11/2010

Hollywood Video – Indianapolis, IN

• In charge of18 stores that generated $1M in revenue respectively.

•Effectively managed budgets, P&L, Payroll, Staffing.

• Evaluated and modernized sales presentation to include add on sales. Sales Manager, 05/2007 to 02/2009

Lowes Home Improvment – Indianapolis, IN

• Increased sales revenue by developing and implementing effective sales strategies.

• Led a successful sales team of 55 by providing motivational coaching and performance-based sales.

• Managed key accounts with relationship building, resulting in increased customer loyalty. Fine China Store Manager/ Project Manager, 05/2002 to 05/2007 Bed Bath & Beyond – Indianapolis, IN

• Managed inventory control, cash control, and store opening and closing procedures.

• Addressed customer complaints promptly and professionally, resolving issues.

• Maximized sales by creating innovative visual merchandising displays.

• Maximized sales and minimized shrinkage.

Education

Bachelor Of Science - BA: Marketing/Sales and Promotion, 05/1988 Ball State University - Muncie, IN

• The Art of Selling

• Training

• Promotions

• Leadership Skills

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