Case Management Care Manager
Resume:
.
.
ERICA
HAZEWOOD
*********@*******.***
Montgomery, AL 36117
PROFESSIONAL
SUMMARY
Dynamic healthcare professional
with a proven track record, adept
in critical thinking and
interpersonal skills. Excelled in case
management and training
development, significantly
enhancing program compliance
and patient advocacy. Known for
exceptional team collaboration and
adaptability, I drive impactful
healthcare solutions and foster
meaningful stakeholder
relationships.
EXPERIENCE
CVS Health - Care Manager
Woonsocket, RI • 02/2024 - Present
• Ensured compliance with state regulations regarding case management services delivery standards.
• Educated members on disease processes, encouraging members to make healthy lifestyle changes.
• Built relationships with patients to encourage trust, listening to and interpreting needs and concerns.
• Maintained accurate records of client information, treatment plans, progress notes, discharge summaries, and medical histories.
• Coordinated multidisciplinary team meetings to discuss client progress and plan for future interventions.
• Evaluated effectiveness of existing programs and recommended changes accordingly.
• Established relationships with health care providers, social workers, and other community resources to ensure
comprehensive support services.
• Participated in clinical reviews and audits to maintain high levels of service quality.
• Collaborated with other healthcare professionals to coordinate the best possible outcome for patients' physical and emotional well- being.
• Developed and implemented individualized care plans for clients to promote quality of life.
• Referred cases to social workers for complex psychosocial and economic needs.
• Documented stakeholder communication and concerns regarding coordination of care and services.
EDUCATION
Capella University
Minneapolis, MN, US • 10/2023
Master of Business Administration
(M.B.A.): Business Administration
Tuskegee University
Tuskegee, AL • 05/2006
Bachelor of Arts (B.A.): Social Work
SKILLS
• Critical thinking
• Technology proficiency
• Training and development
• Interpersonal skills
• Case management
• Staff supervision
• Effective communication
• Patient advocacy
• Healthcare knowledge
• Problem-solving abilities
• Project management
• Organizational skills
• Team collaboration
• Adaptability
• Multitasking Abilities
• Cross-functional Collaboration
• Goal Setting
.
.
Leslie-Patton & Associates - Grant and Training Consultant Birmingham, AL • 07/2018 - Present
• Collaborated with stakeholders to develop an overall strategy for successful program implementation.
• Created effective learning materials including facilitator guides, participant workbooks and job aids.
• Develops, implements, and delivers customized training programs, utilizing a variety of delivery methods, to meet the needs of clients.
• Assessed effectiveness of existing training programs by collecting data from surveys, focus groups and interviews with staff members.
• Effectively and efficiently research, review, and edit grant applications.
• Expertly creates and manages innovative agency presentations. CVS Health - Transition of Care Coordinator
Woonsocket, RI • 09/2023 - 02/2024
• Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
• Engaged in advocacy efforts on behalf of clients whenever necessary.
• Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
• Maintained accurate records of all activities related to care coordination services provided.
• Participated in professional development programs aimed at increasing knowledge base related to care coordination best practices.
• Developed and maintained relationships with a wide range of clients, providing quality care coordination services.
• Collaborated closely with other community organizations to secure resources for clients.
• Conducted outreach activities to identify individuals in need of care coordination services.
CVS Health - Care Coordinator
Woonsocket, RI • 10/2021 - 09/2023
• Engaged in advocacy efforts on behalf of clients whenever necessary.
• Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
• Maintained accurate records of all activities related to care coordination services provided.
• Participated in professional development programs aimed at increasing knowledge base related to care coordination best practices.
• Provided education on available community resources to empower clients to make informed decisions about their own health care.
• Implemented evidence-based practices into daily practice when appropriate.
• Program Compliance
Monitoring
.
.
• Utilized effective communication skills to collaborate with healthcare providers and other stakeholders.
• Conducted outreach activities to identify individuals in need of care coordination services.
• Provided comprehensive assessments of client needs and identified resources to meet those needs.
Go to Healthcare Placement - Director of Social Services Manchester, TN • 12/2020 - 07/2021
• Resolved conflicts between staff members or between staff members and clients professionally.
• Identified gaps in service provision and developed plans for improvement.
• Conducted assessments of client needs and provided case management services accordingly.
• Maintained up-to-date knowledge of relevant laws, regulations, guidelines, standards, best practices.
• Established community partnerships with local organizations to increase access to resources for clients.
• Provided crisis intervention services in emergency situations as needed.
• Prepared reports outlining program accomplishments, challenges faced, future goals and objectives.
• Collaborated with other departments to ensure effective communication and coordination of services.
• Assessed risk factors associated with individual cases and implemented safety protocols as needed.
• Managed a team of social workers, providing direction, guidance and support to meet
• Ensured compliance with all applicable rules and regulations governing social service operations.
• Coordinated services for clients with community resources and service providers.
• Served as advocate for patients by providing follow-up services and coordinating discharge and aftercare planning.
• Interviewed new residents to record social and health histories and complete intake assessments.
• Completed treatment plan assessments to measure efficacy of treatment goals.
• Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services.
Health Connect America - Program Director
Bessemer, AL • 03/2020 - 11/2020
• Developed and managed program budgets, monitored expenses, and identified cost savings opportunities.
• Initiated and set goals for programs based on organization's strategic objectives.
• Evaluated program outcomes and performance against established goals and objectives.
• Led team meetings to ensure effective communication between departments and timely execution of tasks.
.
.
• Monitored program activities and reported progress to senior management.
• Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
• Provided technical guidance and mentorship for staff members throughout the duration of projects.
• Coordinated with external partners to maximize program content quality and timeliness.
• Oversaw quality management activities to integrate improvement opportunities into daily program operations.
• Screened and recruited incoming clients, volunteers and potential collaborations for admission into the program.
• Marketed programs to educate agencies and communities about available programs and services.
• Cultivated strong relationships with external partners, building strategic collaborations.
• Performed personnel duties, such as hiring staff and evaluating work performance.
The Dannon Project - Training and MIS Data Specialist Birmingham, AL • 07/2017 - 02/2020
• Monitored system performance metrics on a regular basis and identified areas of improvement.
• Developed and implemented data management strategies to optimize data collection, storage, and analysis.
• Directed data integration from disparate sources, creating comprehensive and unified data environment.
• Collaborated with internal stakeholders to define data requirements and priorities aligned with organizational goals.
• Conduct quality monitoring and follow up to ensure programs are expertly executed and maintained.
• Developed, implemented, and delivered evidence-based training across a variety of programs including Data Management, Motivational Interviewing, and Intensive Case Management.
• Maintained source systems of record through periodic auditing of data accuracy and integrity.
The Dannon Project - Project Coordinator
Birmingham, AL • 12/2014 - 07/2017
• Provided administrative support and workplace training to team members.
• Communicated with clients to discuss project objectives and requirements.
• Coordinated resources across multiple departments to ensure successful implementation of projects.
• Successfully managed 3 adult grants for nonprofit program management.
• Led a team of 8 in exceeding all enrollment, job placements, training, mentoring, retention, recidivism grant goals.
• Hired, developed, and lead a team of staff and volunteers to ensure impeccable service to clients.
• Developed expert organizational policies in participant eligibility program requirements and benefits.
.
.
• Ensured compliance with all applicable laws, regulations, policies, standards, or procedures related to the project.
• Collaborated with cross-functional teams to ensure successful project results.
Department of Human Resources (Child Welfare and Adult Services) - Service Supervisor
Columbiana, AL • 09/2010 - 10/2014
• Ensured that all customer inquiries were addressed in a timely manner, while also ensuring accuracy and quality of work.
• Provided on-the-job training for new staff members to ensure compliance with company standards and regulations.
• Maintained an organized system of scheduling, tracking, and reporting.
• Managed team workflow by assigning tasks appropriately based on individual strengths and abilities.
• Conducted regular meetings with staff members to provide feedback on job performance, discuss goals, and address any concerns or questions they may have had regarding their roles.
• Resolved complex issues by utilizing problem solving skills and creative thinking techniques.
• Tracked employee attendance records and took appropriate action when necessary.
• Utilized strong communication skills when interacting with both internal stakeholders as well as external customers.
• Assessed team members' progress against established objectives set forth at the beginning of each quarter.
• Generated comprehensive reports highlighting key insights into the effectiveness of processes used throughout the organization.
• Assisted with training and mentoring new team members.
• Interviewed clients, assessed needs, and referred clients to needed community resources.
• Consulted with clients of service plans to ensure quality service.
• Managed legal issues and assisted with hearings and testimony. REFERENCES
References available upon request
.
.
Contact this candidate