Customer Service Quality Assurance
Resume:
JB Junique
Brown
Administrative
Assistant
Anaheim, CA, United States, 92804
************@*****.***
Key Skills
Professional Experience
March 2021 -
Present
Shuttle Bus Driver
Mosaic Global Transportation/Disney
Safely operate & perform pre trip inspection on a 40 passenger bus. Provide passengers with shuttle information as well as some directory instructions. Always greet the passengers & provided excellent customer service to the disney cast member employees while transporting from the amusement park to the employee lots. October 2018 -
January 2020
Administrative Corporate Receptionist
Trilogy Financial services
Opening the office, answering a high volume of calls throughout the day. Sorting and uploading reports on a daily basis. Process incoming and outgoing postal mail & packages, maintaining office/kitchen supplies.Also greeting, offering refreshments, and directing clients who come into the office. Maintain financial advisors calendars for appointments. Also keeping the lobby areas tidy along with conference rooms.
October 2017 -
October 2018
Junior Processor/Quality Assurance
Pristine Legal Solutions
Review the client files, gather personal information, making sure documents are collected in a timely manner meeting all deadlines, and provide the client with weekly updates on file . Answer the companies main phone, making outbound calls, as well as basic office duties such as filing, faxing, scanning, and collecting mail. June 2016 -
September 2017
Document Retrieval Specialist
ABI Document Support Services
Receive subpoenas/medical authorizations, review documents for records requested, contact facility and follow up on the request. File requests accordingly and provide weekly status updates to our requesting clients. Also follow up with facilities until requested documents are obtained. Schedule field reps appointments for obtaining records from facilities, and maintain appointment calendar. Communicate with facilities via phone, fax, mail, and email. Answering phone calls, processing documents received via email, fax, or mail.
February 2014 -
April 2016
Payroll Processor
Western Dental Services
Process and input payroll information, timesheets, paid leave, vacation, sick, holiday, adjustments, and taxes. Updated and maintained all related information into payroll systems. Created invoices and collected signatures from regional managers to process specialty paid employees. Reviewed all transmissions for errors prior to an after the final processing approval. Prepared manual checks and compiled reports to management when requested.
Education
Highly Motivated and personable
Administrative Assistant with proven
ability to build rapport ensuring customer
satisfaction and loyalty. Effective
communicator with strong analytical and
organizational skills. Able to multi-task
and work well under pressure. Experience
in payroll and computer software such as
Kronos, ADP, Citrix, Lotus Notes, Zimbra
and Microsoft Office. Currently taking
Quickbooks courses.
Detail Oriented
Reliable
Bubbly & helpful
Time Management
Very Organized
diploma in General
Savanna High School, Anaheim, CA January 2002 - June 2006 Languages
Software
English
Spanish
Microsoft Office
Google Docs
Excel
Quickbooks
ADP
Kronos
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