Administrative Assistant Customer Service

STEPHANIE ANNETTE NAPOLEON

Houston, Texas ***** phone# 832-***-**** 832-***-**** email: ********@*****.*** PROFESSIONAL SUMMARY

Versatile bilingual professional with 15 plus years of experience spanning administrative support, customer service, law enforcement, and healthcare sectors. Demonstrated expertise in managing high- volume operations while maintaining exceptional accuracy and customer satisfaction. SKILLS

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with advanced proficiency in spreadsheet management, presentation creation, and document formatting

• Enterprise Systems: AS400/TWIST Database Systems, QuickBooks (AR/AP management), Lotus 123, JOIST Construction Management

• Specialized Systems: Jail Booking Systems, Healthcare Management Platforms, Government Benefits Processing Systems

• Advanced Office Management: 70+ WPM typing speed, 10-key by touch, multi-line phone systems, document control systems, enterprise calendar management

• Financial Processing: Billing, invoicing, payment processing, expense tracking, budget monitoring

• Project Coordination: Meeting facilitation, event planning, travel arrangements, inventory

• Management of shipping and receiving, assembly of auto parts and QA check of products before shipment.

Languages:

• English (Native): Professional business communication, technical writing, report generation

• Spanish (Fluent): Written and verbal communication, professional translation services PROFESSIONAL EXPERIENCE

Workforce Solutions Career Advisor July 2022 - Present

• Manage monthly caseload of 150+ clients for SNAP/TANF benefits and job placement.

• Conduct 25-30 weekly bilingual consultations and provide translation services across multiple county programs

• Coordinate monthly job fairs with employers and skills workshops, achieving client placement rate Automation Personnel Services Administrative Assistant/Receptionist June 2020 - April 2022

• Conduct 100+ monthly interviews and manage database of 500+ candidates for 30+ client companies

• Process weekly placements including background checks and orientation with 99% documentation accuracy

• Handle daily calls and maintain office inventory while managing personnel files Luminess Air Cosmetics Company CSR Representative September 2019 - January 2021

• Handle 75-80 daily customer calls with under 5-minute resolution time, achieving sales targets

• Process 200+ weekly orders & generating $50,000+ in monthly sales revenue

• Resolve weekly customer issues with first-call resolution and 4.8/5 satisfaction rating Wellness Counselling Center of Texas Administrative Assistant January 2018 - August 2019

• Manage front office operations for 200+ clients, scheduling 150+ weekly appointments and insurance verifications

• Process weekly payments and manage accounts receivable while maintaining HIPAA compliance

• Facilitate 50+ weekly bilingual therapy sessions and coordinate crisis intervention services Houston Police Department Administrative Assistant/Jail Attendant July 2003 - September 2017

• Process 40-50 daily inmate bookings and manage personal property inventory.

• Maintain security protocols for 200+ detainees, including cell checks and visitor screening with zero breaches

• Process criminal history reports and manage court documentation for monthly bookings. EDUCATION AND CERTIFICATIONS

Everest Institute Medical Assistant Certificate

• Completed 1,200 hours of medical training including clinical procedures, medical office management, and healthcare administration

International Aviation and Travel Travel & Tourism Certificate

• Specialized training in reservation systems, travel coordination, and customer service management Harlingen High School Diploma

Professional Certifications:

• Medical Assistant Certification

• Security Officer Training and Certification

• CPR/First Aid Certification

• Travel & Tourism Certification

REFERENCES

Professional references available upon request

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