Customer Service Representative

Shaquita M. Jones

Customer Service Representative/ Operations Management

********@*****.*** / 267-***-**** / Philadelphia, PA Profile

Accomplished and experienced professional who possesses 20+ years in customer service. Strong business acumen and combines business skills with impeccable work ethic and drive for success. Enthusiastic, amiable and consumer focused individual who has recently received a 100% performance rating from overall customer’s feedback.

Education

Commonwealth Of Pennsylvania Secondary School Diploma (GED)- February 2007 Notary Public of Pennsylvania- September 2013- Current IAP Career College- Property Management Certification- February 2025 Core Competencies

● Prodigious Customer Service

● Detail Oriented

● Effective Interpersonal Skills

● Tenant Retention Strategies

● Time Management, Multitasking, and Problem Solving

● Risk Management

● Collaborative and Supportive

● Training & Development

Experience

Property Manager

Private Muti-Property Owner- Philadelphia, PA- 04/2025- Current Key Responsibilities:

● Photograph available units, post listings, schedule & facilitate showings

● Conduct applicant screenings to ensure financial stability and background compliance

● Draft, sign, renew and/or terminate leases on behalf of the property owner

● Oversee property maintenance, address tenant maintenance requests promptly, coordinate repairs

● Create and maintain a healthy and professional rapport with all residents

● Manage rent payments; late fees and arrears, manage evictions as needed

● Send out resident correspondences with pertinent information and updates

● Assure all vacant apartments are in perfect showing and move-in condition Bank Teller

Wells Fargo Bank- Philadelphia, PA- 08/2024- 03/2025 Key Responsibilities:

● Interact with customers to demonstrate care and build relationships

● Identify information and services to meet customers’ needs

● Manage customer transactions; financial deposits, withdrawals, foreign currency exchange, bill payments, cash advances, issuance of money orders and certified checks

● Record night deposits, schedule Bank Advisor appointments

● Escalate questions and issues to the proper authority Support Associate III

Philadelphia Passport Agency- Philadelphia PA- 01/2024- 07/2024 Key Responsibilities:

● Processing and protecting confidential documents for Expedited Passport Applicants

● Data Entry, Accounts Payable

● Electronic scans for Image Review and Capture Review

● Lockbox Inventory and Assembly processing

● Mail Out/Return sensitive documents to customers

● Daily customer facing procedures

Residential Advisor

SCALP Program LLC- Philadelphia, PA 19132- 06/2023-12/2023 Key Responsibilities:

● Build and foster positive/professional relationships with residents

● Provide encouragement and proper guidance to support the company’s goals

● Transport residents to and from place of employment

● Meal Preparation and Hygiene Assistance

● Perform housekeeping duties

● Administer medication

● Accompany residents to doctor appointments and public outings Office Manager

Lehigh Avenue Auto Tags LLC.- Philadelphia, PA- 09/2009-05/2023 Key Responsibilities:

● Provide Notary Services, Maintain Trainings and Compliances

● Computerized bookkeeping, Accounts payable and receivable operations

● Office phone call management

● Staff training and development

● Process and submit documents for Department of Motor Vehicle, temporary plate issuance Administrative Assistant

E.K.G. Auto Sales Inc. - Philadelphia, PA 11/2000-08/2009 Key Responsibilities:

● Data Entry

● Monitor staff work assignment completion

● Office phone triaging

● Handle correspondences, prepare work orders, and receipts

● Maintain and organize office records and inventory supply

● Schedule appointments, manage calendars

● Accounts payable and receivable transactions

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