Patient Care Customer Service

Emoni McFail

Dallas, TX *****

********@*****.*** 682-***-****

Summary

Dedicated and certified Clinical Hemodialysis Technician (CCHT) with over 9 years of direct patient care experience and a strong background in leadership and supervision. Proven ability to manage patient care teams, foster collaborative environments, and lead by example. Known for exceptional organizational skills, patient advocacy, and a strong commitment to upholding the highest standards of care and compliance.

Skills

• Leadership & Team Supervision

• Patient Relationship Management

• Direct Patient Care & Support

• Clinical Documentation & Records Management

• Aseptic & Infection Control Techniques

• Patient Health Education

• Phlebotomy & Vital Signs Monitoring

• Conflict Resolution & Communication

• Interdisciplinary Team Collaboration

• Staff Training & Mentorship

• Time Management & Prioritization

Experience

American Renal Associates – Patient Care Technician / Supervisor – CCHT

Lancaster, TX 02/2015 – Present

• Supervise and mentor a team of patient care technicians, promoting best practices and high-quality care.

• Lead daily huddles and delegate patient assignments to ensure efficient workflow.

• Train new staff on dialysis procedures, infection control protocols, and safety standards.

• Provide direct patient care including vital signs monitoring, catheter care, and medication assistance.

• Maintain compliance with state and federal regulations in patient documentation.

• Act as liaison between nursing staff, physicians, and patients to address care needs and resolve concerns.

• Educate patients and their families on dialysis treatment, self-care, and post-care procedures.

Time Warner Cable – Technical Support Representative

Irving, TX 01/2010 – 02/2015

• Delivered first-tier technical support and troubleshooting for internet and cable services.

• Provided calm, professional assistance in high-stress customer service scenarios.

• Resolved billing and technical issues, ensuring customer satisfaction and retention.

Neiman Marcus – Customer Service Representative

Irving, TX 12/2008 – 01/2010

• Delivered luxury customer service with professionalism and attention to detail.

• Supported sales team with customer orders, returns, and issue resolution.

Portamedic – Scheduler

Dallas, TX 06/2005 – 10/2008

• Scheduled appointments for medical evaluations, maintaining up-to-date records.

• Coordinated between clients and technicians to ensure timely service.

• Tracked daily activities, maintained calendars, and generated scheduling reports.

Certifications

• Certified Clinical Hemodialysis Technician (CCHT)

• Current BLS Certification

Education

High School Diploma – Justin F. Kimball High School

Dallas, TX 05/2003

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