General Manager Customer Service

973-***-**** ***********@*****.***

CHERVONNE DAVIS

GENERAL MANAGER

PROFESSIONAL SUMMARY

Experienced and dependable General Manager with a strong background in scheduling, dispatching, and transit operations. With over 8 years of experience in transportation management. With a proven track record of leading teams, streamlining operations, and delivering exceptional service. Proficient in payroll management, staff coordination, and customer service. Adept with tools such as Trapeze, Microsoft Word, and Excel.

EXPERIENCE

General Manager • Lead Shift Supervisor • Scheduler • Dispatcher

Transdev, Maplewood, NJ

April 2017 – March 2025

Managed day-to-day transit operations, including scheduling and dispatching drivers for optimal route coverage.

Oversaw payroll processing and employee records with accuracy and confidentiality.

Trained and supervised a team of drivers and support staff, ensuring adherence to safety and service protocols.

Utilized Trapeze software for scheduling, route optimization, and real-time tracking.

Acted as a point of contact for customer inquiries and resolved service issues with professionalism.

KEY SKILLS

Staff Scheduling & Dispatching

Customer Service Excellence

Payroll Management

Microsoft Word & Excel

Trapeze Scheduling Software

Team Leadership & Training

Operational Coordination

Conflict Resolution

Bus Aide

Jones Transportation, Newark, NJ

October, 2004 – January 2017

Assisted children in boarding and exiting the bus safely, as well as ensuring children remain seated and adhered to safety rules.

Collaborated with bus drivers to map out efficient routes.

Maintained effective communication with bus drivers and office staff.

Acted as a liaison with school leadership and parents to address student behavior and safety.

EDUCATION

High School Diploma

Our Lady of Good Counsel, Newark, New Jersey

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