Dental Assistant
Resume:
DYAMOND WILSON
*******@******.***
Customer focused leader with a passion to deliver value and results in a customer facing organization. Experience in the dental industry leading a team to achieve efficiency and results. Identifies opportunities for improvements while taking a collaborative and solutions-oriented approach. Creates positive customer touchpoints from scheduling to checkout. Excels in fast-paced working environments.
CORE COMPETENTCIES
Leadership
High Learning Agility
Multitasking
Problem Solving
Detail-Orientated
Customer Service
Communication
Microsoft Programs
Prioritization and Organization
Results Driven
EXPERIENCE
IMPLANT DENTISTRY & PERIODONTICS
2023 – CURRENT
SURGICAL DENTAL ASSISTANT
Help and support periodontists with medical procedures in the oral cavity and provide high valued customer service.
Assist with; surgeries, asses tray set ups for each procedure.
Evaluate and update patient charts before appointments.
Manage lab cases, and take impressions.
Maintain a sterile office and sterilization.
Prioritize patient care and education to patients.
COOL CREEK DENTISTRY
2021 – 2023
OFFICE MANAGER
Lead and motivate a team of dental professionals to create an efficient practice ensuring the dentists and staff work harmoniously together to create positive patient experiences.
Responsible for patient and employee relations
Identified processes to ensure smooth day to day operations
Provide staff development, support and training as needed
Managed patient financial accounts and insurance claims to ensure timely collection.
EXPERIENCE CONTINUED..
BUSINESS ASSISTANT
Responsible for managing all front office duties to create patient and staff satisfaction including:
Answering phone calls, emails and assisting patients with insurance and scheduling needs
Present treatment plans and payment options to patients to educate on recommended dental services
Assist patients with completion of office forms and conduct insurance verifications
Maintain clean and safe environment for patients and staff
ADVANTAGE DENTAL and DENTURES
2019 –2020
DENTAL ASSISTANT
Maintain a clean, organized, and sterile office while prioritizing patient care and safety.
Assist with; surgeries, restorations, dentures and asses tray setups for each procedure.
Built a patient following; frequently had patients requesting me to be their dental
assistant
Evaluated and updated patient charts before appointments
EDUCATION
HIGH SCHOOL DIPLOMA, EXCEL CENTER
MARCH 2018
3.8 GPA, Honors of Mathematics
ROSS MEDICAL AND EDUCATION CENTER
SEPTEMBER 2019: CERTIFICATE FOR DENTAL ASSISTING
3.6 GPA, Passed DANB for Radiology and Infection Control
IVY TECH COMMUNITY COLLEGE
ASSOCIATES BUSINESS ADMINISTRATION, INDIANAPOLIS
Fall 2022- Current
Transfer for Bachelors
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