Client Success Business Operations

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S K I L L S C O R E C O MPETENCIES

• DEIA Program Development &

Leadership

• Strategic Workforce Development

• Organizational Culture & Change

Management

• Cross-Functional Program

Management

• Employee Experience &

Engagement

• Leadership & Talent Development

• Diversity Recruiting & Inclusive

Hiring

• Data-Driven Performance Metrics

• Stakeholder Engagement &

Communication

• Business Operations

Optimization.

EON Capital Partners

VP, Growth and Client Success April 2025 – July 2025

• Directed the end-to-end revenue growth strategy across multiple sales funnels including enterprise, mid-market, and small business clients.

• Established the Customer Success function from the ground up, including developing processes, defining KPIs, and initiating onboarding for new hires.

• Oversaw full alignment of Sales and Marketing functions to support 6- and 12-month revenue milestones, leveraging integrated go-to-market strategies.

• Designed and monitored dashboards to track KPIs such as revenue growth, lead quality, conversion rates, campaign ROI, and customer satisfaction.

• Reduced operational bottlenecks across teams by introducing streamlined workflows and communication protocols.

Intel Corporation

DEI Business Program Manager, Dec,2021 – Nov,2024

• Designed and executed enterprise-wide inclusive talent initiatives that increased employee engagement and retention by 45%.

• Spearheaded the creation of a 200+ participant mentorship program to foster career development and succession planning across diverse employee segments.

• Chaired the Intel Labs Strategic Initiatives Council, setting goals, tracking KPIs, and aligning department-wide DEI efforts with Intel’s global strategy.

• Managed the Intel Labs’ special programs budget to ensure high-impact allocation of resources for strategic DEIA initiative.

Impact-driven executive with 15+ years of cross-sector experience leading business operations, DEIA initiatives, and program management within global organizations including Intel, Management Leadership for Tomorrow (MLT), and 2U. Proven ability to design and scale inclusive talent strategies, employee experience programs, and operational systems that foster belonging, engagement, and equitable advancement. Adept in managing cross-functional teams, change initiatives, and stakeholder communications to drive measurable outcomes in workforce development, recruitment, and organizational culture. Seeking to lead high-impact initiatives at mission-driven organizations committed to people-first innovation and inclusive leadership development.

P R O F I L E S UMMARY

P R O F E S S I O N A L E X P E R I E N C E

DEIA Strategy & Talent Development

Led the design and execution of inclusive programs and mentorship initiatives that increased workforce diversity and supported equitable career progression.

Cross-Functional Program & Change Management

Managed large-scale programs and organizational change efforts across HR, admissions, and operations to improve efficiency and align with strategic goals.

Revenue Growth & Client Success Leadership

Developed integrated growth strategies and client success systems that enhanced cross-team collaboration, boosted ROI, and supported long-term business scalability. L A R A B A B A R I N S A

716-***-**** *************@*****.***

Ed.D., Organizational Change &

Leadership

University of Southern California

BA. Social Science Interdisciplinary

(Urban & Public Policy)

SUNY Buffalo9

M.A., Organizational

Communications (Public Affairs)

Bowie State University

CERTIFICATION

Diversity & Inclusion Certificate

Cornell University.

WSET Level 1 & 2 Awards in

Wines Wine & Spirit Education

Trust

Licensed Bartender / Mixologist

National Alcohol Management

Waldorf, MD

L I C E N C E S & C E R T I F I C A T I O N S

Management Leadership for Tomorrow (MLT)

Associate Director, Admissions & Recruitment July 2019 – Nov 2021

• Spearheaded national DEI recruitment campaigns to grow MLT's MBA Prep and Professional Development Programs, resulting in a 56% increase in underrepresented minority (URM) applicants and significantly advancing the organization’s mission of expanding access to top-tier leadership pipelines.

• Orchestrated the recruitment and onboarding of a record-breaking 346 fellows during the peak of the COVID-19 pandemic, surpassing the organization's historical recruitment benchmarks and delivering high-quality cohorts across multiple programs.

• Built and maintained high-impact relationships with business schools, Fortune 500 companies, and nonprofit leaders to strengthen referral networks, cultivate brand loyalty, and expand MLT’s visibility among top talent and institutional partners.

• Drafted and negotiated three strategic partnership agreements with external organizations, unlocking new business opportunities and bolstering the reach and scale of recruitment initiatives.

• Designed and launched inclusive recruiting campaigns, combining in-person events, virtual engagement strategies, social media promotion, and email marketing to expand applicant reach across demographics and geographies.

• Developed and maintained robust data systems to manage admissions processes, tracking metrics and analyzing trends using Salesforce and Excel to inform data-driven decision-making.

• Conducted in-depth performance evaluations of recruitment channels, optimizing resource allocation and improving conversion rates through continuous analysis and strategic iteration. 2U, Inc U.S. & International Nuclear Sites

Admissions Director/ Manager June 2011 – July 2019

• Oversaw full-cycle admissions operations for multiple top-tier online graduate programs in partnership with prestigious U.S. universities, including MPA@UNC and MBA@UNC, managing recruitment, enrollment, and pipeline development.

• Led and scaled diverse teams of Admissions Counselors, mentoring staff through training and coaching initiatives that advanced inclusive recruitment strategies and promoted team leadership from within.

• Designed, developed, and implemented comprehensive training programs and standard operating procedures, contributing to an 85% increase in student and stakeholder diversity across partner programs.

• Collaborated cross-functionally with marketing, product, technology, and university relations teams to streamline admissions workflows, enhance applicant experience, and align departmental outcomes with institutional enrollment goals.

• Executed high-impact outreach strategies to improve pipeline performance, increase enrollment conversions, and support university partners in achieving their diversity and inclusion targets.

• Directed change management projects aimed at refining performance evaluation, streamlining communications, and aligning internal operations with business objectives.

• Administered department budgets, hiring plans, and marketing strategies, ensuring efficient and scalable admissions processes across domestic and international sites.

• Established and maintained effective SOPs and program policies, driving consistency and compliance across geographically dispersed program offerings.

• Led a comprehensive overhaul of financial aid and recruiting systems, modernizing application processes and significantly improving applicant conversion and compliance adherence.

• Developed and expanded student ambassador programs, empowering alumni and current students to serve as peer advocates and increase applicant engagement.

• Championed internal talent development through ongoing mentorship and the launch of a professional development program, resulting in increased team productivity and promotion readiness.. PUBLICATIONS

The Influence of Homophily on the Professional Working Relationship between Coworkers — ProQuest Communication Journal

Barriers to the Advancement of Black Women and Other URMs in Executive Leadership — ProQuest Communication Journal

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