Customer Service Property Manager
Resume:
Lisa Sanetti
Customer Service
Port Saint Lucie, FL 34983
************@*****.***
Professional Summary
Dedicated Property Management professional with 15+ years of experience managing Tax Credit, HUD, and Conventional Properties. Passionate about delivering top-notch customer service and specializing in resident retention, with a focus on fostering community engagement and utilizing strong relationship- building techniques to resolve conflicts. Proficient in property management software, Yardi/CRM, Onsite and successfully implemented marketing strategies leading to a 98% closing rate and zero delinquency at month-end.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
Styles Property Management-Port Saint Lucie, FL
June 2022 to May 2025
Property Manager
I manage a property of 284 Tax Credit, SAIL, HOME units and a team of four, Often Assisted with sister conventional property my responsibilities include:
• Providing excellent customer service to residents and prospects, always ensuring a positive and helpful interaction. My aim is to create a welcoming atmosphere and a high quality of living experience.
• Conducting regular staff meetings to address concerns, foster a positive and productive work environment, and drive the team towards achieving goals.
• Assisting with onboarding, training, and providing administrative support mentoring and training to new employees.
• Recognizing and thanking the team for their efforts in maintaining the property's appearance.
• Striving to maintain 100% occupancy and ensuring efficient unit turnovers (within three days, depending on condition).
• Promptly addressing and resolving any conflicts or concerns that arise.
• Performing weekly apartment inspections with pest control, checking appliances, and emphasizing preventative maintenance.
• Conducting weekly building inspections to protect the investment and enhance the community.
• Manage renovations small and large projects with rehab and CapX Projects.
• Implementing online and in-person marketing strategies to maintain a busy office and a 3-4 month waitlist.
• Working to minimize delinquencies and ensure timely lease recertifications (60-120 days prior to lease expiration).
• Reviewing files for accuracy at move-in to prevent future violations, screening applications, and ensuring compliance for move-in approvals.
• Managing office supplies and equipment, maintaining appropriate stock levels, and handling various other tasks.
Private Duty Caregiver House Assistant
Self/Owner Operated-West Palm Beach, FL
January 2001 to November 2024
Managed Commercial & High End Residential Cleaning and Domestic Services Care giver / companion / Personal Assistant / pet sitting Dogs, cats, birds. Set up appointments, Grocery shopping, Paid Bills, Cleaning, Laundry, balancing Check book, Doctor Visits, ran errands and much more.
Family Self-Sufficiency Coordinator
The Housing Authority of the City of Fort Pierce-Fort Pierce, FL March 2023 to March 2024
My Responsibilities of the Certified FSS Coordinator role:
• Participant Recruitment and Enrollment:** Recruit and enroll FSS participants who are in Public Housing and Section 8 programs.
• Comprehensive Case Management:** Provide comprehensive case management and supportive services to participants, including interviews and thorough needs assessments.
• Networking and Referrals:** Network with partners to identify and provide suitable referrals to job opportunities that align with each client's skills and interests.
• Case Planning and Monitoring:** Establish case plans and develop schedules for service delivery, while continuously monitoring participant progress.
• Service Identification:** Identify appropriate services for participants and establish ongoing relationships with provider agencies.
• Proactive Intervention:** Work closely with participants facing challenges in meeting program goals before considering termination, and refer them to specialized community resources as needed.
• Collaboration and Networking:** Participate in meetings with program coordinating committees and attend community activities to expand our network.
• Compliance and Counseling:** Investigate violations and counsel clients who do not comply with self- sufficiency program requirements.
• Financial Oversight:** Monitor each family’s escrow account and process disbursements for qualified participants, while tracking goals and achievements and sending monthly reminders.
• Resource Assistance:** Assist families in accessing resources needed to achieve their goals.
• Policy Implementation:** Update and implement action plans in accordance with new rules and regulations.
• Reporting:** Prepare reports and summaries of participant data.
• Clerical Support:** Perform clerical tasks such as scheduling appointments, answering phones, data entry, and routing inquiries.
• Program Promotion:** Maintain a list of individuals interested in the program.
• Application Processing:** Process applicants from the waiting list and special admissions, ensuring a 98 percent utilization rate, as directed by the Senior Program Manager. Sitter / Nanny
The Super Sitters-Vero Beach, FL
September 2021 to November 2023
Caring for children of all ages on call Child Care, Over Night Care, Date Nights. Responsibilities include:
• Setting schedules
• Assisting with potty training
• Engaging children in learning activities
• Singing, dancing, and story time
• Doing crafts
• Preparing the children for the week
• Cooking breakfast, lunch, and dinner
CSR - Customer Service Representative
Armellino Agency-Stuart, FL
November 2021 to March 2022
Insurance Agency
My responsibilities encompassed;
• Managing a substantial volume of Incoming calls across multiple lines,
• Processing Endorsements,
• Receiving/Processing Payments.
Property Manager
Cambridge Management-Fort Pierce, FL
December 2015 to April 2020
My responsibilities, accomplishments, and skills:
• Responsibilities**
• Manage 2 HUD Properties with a staff of 5
• Maintain 100% occupancy
• Minimize delinquent rent
• Keep renewals up to date
• Collaborate closely with compliance to ensure accurate files
• Post rent payments
• Conduct weekly apartment inspections
• Accomplishments**
• Make a positive impact in the community
• Organize job fairs and weekly tutoring for children
• Skills Used**
• Bookkeeping
• Travel
• Sales
• Adobe (Word, Excel, Outlook, Onesite)
• Yardi
• Construction remodeling
• Customer service
I prioritize resident satisfaction and ensure the property remains clean by effectively managing my staff. I lead with a positive attitude and guidance, fostering a strong team environment. PSR Patient Service Representative
NCH Physicians Group-Naples, FL
December 2013 to September 2015
• Front Desk and as an Assistant
• proficient in EMR systems
• (E-Clinical Works).
• Managed appointment
• Scheduling
• medical records.
• Front and back office tasks, including rooming patients and taking vitals.
• Performed EKGs and urinalysis, and conducted Influenza A & B tests.
• Assisted with PAP, IFOB, and DME procedures.
• Set up Patient’s with Referral to Short and Long Term Care, Assisted with Home Heath Care Agencies.
• Managed front desk duties, including answering phones, patient check-in/out, and post-procedure follow-up calls.
• Collaborated with rehousing specialists, referring patients to assisted living sales agents.
• Managed daily office operations, including opening/closing, credit card/cash payment processing, and bank deposits.
• Scheduled and confirmed appointments and coordinated referrals.
*Accomplishments*
Gained substantial knowledge and experience as a medical assistant. Developed a deep compassion for each patient’s needs some struggle with addiction other face terminal illness, while providing high-quality care to each and every patient.
• Compassion
• Understanding
• Resources
• Multi-tasking
• Team player
• Excellent customer service
• EMR systems
• E-Clinical Works
• PowerChart, Centricity
Assistant Manager
Heron Park Apartments-Naples, FL
January 2013 to December 2013
My key responsibilities and accomplishments:
• Assisted with the rental and maintenance of 290 Tax Credit apartments.
• Managed leasing activities.
• Delivered resident services in compliance with LURA (Low-Income Housing Tax Credit).
• Created and launched effective marketing initiatives that boosted occupancy rates.
• Designed and managed monthly rental programs that improved on-time payments and increased cash flow.
• Supported marketing efforts, file audits, budget management, and accounts payable/receivable processes.
• Ensured all lease renewals were initiated at least 60 days in advance.
• Proficient in using Onesite Yardi software.
• Informed prospective tenants about current rental promotions.
• Managed daily bank deposits.
Leasing Manager
Summer Lakes Apartment-Naples, FL
July 2010 to August 2012
• My key responsibilities and accomplishments:
• Oversaw the rental and maintenance of 416 Tax Credit apartments.
• Managed leasing activities.
• Delivered resident services in compliance with LURA (Low-Income Housing Tax Credit).
• Created and launched effective marketing initiatives that boosted occupancy rates.
• Designed and managed monthly rental programs that improved on-time payments and increased cash flow.
• Supported marketing efforts, file audits, budget management, and accounts payable/receivable processes.
• Ensured all lease renewals were initiated at least 60 days in advance.
• Proficient in using Onesite Yardi software.
• Informed prospective tenants about current rental promotions.
• Managed daily bank deposits.
Account Manager
Axiant/Mann Bracken LLC-Atlanta, GA
April 2007 to December 2009
• Maintained an up-to-date collection effort in order to meet goals
• Responsible for collection on past due account due for suite or arbitration
• Responsible for explaining arbitration and legal process to all account holders
• Assist Clients to resolve their accounts voluntary to avoid court appearance
• Receive and process incoming clients payments
• Successfully negotiated payment terms with clients via telephone
• Ensure compliance with federal laws and company guidelines in order to minimize losses and legal concerns
• Responsible for filing client document and important correspondence
• Collected on 95% of past due accounts per week
• Build trust and credibility by understanding customer/client needs, acting with integrity, and following through on commitments
• on 95% of past due accounts per week
• Build trust and credibility by understanding customer/client needs, acting with integrity, and following through on commitments
Industry Collector
CompuCredit-Atlanta, GA
January 2006 to May 2008
• Responsible for managing high risk accounts in a fast paced environment
• Maintained an up-to-date collection effort in order to meet company aging goals
• Responsible for reconciling credit card account discrepancies
• Research and skip trace customer account to resolve inaccuracies
• Successfully negotiated payment terms on past due account
• Maintained an up-to-date collection effort in order to meet corporate aging goals
• Ability to solve problems efficiently, and communicate effectively with team and team leaders Property Manager
Spinnaker Landing-Riviera Beach, FL
May 2005 to December 2005
• Responsible for Rental and maintenance of 123 Tax Credit apartments
• Leasing
• Provide resident services per LURA
• Developed and implemented successful marketing programs which resulted in increased occupancy
• Developed and executed innovative monthly rental programs to ensure timely payments, to increase cash flow.
• Assisted with marketing, auditing files, budget control and account payable and receivables.
• Make sure renewals are done with minimum 60 days.
• Knowledge of Yardi
• Responsible for informing potential clients of rental promotion
• Bank deposits done daily.
Assistant Property Manager
Saddles Brook Apartment-West Palm Beach, FL
April 2001 to May 2005
• Responsible for rental and maintenance of 192 Tax Credit apartments
• Leasing
• Provide resident services per LURA
• Knowledge of Yardi
• Assisted with payroll, company budget control and personnel daily job function
• Responsible for inventory of company equipment, process and audit files
• Address residents concerns and complaint
• Provide rental service to prospects and potential clients via telephone Education
High school diploma
Gold Coast Professionals Schools-Boca Raton, FL
May 2025 to May 2025
CAM
Certificate of Completion 16-hr Pre-Licensing Course Certificate in Medical Assisting
Lincoln College of Technology-Marietta, GA
June 2006 to November 2007
Diploma
Cornerstone Christian School-Townsend, GA
April 2001 to December 2001
Skills
• Journal Entries
• Microsoft Dynamics GP
• Balance sheet reconciliation
• Yardi software
• Escrow
• Purchasing
• Teaching
• Leadership
• Administrative Experience
• QuickBooks
• Clerical experience
• Telemarketing
• Account reconciliation
• Google Suite
• Microsoft Excel
• Word
• Medical coding
• Microsoft Outlook
• General Ledger Accounting
• Data Collection
• Medical records
• Accounting software
• Accounts Receivable
• Negotiation
• Front Desk
• Team management
• Event Planning
• EMR Systems
• Bank Reconciliation
• Financial services
• General Ledger Reconciliation
• Property Management
• Pricing
• Public relations
• Office Management
• Budgeting
• Sales Experience
• Financial auditing
• Medical terminology
• Accounts receivable
• Time Management
• Microsoft Word
• Supervising experience
• Fair Housing regulations
• GAAP
• Remodeling
• Front desk
• Real Estate
• Payroll
• accounting
• Profit & loss
• LIHTC
• Direct sales
• Account Reconciliation
• Organizational skills
• Pest Control
• Medical Terminology
• Computer networking
• ICD-9
• Cash handling
• Construction
• Retail sales
• Customer relationship management
• Multi-line Phone Systems
• Driving
• Bookkeeping
• Social media management
• Management
• Property leasing
• Yardi
• Office management
• Tax Experience
• Marketing
• Data Entry
• Case management
• Revenue cycle management
• HIPAA
• eClinicalWorks
• Communication skills
• Hotel Experience
• Customer service
• Insurance Verification
• Personal assistant experience
• Pet care
• Sage
• Tax experience
• Windows
• EMR systems
• Excel
• Restaurant experience
• Fair Housing Regulations
• Office Experience
• EHR systems
• Grocery store
• Section 8
• Office Manager Experience
• Medical Billing
• credit
• Time management
• Cash register
• General ledger reconciliation
• Profit & Loss
• Computer Literacy
• General ledger accounting
• Customer Service
• Human resources
• Financial Report Writing
• Analysis skills
• Management Experience
• Microsoft Office
• Hospitality
• Conflict management
• Auditing
• Accounts payable
• Sales
• Data collection
• Events management
• Documentation review
• Financial acumen
• Information security
• Onesite
• Medical Coding
• Property management
• Typing
• Accounting
• Basic math
• Guest services
• Medical Office Experience
• Personal Assistant Experience
• Supervising Experience
Certifications and Licenses
FSS Coordinator
September 2023 to Present
Family Self Sufficiency Coordinator
Driver's License
Fair Housing
April 2024 to April 2025
Contact this candidate