Customer Service Front Desk

KUNDISO NATASHA BOSHA

+263********* ************@*****.*** Harare Zimbabwe

PROFESSIONAL SUMMARY

Motivated and adaptable Bachelor’s in social work graduate with hands-on experience in diverse contract roles across banking and retail sectors, demonstrating strong problem-solving skills, customer service excellence, and the ability to thrive in dynamic, fast-paced environments. Proven ability to balance academic commitments while gaining valuable industry experience and contributing to team success.

EXPERIENCE

Bank Teller Current

Stanbic Bank Zimbabwe

Process daily cash transactions for customers, ensuring accuracy and adherence to bank policies and procedures

Ensuring compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations in all transactions.

Conducting account inquiries, deposits, withdrawals, and transfers while maintaining confidentiality and security of customer information.

Promoting and advising of bank products and services to customers, contributing to branch sales goals.

Retail Banker 01.03.23 – 01.07.24

Nedbank, Zimbabwe

●Assisted customers with opening and managing bank accounts, compliancy in documentation and compliance with banking regulations, resulting in high customer satisfaction and retention

●Calculated and reconciled suspense accounts and loan entries by reviewing transaction records and identifying discrepancies, ensuring accurate financial reporting.

●Processed customer transactions, including deposits, withdrawals, and transfers, maintaining a high level of accuracy and adhering to bank procedures, improving operational efficiency .

Research Enumerator (part time) 01.01.22 - 01.12.24

Consumer Feedback Consultancy Zimbabwe

●Conducted surveys and interviews with consumers to gather feedback on products and services, providing valuable insights for market analysis.

●Engaged with participants to clarify survey questions and ensure accurate responses, improving data quality and reliability.

Salesperson 01.03.21- 01.05.21

BeForward Zimbabwe

●Assisted customers with vehicle selection, explaining features, benefits, and options.

●Addressed customer concerns and resolved any issues related to vehicle purchases.

●Processed vehicle transactions and ensured compliance with company policies and regulations.

●Kept accurate records of sales activities, customer interactions, and transactions.

SKILLS

Customer service, sales expertise, Financial Management and Administration, Marketing and Lead Generation, Team Collaboration and Leadership

EDUCATION

Bachelor of Science in Social Work November 2024

Zimbabwe Ezekiel Guti University

CERTIFICATIONS

●Nurse Aide – 2023

●Banking Internship- 2023

Award in Banking Internship Completion December 2023

Volunteer in NBSZ January 2018 till date

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