Customer Service Administrative Support

MEGAN BYARD

**** ******** **** *** ** Indianapolis, IN 46250 317-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with extensive experience in customer service, childcare, and administrative support. Proven ability to manage multiple tasks efficiently, provide exceptional care, and maintain organized work environments. Committed to continuous professional development and fostering positive client and team relationships.

PROFESSIONAL EXPERIENCE

Sullivan Preschool – Childcare Provider - Sullivan, IL Sep 2024 - Present

•Provide structured care for infants aged 3 weeks to 15 months.

•Pursue continuing education through the Gateways to Opportunity program, working towards the Certified Childcare Professional (CCP) credential.

•Decorate rooms and doors to inspire growth and celebrate holidays.

•Review and approve lesson plans for the infant room.

•Manage diaper changes and feeding schedules for up to eight infants.

•Serve pre-made meals to infants.

•Engage infants with songs, reading sessions, and structured playtime tailored to individual needs.

•Introduce infants to tummy time and encourage developmental milestones such as crawling, walking, and talking.

•Completed CPR certification to ensure the safety and well-being of all children.

Herff Jones – Eton 1 Company Float – Arcola, IL Nov 2023 – Aug 2024

•Assembled gowns by setting sleeves and attaching yokes.

•Customized and altered gown orders to meet specific requirements.

•Selected and processed warehouse orders.

•Entered orders into the office system accurately and efficiently.

Consociate Health – Pre-Tax Benefits Service Specialist - Decatur, IL Mar 2023 – Jun 2023

Temporary position

•Responded to telephone and email inquiries from members and employers regarding claim status, benefits, eligible expenses, and debit card status.

•Maintained knowledge of all pre-tax benefit plans administered by Consociate and IRS guidelines.

•Assisted with reviewing, auditing, and processing claims and documentation.

Tri County Welding – Customer Service & Accounts Receivable – Arthur, IL Nov 2022 – Feb 2023

Temporary position

•Managed multiple phone lines, processed payments, and scheduled appointments.

•Handled accounts receivable using QuickBooks to invoice customers for vans, trailers, and tanks.

•Assisted customers with steel orders and managed weekly business transaction reports.

•Ordered office supplies through Staples and Amazon.

Herff Jones – Customer Service Support – Arcola, IL Mar 2019 – Nov 2022

•Provided high-standard customer service by addressing inquiries and resolving issues.

•Audited customer account information and developed solutions using Excel spreadsheets.

•Assisted customers with package tracking and managed a high volume of phone calls daily.

•Maintained updated knowledge of cap and gown coding requirements.

•Processed orders through Oracle and approved websites for apparel customer ordering.

Eye Spectrum – Optical Technician – Memphis, TN May2018 – Mar 2019

•Assisted with visual field testing, ocular photography, optical coherence tomography, and preexam data collection.

•Supported optometrists with vision screenings and exams by preparing rooms with medical instruments.

•Discussed visual impairments and corrective lens prescriptions with patients to select appropriate equipment.

•Planned weekly schedules for visual therapy patients, including activities and progress evaluations.

Ossip Optometry(CBO) – Central Services Rep – Indianapolis, IN Feb 2017 – May 2018

•Fielded and triaged patient calls for 58 eye care locations, including for CEOs, directors, and HR representatives.

•Verified patient insurance eligibility and coordinated with insurance providers.

•Completed data entry tasks, including setting up patient accounts and scheduling exams.

Castleton Eyecare(OSSIP) – Patient Services Rep – Indianapolis, IN Jun 2012 – Feb 2017

•Trained new staff on procedures and product knowledge.

•Balanced and reconciled cash drawers daily to maintain financial accuracy.

•Coordinated insurance authorizations, collected co-payments, and resolved discrepancies.

•Scheduled patient appointments, optimizing productivity.

SKILLS

•Proficient in Microsoft Excel, QuickBooks, and Oracle systems.

•Strong verbal and written communication abilities.

•Excellent organizational and multitasking skills.

•Ability to maintain composure and professionalism in high-pressure situations.

•Certified in CPR and committed to ongoing professional development.

REFERENCES

Available Upon Request

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