Administrative Assistant Office

AUDREY AKUAMOAH KWAKYE

Email: ****************@*****.*** Contact: +233*********/ +233*********

Address: Airport Estate, AK-260-1922, GHANA

Professional Summary

Over four years experience in clerical services, providing administrative and office support for organisational success and customer relations. Result oriented and to improve in area of profession. A valuable resource to an organisation with strong attention to detail. Dedicated in team work and with a learned ethic of maintaining confidentiality

Experience

June 2023 to Present: Global Sky Limited, Kumasi

Position: Administrative Assistant

General Office Responsibilities

Profiling and updating security guards details on company’s database

A point of contact among clients, management, security personnels and other external bodies

Maintain and organize files, records and data

Attend to client and staff complaints, follow up to ensure resolution

Prepare daily, weekly, monthly, quarterly and annual report on work activities.

Administrative and clerical work; prepare memos, letters, proposals, scanning and photocopying

Processing and directing mails and incoming packages and deliveries

Generate customer reports every month and submit to Management

Provide prospects with accurate information about product services November 2021 to April 2022: King Tom Multimedia, Kumasi Position: Administrative Officer

General Office Responsibilities

Running official errands for the Company, purchasing and maintaining office supplies

Attending to C.E.Os. visitors

Calling for staff meetings and management meetings, writing and typing of meeting minutes

Typing of memos, letters and contracts

Organize and maintain the office filing system

Preparing company’s financial statements on excel, including; income, arrears, commission and monthly expenses

Personal banking for C.E.O

June 2021 to October 2021: Unique Flavors and Fragrances Limited, Kumasi Position: Customer Service Supervisor and Personal Assistant to Sales Director General Office Responsibilities

Handle customer enquiries through phone calls, chats and emails

Administrative duties; answering phone calls, typing, maintaining files, issuing receipts

Execute sales through Point Of Sales software

Payment of daily sales into company bank account

Provide customers and individuals with product information

Typing and mailing of daily sales report to Management

Monitoring, maintaining and attending to office supplies

Scheduling of interviews

September 2018 to August 2019: National Service Personnel, Metro Mass Transit Limited, Kumasi

Position: Administrative Assistant and Customer Relations Officer General Office and Field responsibilities

Administrative duties; maintaining files and folders, running errands to the supply store, printing and answering phone calls

Supervising sales persons, conductors and conductress as well as passengers

Customer relations; attending to customers and individuals on service related issues and complaints

Bus hiring and entry of daily information into a management software

Relay of information to customers, staff and salespersons through broadcast

Assist in cash payments on bus hiring at the Cash Payment Office Skills

Strong interpersonal communication

Computer literacy; proficient in Microsoft Office Suite (Word, Excel, Power Point)

Time management and organizational skills

Staff training and supervision

Multitasking

Accurate record keeping

Conflict resolution and problem solving

Education

2018: BA. Social And Development Administration

University for Development Studies, Wa Campus – Tamale

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