Community Development Customer Service

EMMANUEL DAWSON

Accra, Ghana + *** Tel: 233*********/+233*********

Email: ****************@*****.*** Nationality: Ghanaian PROFESSIONAL SUMMARY

Dedicated professional with a Master of Arts in International Development and a Bachelor of Arts in Development Studies (Rural and Community Development). Experienced in business administration and related fields, with a strong foundation in development theory and practice. Passionate about driving positive change and fostering sustainable development initiatives. Proficient in applying analytical skills and strategic thinking to address complex challenges in diverse settings. Ready to leverage experience to promote organisational goal. SKILLS/COMPETENCIES

• Effective communication

• Classroom management

• Critical thinking

• Decision Making

• Multitasking and prioritization

• Excellent Customer service

• Computer Skills

EDUCATIONAL BACKGROUND/CERTIFICATES

Presbyterian University, Ghana 05/2022 – 08/2023

Master of Arts, International Development

• Microsoft Office Google (Word, Excel,

Powerpoint)

• Google (Docs, Sheets, Slides)

• Time management and organization

• Proficiency in Microsoft Office

• Attention to detail

• Problem-solving

Presbyterian University of Ghana, 09/2017 – 05/2021 Bachelor of Arts in Development Studies (Rural and Community Development) Deyoungsters Senior High School, 09/2014 – 05/2017 West African Senior High School Certificate

WORK EXPERIENCE

Trainee Stanbic Bank, Ridge-Ghana 10/2024 – 02/2025

• Assisted with entering customer information, transaction details, and other relevant data into the bank’s computer system.

• Assisted in processing transactions, such as deposits from mobile tellers, coordinated other bank transactions between the bank, BOG and other bank branches, handling withdrawals, and transfers. Business Administrator Coastline Spirits, Ghana, 02/2022 – 05/2022

• Responded to informational inquiry emails promptly, averaging 20 inquiries per day.

• Collated lists of potential clients within the UK, compiling data on approximately 100 potential clients monthly.

• Scheduled meetings with stakeholders and clients, managing an average of 5 meetings per week.

• Researched and discovered new business prospects to stock Aphro Spirits, identifying and contacting an average of 50 prospects per month.

• Liaised between Aphro Spirit’s marketing team and Coastline Spirits, ensuring seamless communication and coordination of marketing efforts.

• Provided polite and professional communication via phone and email, handling an average of 30 communications daily.

• Managed inventory records, tracking stock levels and ensuring timely replenishment of Aphro Spirit products.

• Prepared reports on sales performance and market trends, providing valuable insights for strategic decision-making.

(National Service Personnel) District Assemblies Common Fund, 092021 - 08/2022

• Performed clerical receptionist duties including filing, photocopying, and note-taking, handling an average of 50 documents per day.

• Screened incoming phone calls, directing inquiries to the appropriate departments or personnel, and managing an average of 30 calls daily.

• Greeted and welcomed guests upon their arrival at the office, providing a hospitable and professional environment.

• Directed visitors to the appropriate personnel and offices, facilitating smooth navigation within the premises.

• Received, sorted, and distributed daily mail and deliveries, ensuring timely processing and distribution to relevant recipients.

ACHIEVEMENTS

• Recognized as the “Most Dedicated Student of the Year” at Presbyterian University, Ghana, by the Students Representative Council.

• Demonstrated outstanding dedication to academic pursuits and extracurricular activities, earning the admiration and respect of peers and faculty members alike.

• Implemented innovative teaching techniques that resulted in a 15% improvement in student engagement and participation.

• Successfully streamlined administrative processes, resulting in a 20% increase in efficiency within the administrative department.

• Developed and implemented a client management system that improved communication and client satisfaction by 25%.

LEADERSHIP EXPERIENCE

• Public Relations Officer at Presbyterian University, Ghana

• PRO at Rural and Community Development Association (RACDA) academic year 2019 - 2020 and 2020

- 2021

• Technical Director at Presbyterian University, Ghana Chaplaincy, year 2020-2021 LANGUAGES

• English, Ga, French, Twi

REFERENCES

1. Miss Priscilla Cronje

Chief Executive Officer (CEO)

Coastline Spirits

Tel: +233(0)594850028

2. Dr. Emmanuel Angmor

Former Head of Department (HOD)

Rural and Community Development

Presbyterian University, Ghana

Tel: +233(0)243185320

3. Mrs. Mary Owodo

Stanbic Bank, Ridge Accra

Tel: +233(0)208122810

Contact this candidate