Team Leader Sales Rep
Resume:
Shivraj Dhoopraj Profile
Results-driven business owner and team leader with extensive experience in WiFi solutions and sales strategy development.
Knownfor fostering strong client partnerships and delivering tailored services that enhance customer satisfaction and retention.
Skilled in operational oversight, training, and performance evaluation to boost team effectiveness and achieve sustainable growth in competitive markets. Education
Personal details
Shivraj Dhoopraj
****.********@*****.***
lot 1208Venus rd, marburg, Port
Shepstone
4240 Port Shepstone
B 21January 1988
code 08
Q3 Male
Skills
Maximizing Sales
Minimizing Expenses
Motivation of Others
Planning
Sales Strategies
Problem Solving
Customer Service
matric 2005
Marburg Secondary
Employment
Owner Aug 2024- Present
Shivz Wifi Solutions
• Founded and managed a Wifi solutions business, providing reliable internet connectivity to residential clients
• Developed and maintained strong client relationships to ensure customer satisfaction and repeat business.
• Oversaw instalation, maintenance, and troubleshooting of Wifi networks to deliver seamless internet access.
Team Leader, Sales Rep Oct 2022- Aug 2024
Voxtelecom
• Optimized sales processes by minimizingexpenses while maximizing sales revenue across all channels.
• Developed and implemented effective sales strategies tailored to diverse Customer needs, resulting in increased customer retention.
• Coordinated with multiple fibre network operators to streamline communication and enhance service offerings.
• Implemented a structured performance evaluation system to identify individual team member strengths and areas for improvement, leading to personalized development plans.
• Directed daily operations to ensure alignment with business goals and customer satisfaction.
• Analyzed team performance metrics to implement targeted improvements and maximize productivity.
Consistently achieved Sales Target which led to promotion to Sales Team Leader
• Achieved 3rd highest sales in the country during a specified promotion Customer Retention
High Level of Communication
Attention to Detail
Trouble Shoot
Marketing
Reference: Morgan Balakrishna> Branch Manager - +27-81-353**** Freelance Sales rep Nov 2021- Sep 2022
•Negotiated Ayoba Bonds pricing and contract terms with clients to maximize profitability while ensuring customer satisfaction.
• ldentified and pursued new business opportunities within the alcohol sales sector to expand client base and increase revenue streams. Team Player
Resilience
Languages
English
Afrikaans
Zulu
• Leveraged in-depth productknowledge to educate clients and provide tailored alcohol portfolio recommendations to meet diverse customer preferences. Sales Rep (Alcohol),Team Leader Jan 2020- Oct 2021 Main .Negotiated Market Traders pricing and promotionaldealswith clients to maximize revenue and market share for the company.
• Monitored market trends and competitor activities to identify opportunities and threats, adjusting sales strategies accordingly.
Conducted product presentations and tastings to educate customers on new alcoholic beverage offerings and drive sales.
• Built and implemented targeted sales campaigns that increased alcohol productvisibility in new and existing retail locations.
• Led and motivated a sales team to exceed alcohol sales targets, in a specific area
• Consistently achieved Sales Target & adhered to Business Requirements which led to promotion to Sales Team Leader
Reference :Gary James > Area Manager - +276****-**** Owner
Shiv'z Car Sales
Self Employed
Buying & selling of cars
Mar 2019- Present
FIELD MARKETING EXECUTIVE 2010- 2019
THE CREATIVE COUNSEL
• Based on the VODACOM account
• Developed and executed targeted field marketing campaigns to increase brand awareness and customer engagement in Port Shepstone and surroundingareas.
• Monitored and reported on campaign performance metrics to optimize marketing efforts and achieve sales targets for the Vodacom account.
•Analyzed sales and customer feedback data to tailor marketing approaches, resulting in improved campaign effectiveness and higher R l.
• Designed and conducted training programs to improve team skills in customer engagement and technical product knowledge.
Utilized data-driven insights and community feedback to continuously refine field marketing strategies, b0osting customer acquisition and retention rates in the Port Shepstone region.
Reference: Lorentha Govender > Regional Trainer - +278******** Department Manager, Till Controller,Cashier 2005- 2010 The HUB Shelly Beach
• Managed daily operations of the department, ensuring efficient workflow and adherence to company policies.
• Handled customer inquiries and complaintspromptlyto maintain high satisfaction levels and positive store reputation.
• Oversaw cash handling procedures,including t i l l reconciliation and discrepancy resolution, maintaining financial accuracy.
•Achieved Sales Target & maintained company merchandising standards which lead to promotion to Department Manager
Reference: Rowena Narinsamy > Admin Manager +27-76-117-****
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