Customer Service Operational Excellence

Muhammad Tahir

****.*******@*****.***

Sargodha, Pakistan

PROFESSIONAL SUMMARY

A dedicated and adaptable professional with a strong background in sales, logistics, and inventory handling. Demonstrated ability to thrive in fast-paced environments, meet performance targets, and work collaboratively with teams to ensure operational excellence. Known for a hands-on approach, consistent attention to detail, and a commitment to delivering quality customer service. Adept at managing product movement from warehouse to customer, with solid communication skills and a problem-solving mindset. Eager to contribute to innovative organizations by leveraging a well-rounded set of technical and interpersonal abilities.

WORK EXPERIENCE

Sales Representative Oct 2023 - Jun 2025 Urban Mart Solutions • Faisalabad, Pakistan

• Engaged customers with a friendly and knowledgeable approach, driving customer satisfaction and repeat business.

• Promoted seasonal product ranges through active demonstrations and personal recommendations to increase basket size.

• Met daily sales targets by aligning client needs with appropriate products and services.

• Handled customer concerns with professionalism, ensuring quick resolution and brand loyalty.

• Coordinated with merchandising teams to ensure proper product display and stock availability.

• Prepared daily sales reports and updated CRM systems for management tracking.

• Attended product knowledge workshops to stay informed on inventory features and pricing.

• Provided multilingual support to accommodate diverse customers from surrounding areas.

• Created personalized shopping experiences through attentive service and follow-ups. Warehouse Person Mar 2021 - Sep 2023

PakLink Logistics Hub • Lahore, Pakistan

• Received incoming shipments, verified documentation, and inspected product integrity before storage.

• Maintained warehouse organization using first-in-first-out techniques for perishable and dated goods.

• Operated pallet jacks and hand tools safely while adhering to internal safety guidelines.

• Collaborated with the dispatch team to ensure timely outgoing shipment coordination.

• Labelled, categorized, and updated inventory logs using digital warehouse management systems.

• Trained new hires in basic warehouse operations, including safe lifting and packaging procedures.

• Reported damages, delays, or missing stock to supervisors to streamline replenishment processes.

• Participated in regular sanitation and maintenance rounds to maintain a hygienic workspace.

• Supported emergency delivery reroutes and adapted to high-volume seasonal demands with flexibility.

Order Picker / Material Handler Jan 2017 - Sep 2020 MetroSync Distribution Centre • Sargodha, Pakistan

• Accurately picked and packed customer orders based on real-time system cues and priority tags.

• Ensured barcode scanning and labeling were accurate to avoid delivery errors.

• Loaded and arranged packages securely in delivery vehicles, ensuring weight balance and space optimization.

• Used handheld tracking devices and tablets to maintain real-time updates on task completion.

• Adhered to company protocols while handling fragile, perishable, and high-value materials.

• Coordinated with the returns department to reclassify restocked items and adjust inventory levels.

• Maintained a high-speed work rhythm while ensuring accuracy in item selection and packing.

• Supported team leads during stock reallocation and high-demand campaign periods.

• Worked collaboratively during bulk orders to divide workload and meet dispatch timelines.

• Participated in early morning and night shifts to maintain continuous operation flow. EDUCATION

High School Degree 2014 - 2016 Allama Iqbal Open University, Pakistan

SKILLS

• Proven ability to manage client relationships in retail and sales settings with professionalism and empathy.

• Excellent inventory control knowledge with practical experience in digital and manual stock systems.

• Strong communication and interpersonal skills with a customer-first approach in all interactions.

• Reliable and punctual with a consistent track record of meeting job deadlines and productivity goals.

• Physically fit and capable of performing labor-intensive roles without compromising safety.

• Skilled in interpreting order slips, barcodes, and delivery notes to streamline order picking.

• Technically proficient with mobile inventory devices, digital trackers, and warehouse databases.

• Focused on team collaboration while also being self-motivated to complete independent tasks.

• Quick to learn and adapt to new systems, tools, and workplace routines in dynamic environments.

• Committed to upholding cleanliness, safety, and organizational values at all times. VOLUNTEER WORK

Member of Shehri Uplift Network Mar 2021 - Apr 2023 Shehri Uplift Network • Lahore, Pakistan

• Assisted architects and planners in community-based design initiatives for public spaces.

• Conducted surveys among residents to understand infrastructure needs and access issues.

• Provided logistical help during urban art installations and public events.

• Acted as a liaison between local vendors and project managers during street revitalization efforts.

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