Customer Service, computer, organizational, team player
Resume:
ROBERT MCILWRATH
Fountain, CO 80817
***************@*****.***
Skills
• Teamwork
• Time management
• Computer skills
• Customer Service
• Attention to detail
• Excellent communication
• Reliability
• Organizational skills
• Problem solving skills
Skills Summary
Experienced in the window, glass, and shower door industry with a deep understanding of home construction and major commercial installations. Proficient in cutting laminated glass and performing on-site glass cutting. Strong work ethic and exceptional customer service skills applied to every project. Education
Sierra High School
High School Diploma 2000
Experience
City Glass
Shop Fabricator - Mirror and Shower doors
March 2021-Current
I was responsible for maintaining a safe work environment within the shop. Which included, but was not limited to, organizing and counting inventory, as well as preparing supplies for all work orders. I was responsible for unloading supplies from company trucks as well as glass delivery trucks. I also cut mirrors, and glazed windows as needed by the customer. I fabricated shower doors. TAK Communications
Cable Installer
January 2021-March 2021
I was responsible for installing cable and internet for Comcast/Xfinity. I would go to customers houses when they needed cable and internet and install for the customer. Milgard Windows and Doors
Service Technician II
May 2018-December 2020
I served as a highly skilled residential and commercial field technician and warranty specialist. My duties included but were not limited to performing investigations on windows and fulfilling repairs that were covered under warranty. I was responsible for replacing glass for windows and doors, skylights, broken glass panes as well as glass with seal failures. I was responsible for determining if service required should be covered under warranty, or if it may be an installation concern. I also performed duties such as replacing defective screens, locks and hardware on Milgard doors that are covered under warranty. I was responsible for ordering parts and glass for each customer as necessary. Which includes precise and accurate measurements for replacement glass. I was also responsible for transporting and safely preparing each piece of glass to ensure customer satisfaction. I was responsible for maintaining a company owned truck, including oil changes, and repairs. In addition to maintaining a company vehicle, I was held accountable for a company issued credit card that allowed for me to purchase any supplies needed to ensure adequate job completions. I was able to identify any obstacles and use independent judgment to solve any problems. As well as providing Milgard customers with professional service and the highest level of customer service and satisfaction possible. City Glass
Shop Fabricator/ Shower door installer
October 2017-April 2018
I was responsible for maintaining a safe work environment within the shop. Which included, but was not limited to, organizing and counting inventory, as well as preparing supplies for all work orders. I was responsible for unloading supplies from company trucks as well as glass delivery trucks. I served as an installer which included installation of frameless shower doors and mirrors. I also cut mirrors, and glazed windows as needed by the customer.
Pikes Peak Glass
Shower Door Installer
July 2016-October 2017
I served as a field glass installer. I specialized in frameless shower doors, window replacement, and window installation for new home construction and business construction. I was responsible for driving company trucks to and from work sites, in addition to maintaining the upkeep of the company trucks. I was responsible for oil changes, engine maintenance in addition to maintaining the presentable appearance of company trucks. I was also responsible for glazing broken windows within private homes and businesses. I often worked within the shop fabricating shower doors and mirrors. I worked with a partner, but also worked independently in the field. Am-Guard
Security officer
May 2011-July 2016
I was responsible for monitoring cameras and alarm systems for security. I examined doors, windows, and gates to verify security. I oversaw daily monitoring and patrolled buildings, grounds and sites. I also patrolled internal building space. Worked with police officers when situations escalated. I assisted in health measures and kept my CPR/BSL current. Learned proper restraint for people who was disorderly. I passed baton training and held a license to carry permit.
Contact this candidate