Vice President Support Services
Resume:
LOREN ZIEGLER
Address:
***** ********* ***** ***. ****, Kennewick, WA 99338
Mobile:
Email:
*****.*********@*****.***
Professional Strengths
•Support services management; facilities
>4M square feet
•Ensures EVS high standards for critical areas, acute care, ambulatory, clinics, general industry, public spaces, etc.
•Financials acumen for service contracts over $1.5M
•Managed both union staffed accounts and non-union staff
•Knowledge of health and safety; policy adherence
•Efficiency in sustainable strategies
Work Experience
HHS Maintenance Director
2/2024 to Present
Prosser Memorial Hospital, Prosser, WA
●Oversee 2 hospital campuses in the southern Washington region
●Reports to CEO/CFO. Created all Facilities operational protocols at multiple facilities
●Manages 3 Senior Mechanics and 4 Mechanic 1 positions
●Ability to train staff on step-by-step processes with online and in-person sign off; all Techs’s do an extensive 2-week training
●‘Zero’ safety issues at the account; 1 annual DOH inspection, prepares for audits for regional vice president and other facility management leadership
●Develop reports and action plans as needed to ensure customer satisfaction
Forefront Healthcare; Integrated Facilities Specialist
7/2022 to Present
Atmore Community Hospital and DW McMillan Hospital; Atmore, AL and Brewton, AL
●Oversee 2 hospital campuses in the southern Alabama region
●Reports to CFO/COO. Created all EVS and Facilities operational protocols at multiple facilities
●Manages 2 EVS Directors and 2 Facilities/Maintenance Directors
●Ability to train staff on step-by-step processes with online and in-person sign off; all EV’s do an extensive 2-week training
●‘Zero’ safety issues at the account; 6-7 Health Inspections annually, prepares for audits for regional vice president and other facility management leadership
●Develop reports and action plans as needed to ensure customer satisfaction
HHS; Director, Environmental Services & Projects
12/2020 to 7/2022
HCC (Houston Community College); Houston, TX
•19 Total Campus Contract; 4,368,000 Total Square Feet; 75 Total Buildings
•Reports to CFO/COO. Created all EVS operational protocols at multiple facilities
•Manages 187 housekeepers; Management duties include: daily huddles with staff, memos on any new procedures, quality control validations, incorporation of campus protocols, etc.
•Ability to train staff on step-by-step processes with online and in-person sign off; all EV’s do an extensive 2-week training
•‘Zero’ safety issues at the account; 6-7 Health Inspections annually, prepares for audits for regional vice president and other facility management leadership
•Covid Measures - Constantly testing, always conducting tracers, 10 hand hygiene tracers a day, EVS/Building tracers on floors, comprehensive view to include signage, expiration dates, fire, egress, exit signs - efficient and functioning. Proud that not a single case of covid with building staff. • New protocols instituted to include ‘terminal’ clean every classroom to prevent cross contamination
•Also responsible for all projects to include stripping, waxing, buffing, scrubbing, shampooing and extraction of all carpets and VCT floors.
•Develop reports and action plans as needed to ensure customer satisfaction.
HHS; Executive Director, Environmental Services & Safety 06/2019 to 11/2020
Wellfound Behavioral Hospital (CHI/MultiCare); Tacoma, WA
•120 Bed Facility Capacity where patients are self-admitted, or transferred
•Reports to CFO/COO; created all EVS operational protocols at current facility
•Manages 20 housekeepers; Management duties include: daily huddles with staff, memos on any new procedures, incorporate/adopt hospital protocols, perform safety audits related to the Environment of Care, et.
•Housekeeping - all duties are timed, make rounds 3x a day making sure staff are at the point they should be.
•Training of staff is a step-by-step process with online and in-person sign off; all EV’s do an extensive 2-week training.
•‘Zero’ safety issues at the account.
•Responsive to client needs – acting quickly, solution oriented.
HHS; Executive Director, Environmental Services (Integrated Facilities Management) 11/2015 to 06/2019
University of Minnesota Health, Clinics and Surgery Center (Minneapolis, MN)
•Hired as EVS Assistant Director, promoted immediately
•500 bed capacity – state of the art surgery care (20 surgeries per day)
•Square Footage: 342,000
•Managed 43 direct reports; responsible for 1 Assistant Director, 2 Supervisors, opened this site – hired all 43 hourly employees
•Minneapolis Minnesota Management Team of the Year Award Recipient 2016
•Set up hiring, training protocols for EVS - OR’s/Floors/public spaces - Proud to have had 1,269 days straight without any safety issues
•Terminally clean as they are more often in OR settings – must include ceiling, walls, beds taken apart, empty bio, dust
•Working with Department Heads to determine storage of carts in high traffic areas, EVS staff never leave carts unattended, he works with infection prevention officer to plan together with space or transporting trash always being covered, prevent cross contamination, protocols include sterile processing being cleaned first
•EVS staff have a Protocol Binder – everything is documented, followed. EVS are trained on all EVS policies – with variety of room types and protocols required, computer trained, then testing the staff – pass all tests – then all documentation they sign off on orientation, file – there for viewing
Crothall Services Group; Director, Environmental Services
02/2011 to 04/2015
Horizon House, Retirement Facility (Seattle, WA)
•460 bed facility, luxury retirement facility
•Square Footage: 1,000,000
•Responsible for 35 union employees; responsible for 1 Supervisor UNIONIZED – UFCW21
•Brought in to take on troubled account – cleaned main facility, added in residences, hotel
Healthcare Services Group; Operations Manager, Environmental Services 01/2001 to 06/2003
Golden Living Nursing and Rehab (Bloomington, MN)
•Responsible for 10 Employees (Linen + Housekeeping
•Maintained 82 bed nursing home to include Housekeeping/Linen and Projects
MAWB Wildland Management; Firefighter
2004 to 2007
Post Falls, ID
Education
Minot State University
Bachelor of Arts, Psychology (Minor: Criminal Justice)
Minot, ND
Brown College
Communication Major, Broadcasting (Diploma Program) Mendota Heights, MN
University of Pheonix
Human Resources Management Certificate (Online Diploma Program) Kennewick, WA 99338
Professional Skills
•Administration
•Staff Training
•Leadership Training
•Team Building
•Customer Satisfaction
•New Hire Orientations & OJT
•Scheduling
•Client Relations
•Floorcare Specialist
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Union Relations
Payroll Management
Budgeting
Strategic Planning
Safety Management Systems (OSHA)
Environment of Care/Life Safety
Auditing
Capital Purchasing
CPR Certified
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