QA Test Automation Engineer

Qualifications Summary

Accomplished Test Automation Leader, Enterprise and Team Agile Coach, and Technical Product Management Consultant with extensive experience in implementing DevSecOps, quality engineering, and Agile transformation. Skilled in fostering collaborative team environments, adapting to iterative delivery, and continuously improving product quality through rapid feedback loops. Proven track record of building, developing, inspiring, and coaching teams in complex solution environments to achieve outstanding results across multiple geographies. Setting high standards for exceeding customer expectations, delivering outcomes aligned with strategic objectives, and surpassing quality standards.

Dynamic communicator and strategic Agile and Product thinker with a talent for listening to the customer’s wants and desires, improving service quality and establishing a new standard for fast delivery.

Builds, develops, and drives new processes, practices, and operational structures to optimize team engagement, improve dynamics, identity alignment, and proficiency to become high performance team.

Partner with Engineering and Product leadership to foster strong relationships between Engineering Management, Product Management, and Agile Team Coaches/Scrum Masters.

Core Competencies

Transformational leadership: Driving change and fostering a culture of continuous improvement.

Agile Transformation: Shifting from project to product-centric approach

Agile Coaching: Guiding teams to “Be Agile” rather than just “Do Agile.”

Tools: Selenium, Playwright, Micro Focus UFT, ALM, Jira, Jira Align, and Azure DevOps

Customer Journey: Leading value stream mapping

Test Automation Framework: Page Object Model, Scriptless, and Business Process Testing (BPT)

Experience

INSIGHT GLOBAL (FISERV) Coral Springs, FL

Senior Lead Technical Agile Coach Mar 2024 – Present

Work with the Agile Transformation Office and Engineering Productivity within the Issuer (Payments, Collections, Fraud, and Capital Management) segment. Spearhead strategic initiatives to enhance program delivery, operational excellence, and decision-making transparency through robust insights, metrics, collaboration, and tools. Leverage deep expertise in Agile delivery, portfolio, program and project management, communication, collaboration, test automation, and DevSecOps to ensure seamless execution and impactful outcomes.

Key Responsibilities:

Leadership and Coaching: Coach, mentor, and collaborate with teams and cross-functional groups to drive Agile adoption and deliver high-performing results. Foster a culture of continuous improvement through Agile coaching.

Agile Frameworks: Assist in selecting Agile frameworks (Scrum, Kanban) based on team dynamics and requirements. Establish and promote best practices for Agile ceremonies such as sprint planning, stand-ups, reviews, retrospectives, and backlog refinement, focusing on team accountability and goal achievement.

Team Support: Coached teams in defining acceptance criteria, Definition of Done (DoD), Definition of Ready (DoR), and refining stories at different levels of planning. Help teams articulate the "why" behind Agile, enabling deeper understanding and buy-in.

Coordination and Communication: Organize and facilitate Scrum of Scrums meetings to coordinate inter-team dependencies, discuss roadblocks, and ensure effective communication and collaboration among teams.

Risk Management: Work closely with teams to identify potential risks and issues that may impact project delivery, encouraging proactive identification and resolution.

Process Improvement: Analyze existing workflows and implement improvements to streamline processes and increase efficiencies. Ensure the use of Agile tools (e.g., Jira, Confluence) aligns with organizational standards and best practices.

Psychological Safety: Promote psychological safety within teams, creating an environment where individuals can share ideas and raise concerns without fear of retaliation.

Advocacy and Standardization: Act as a protector and advocate for the Agile Manifesto and its values and principles. Support standardization and centralization through the Agile Center of Excellence. Collaborate with other Agile Coaches as a cohesive team.

Training and Metrics: Support the design enhancement and training of others in the use of Agile tools and practices. Support engineering productivity and metrics and KPIs to measure Agile maturity and team performance. Stay up to date with the latest Agile trends and continuously integrate best practices into coaching methods.

WELLS FARGO Charlotte, NC

Senior Lead Agile Engineering Coach July 2020 – Mar 2024

Collaborating with Engineering, Test Automation, and Agile Coaches, sharing best practices, ensuring all coaches understand Wells Fargo’s repeatable, scalable model that fosters a consistent approach and language for Line of Business (LOB)s and their teams to appropriately adopt Agile across the enterprise. Coaching up to 75 interrelated teams that are in same LOB, acting as a Team-of-Teams/Domain level Coach. Collaborated to set up Jira Plan and Jira Align for multi-level Product Teams. Coached Managers through Value Stream Mapping to build quarterly planning for the teams they lead.

Key Responsibilities:

Collaborate with Technology Leadership, Agile Transformation Leader, Agile Coach and Business partners to effectively mature the Agile practices across Finance/Finance Technology.

Technical DevSecOps Coach Mentor for a line of business Cadre leading 1000+ newly formed Agile teams within the Wells Fargo enterprise.

Use of OKRs (Objectives & Key Results) to align the delivery teams within their lines of business (LOB) to be transparent for their product line and to focus on high priority roadmap epics.

BNY MELLON (PERSHING LLC) Florham Park, NJ

Lead Manager – Test Automation July 2016 – June 2020

Within Pershing LLC, a BNY Mellon company, which included Test Automation Practice Lead, Agile Expert, and DevSecOps Engineering Architect. As the Lead Manager and Automation Architect, responsible for the test automation architecture & design of the automation frameworks (Web, API, and mobile), along with ensuring best practices, and cloud test execution recommendations are followed. As an Agile Committee Leader at the forefront of the transformation journey by working directly with newly formed Agile teams to deliver solutions and improve their Agile practices.

Create an enterprise center of excellence (CoE) for the delivery of a script less test automation solutions using the Selenium, Karate, Appian, and the Browser Stack cloud platform.

Coach/mentor the Pershing Lines of Business (LOB) agile teams, scrum masters, executives, managers and product owners in the Lean and agile mindset, principles, practices, behaviors, and values needed to transform the organization.

ACCENTURE Florham Park, NJ

Sr. Test Automation Manager Oct 2014 – May 2016

Test Automation Leader with a future-focused mindset, provide technical leadership and strategic direction. Transformed testing into a continuous and efficient end-to-end quality engineering function using quality processes, tools, and methodologies significantly improving control, accuracy, and integrity. Created a more predictive and intelligent testing approach based on automation and innovative testing products and solutions.

Led client interactions with various IT teams including architecture, security, administration during pre-sales and implementation, and led Project Leaders through all phases of the technology life cycle.

Conducted RPA (Robotic Process Automation) client assessments; evaluated client ERP, HR, MDM, CDP, CRM systems and mapped out automation strategies.

FINRA LLC Rockville, MD

Director – Quality Engineering April 2011 – Sept 2014

As the Director of QA, it was my responsibility to improve the quality of engineering delivery, improve customer satisfaction, and promote a vision for a "QA Mindset" across Engineering at FINRA Corporate Systems. Led QA initiatives, brought new engineering ideas and automation initiatives; participate in sprint planning and estimation, manage QA automation workflow; prioritization and execution of automated tests.

Interfaced with product managers, product owners, and Agile teams to understand goals and requirements for their QA automation needs.

Managed the QA teams with task assignments and completeness in allocated time, via a JIRA Kanban board.

MUTUAL OF OMAHA Omaha, NE

Sr. Projector Manager – Test Automation June 2009 – April 2011

Led the centralized Enterprise QA Automation team which ensured consistent quality within existing testing processes and worked to build automated processes to reduce technical errors and delays. Created new automated processes, documented, conducted training, and transitioned to the automation team. Organized, planned, and maintained the QA Automation team’s framework, test execution environment, and test data.

Developed reusable automation keywords/functions, which improve the robustness, re-usability, and maintainability of the automated scripts.

Worked closely with various QA and Dev team members to understand testing automation objectives; and ensure that problems are resolved in a timely and efficient manner.

Education & Certification

BACHELOR OF ARTS – RUTGERS UNIVERSITY

CERTIFIED COMPUTER PROGRAMMER – ANTHEM UNIVERSITY

CERTIFIED AGILE COACH (CAC) – ICAGILE

SAFe PRACTICE CONSULTANT (SPC) 4.6 – SCALED AGILE

CERTIFIED SCRUM MASTER (CSM) – AGILE ALLIANCE

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