Front Office Insurance Verification
Resume:
N. Aracely Burrill
Chula Vista, CA 619-***-**** **********@*****.***
Bilingual (English/Spanish) Medical Administration Patient Advocacy EMR Systems Professional Summary
Experienced healthcare administrative professional with over 15 years of expertise in medical office operations, surgery scheduling, patient coordination, and insurance verification. Proven success in improving front office workflows, enhancing patient experience, and optimizing EMR usage across private practices and large healthcare systems. Bilingual in English and Spanish, with deep knowledge of HIPAA compliance, medical coding (ICD-10, CPT, HCPCS), and multi-payer insurance systems. Passionate about delivering patient-centered care and supporting underserved communities.
Key Skills & Tools
EMR Systems: EPIC, Allscripts, Athena, Centricity, Office Ally, Greenway/PrimeSuite, Leonardo Renaissance MD, McKesson PACS, Merge PACS, Touchworks, HST, SCAN Chart Medical Knowledge: ICD-10, CPT, J-codes, HCPCS, HIPAA, Medicare/Medi-Cal, Workers’ Comp, Attorney Liens
Administrative: Surgery Scheduling, Insurance Verification, Authorizations, Patient Intake, Multi-Line Phone Systems, Calendar Management, Microsoft Office (Word, Excel, Outlook, PowerPoint), ACT, FileMaker Pro
Soft Skills: Bilingual (English/Spanish), Customer Service, Cross-Team Communication, Staff Training, Workflow Optimization
Professional Experience
Molina Healthcare – Chula Vista, CA
Growth and Community Engagement Specialist
April 2024 – Present
• Track outreach activities in CRM systems, ensuring regulatory compliance and accurate reporting.
• Connect members to appropriate services and support based on individual needs and barriers to care.
• • Foster relationships with community-based organizations, clinics, and advocacy groups to increase awareness of Molina’s services and improve access to care for underserved populations. • Represent Molina at health fairs, cultural events, and resource drives across the San Diego region, promoting enrollment, health literacy, and preventive care programs.
• Conduct bilingual (English/Spanish) outreach to prospective and current members, helping them navigate Medicaid and Medicare options and understand eligibility and enrollment processes.
• Point of contact for contractors, Community Bases organizations, etc. When reaching out to our facility for any type of activity or work orders
• Order all office supplies, purchase any last minute’s items needed for office use, (I.e. lunches, fixture repair tools, cleaning supplies, etc.) Burrill Consulting Solutions – Chula Vista, CA
Medical Front Office Consultant
June 2018 – April 2024
• Designed and implemented optimized front office systems for private practices to enhance staff efficiency and patient experience.
• Trained staff in EMR usage (Microsoft 365-based system), insurance portal navigation, and patient communication best practices.
• Oversaw hiring of front desk and office manager roles, establishing SOPs and filing systems for streamlined operations.
Sharp Rees-Stealy – Chula Vista, CA
OBGYN Surgical Scheduler
Dec 2021 – Sept 2022
• Scheduled multi-provider surgeries, ensuring patients completed pre-op workups and had verified insurance coverage.
• Coordinated with surgical facilities and providers to streamline scheduling and avoid delays.
• Maintained calendars in Outlook and updated patient records in Allscripts and Athena EMR systems.
SouthCoast Gynecologic Oncology – San Diego, CA
Surgical Scheduler
Jan 2021 – July 2021
• Managed full-cycle surgery coordination for a private provider, including insurance authorizations and patient prep.
• Implemented patient reminders and follow-up workflows to reduce no-shows and enhance surgical readiness.
• Entered all scheduling data into Allscripts EMR; coordinated “assist” cases and updated provider calendars.
UCSD Surgical Center of San Diego – San Diego, CA
Physician Office Liaison
July 2019 – March 2020
• Balanced physician block scheduling with patient needs and facility capacity.
• Acted as liaison between center and external physician offices; provided secure communication and monthly in-person updates.
• Verified insurance coverage and calculated patient responsibility for scheduled procedures.
SYNERGY MRI (formerly REGENTS MRI) – La Jolla, CA
MRI Patient Care Coordinator
July 2011 – June 2017
• Greeted and registered patients, verified insurance, and scheduled imaging procedures.
• Obtained medical records and collaborated with external clinics, attorneys, and insurance providers.
• Provided emotional support during MRI procedures, assisting patients with anxiety or claustrophobia.
La Jolla Orthopedic Surgery – La Jolla, CA
Surgery Scheduler / Front Office Receptionist
March 2006 – Dec 2012
• Scheduled surgeries, verified insurance, and managed front office operations for a busy orthopedic practice.
• Ensured physician credentialing and malpractice documents were maintained across all affiliated facilities.
• Liaised with attorneys and insurance reps to coordinate IMEs, AMEs, and QME evaluations.
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