Customer Service Data Entry
Resume:
KATISHA MILES
A D M I N I S T R A T I V E A S S I S T A N T
CORE
COMPETENCIES
Customer Service Excellence
Administrative Support
Communication Skills
Problem-Solving Abilities
Time Management
Data Entry & Management
Microsoft Office Suite (Word,
Excel, PowerPoint,
Outlook)
Multitasking & Prioritization
Type 50+ Words per minute
Accounting/ Booking keeping
EDUCATION
EARLY CHILDHOOD
DEVELOPMENT
Carteret Community College
Morehead City, NC
1999
WEST CARTERET HIGH
SCHOOL
Morehead City, NC
1998
PROFESSIONAL EXPERIENCE
OFFICE ASSOCIATE, HNNCSB AUG 2022– AUG 2024
Hampton, VA
• Manage daily administrative operations including scheduling appointments, handling correspondence, and maintaining filing systems.
• Provide high-quality customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Assist in the preparation of reports, presentations, and other documentation for management meetings.
• Answer multiple phone lines, directing call to the proper designee as well as took messages
SHIFT SUPERVISOR, YELLOW CAB FEB 2007– FEB 2023
Newport News, VA
• Supported senior management with administrative tasks including calendar management, travel arrangements, and expense reporting.
• Coordinated internal and external meetings, ensuring all logistical details were handled efficiently.
• Developed and maintained a comprehensive database of client information, improving access to key data for the sales team.
• Trained new administrative staff on office procedures and software applications
• Dispatch taxi drivers via telephone to transport passengers.
• Arrange the pick-up of specific customers or groups on a regular schedule.
• Confer with drivers and supervising personnel to address questions, problems, or requests for service.
DIRECTOR, GOLDEN CARE CHILDCARE CENTER JAN 2010 – JUN 2013 Hampton, VA
• Creating a safe, healthy, and welcoming learning environment for children.
• Developing educational programs and setting educational standards.
• Recruiting, training, supervising, and evaluating center staff.
• Maintaining communication with parents regarding child development and concerns.
• Managing the budget, resources, and supplies of the center.
• Ensuring compliance with relevant laws and regulations. PROFESSIONAL PROFILE
Dedicated and detail-oriented Customer Service and Administrative Assistant with over 10 years of experience in providing exceptional support to executives and clients. Proficient in managing administrative tasks, handling customer inquiries, and fostering positive relationships to enhance customer satisfaction. Proven ability to work effectively in fast-paced environments while maintaining a high level of professionalism and efficiency.
************@*****.***
179 Nantucket Place
Newport News, VA 23606
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