Customer Service Guest Experience
Resume:
Don Puhl
Naples, FL *****
***********@*****.***
Professional Summary
Address: **** ******** **** ******, ******
Authorized to work in the US for any employer
Work Experience
Bartender
Hilton-Marco Island, FL
March 2024 to June 2025
Bartender
JW Marriott Marco Island-Marco Island, FL
January 2021 to February 2024
Completed inventory checks
Collaborated with team members to eciently run stations
Enhanced guest experience through quality service and conversation
Utilized bar knowledge and experience to create new beverages Bartender
The Cotillion-Palatine, IL
January 2014 to December 2021
Welcomed guests
Prepared drink orders for attendees
Assisted in meal preparation
Restocked bar and other necessary stations
Aided in reset of dining hall post-event
Bartender
Cadillac Ranch-Bartlett, IL
January 2003 to December 2014
Greeted and conversed with guests
Served drinks and food
Upsold liquor throughout the night
Cleaned and restocked bar when needed and at end of shift Skills
• Customer service
• Upselling
• Hospitality
• Restaurant experience
• Cash handling
• Time management
• POS
• Bartending
• Resort
• Food safety
• Communication skills
Certifications and Licenses
TIPS
Food Handler Certification
February 2023 to September 2024
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