Office Manager Customer Service

COLLEEN F FITZGERALD

Westville, NJ *****

856-***-**** / ************@*****.***

SUMMARY

Detail- oriented and Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled in business correspondence, bookkeeping and project management. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly- motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

EDUCATION

Camden County Vocational Schools Sicklerville, NJ 1992

EXPERIENCE

OFFICE MANAGER IMPERIAL DESIGN GLOUCESTER CITY, NJ

11/2022 - 08/2023

Supervised staff members, organized schedules and delegated tasks.

Coordinated meetings, conferences, travel arrangements and department activities.

Maintained filing system for records, correspondence and other documents.

Provided administrative support to management team including preparing reports and presentations,

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Managed front desk operations including greeting visitors, answering questions and directing them to appropriate personnel.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Managed office inventory and placed new supply orders.

Monitored payments due from clients and promptly contacted clients with past due payments.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Used judgement and initiative in handling confidential matters and requests.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

PATIENT SERVICE REPRESENTATIVE NEW JERSEY UROLOGY 09/2012 -11/2022

Managed front desk operations including check-in and check-out processes.

Provided exceptional customer service and efficiently scheduled appointments, ensuring patient satisfaction.

Performed front desk duties including inputting insurance information, retrieving and inputting referral information and preparing charts.

Providing patient greetings and directing them to appropriate areas.

Answered patient questions and addressed concerns to provide exceptional customer service.

Verified insurance information, collected payments and scheduled appointments.

Assisted in completing medical forms and records.

Maintained a clean and organized reception area.

Answered incoming calls in a professional manner.

Completed all necessary paperwork prior to patient visits.

Provided patients with information on payment options, billing policies and visits or procedures.

Sorted and distributed incoming mail.

Input patient demographic data into electronic health record system.

Scanned documents into electronic health records system as needed.

Prepared letters and documents for mailing as requested by supervisor or physician staff.

Review patient accounts for accuracy on a regular basis.

Adhered to HIPAA regulations when handling confidential patient information.

SCHEDULING COORDINATOR DELAWARE VALLEY UROLOGY 05/2017- 05/2018

Created templates for 20 doctors and 7 offices.

Collaborated with management to modify physician schedules as required.

Built doctor and surgery schedules and locations to ensure proper appointment scheduling.

Managed and coordinated doctor’s schedules, including changing, blocking and moving appointments for vacations, emergencies, conferences and schedule or template changes.

ZONE MERCHANDISING SUPERVISOR WALMART SUPER CENTER 11/2008 - 08/2012

Supervised several department managers.

Responsible for responding to customer inquiries and requests.

Arrange store displays and feature merchandise.

Responsible for the security of merchandise and handling situations such as theft and security risks.

Increasing sales volume.

Receiving, stocktaking, inventory control and cataloging.

Maintaining high customer satisfaction.

SKILLS

Patient Scheduling

Customer Service

Phones

Referrals

Management

Cashier

Loss Prevention

Sales

Inventory Control

Customer Service Representative

Merchandising

References available upon request.

Contact this candidate