Customer Relations Program Management
Resume:
S T E P H A N I E
W I L S O N
*****@***.***
Union, Sc 29379
PROFESSIONAL SUMMARY
Dependable and reliable worker equipped for multi assignments and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Successful employee that maintains demanding schedule serving customers across all areas. Experienced in independently reading and understanding technical diagrams to complete accurate work. Devoted to maximizing customer satisfaction with high-quality service.
Observant corrections officer with high integrity and strong attention to detail. Focused on keeping facility secure and prisoners safe by carefully following established procedures. Highly organized and thorough in searching people, vehicles and facility locations.
SKILLS
Interpret technical diagrams Serve customers
Calibrate setting Task prioritize
Analytical thinking Customer relations
Teamwork Coordination
Up selling and cross-selling Sales and marketing
Insurance program management Policy writing
Calculate premiums Manage renewals
Restraint techniques Crisis prevention intervention (CPI) Teamwork and collaboration Conflict resolution skills Negotiation skills First aid and CPR certified
Security protocols Analytical skills
Safety and security enforcement Law enforcement tactics Reliability Inmate behavior modification tactics
Correctional facility procedures
EXPERIENCE
Juvenile Correctional Officer, Detention Juvenile Justice, Jun 2024 Current, Union, SC Documented disciplinary actions taken against inmates for rule violations. Provided first response medical aid in case of inmate injuries or health issues. Trained new correctional officers on facility protocols and safety procedures. Monitored inmate behavior to ensure safety and security within correctional facility. Attended regular training to maintain awareness of current processes and best SW
practice.
Maintained professionalism in high-stress situations to uphold facility standards. Operated security control panels to monitor access points and camera feeds. Certified Home Health Aide, Union County Disabilities Board and Special Needs, Oct 2023 Oct 2024, Union, Sc
Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
Educated family and caregivers on medication administration, wound care and wellness support.
Documented patient symptoms, vital signs and medication intake in EMR software. Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair.
Guided patients through safely accessible motions and exercises to support health and mobility.
Licensed Insurance Agent- Work from Home, Liberty Mutual, Aug 2021 Oct 2023, Union, Sc
Processed policy renewals and maintained account records with updates and changes.
Customized insurance programs and cross-promoted products to maximize group's profits.
Collected client information to understand situations better and assist in selecting best insurance options.
Sold policies such as automobile, life, and property insurance to businesses and individuals.
Promoted diverse insurance products to meet commercial and residential client needs for life, fire, automobile and rental protections. Work at Home Senior Sales and Services Specialist, Frontier Communications, Sep 2011 Oct 2023, Debary, Fl
Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Participated in seminars and additional training to expand knowledge and skills. Required minimal oversight to complete job tasks, meeting all deadlines and goals. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Kept records of work orders and test and maintenance reports. Business Owner/Operator, Wilson's Daycare, Mar 2006 Sep 2011, Debary, FL Planned and developed training materials to support ongoing learning and professional development of over 20 employees.
Employed wide range of teaching strategies, hands-on activities and multimedia-based techniques to keep training classes fresh and interesting. Immersed students in real-world scenarios through the use of strategies such as role-playing and simulations.
Transported patients using wheel-chairs, stretchers, or beds to designated rooms. Transported patients, including neonatal, pediatrics, adolescents, adults, and geriatric patients, to and from diagnostic procedures and from clinical unit. Certified Trainer And Transporter for the Disability, M.V. Transportation, Mar 2002 Mar 2006, Orlando, FL
Planned and developed training materials to support ongoing learning and professional development of over 20 employees.
Employed wide range of teaching strategies, hands-on activities and multimedia-based techniques to keep training classes fresh and interesting. Immersed students in real-world scenarios through the use of strategies such as role-playing and simulations.
Transported patients using wheelchairs, stretchers, or beds to designated rooms. Transported patients, including neonates, pediatrics, adolescents, adults, and geriatric patients, to and from diagnostic procedures and from clinical unit. Assistant Manager, Coastal/Sunoco, Feb 2000 Mar 2002, Maitland, Florida Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Partnered with manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, and loss prevention. Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
Senior Sales Associate, 7-Eleven, Dec 1997 Aug 1999, Orlando, FL Helped supervise staff, including preparing schedules, assessing performance, and conducting training.
Trained sales team members in policies, procedures, and strategies for maximizing store profits.
Implemented strategies to meet sales and service goals, including target promotional items.
Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Assisted with daily inventory control procedures and coordinated month-end inventory evaluations.
Secretary Manager, Disney Auto Parts, Aug 1994 Nov 1998, Orlando, FL Formatted and copied editing of documents, consulting with document authors to clarify questionable material and resolve inaccuracies or deviations from standard formatting.
Oversaw all aspects of office management, including HR functions, file management, and office inventory.
Obtained compliance with company policies and procedures in processing transactions with customers.
Mar 2006
May 1995
Evaluated customer issues and complaints and developed amicable solutions. Balanced daily deposits and safe counts as required and prepared bank deposits. Cashier and Stocker, Winn-Dixie, Apr 1991 Nov 1993, Orlando, Fl Documented and reconciled financial transactions.
Maintained security with focus on accurate cash handling and compliance with company policies.
Checked identification to verify legal age for regulations. Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Volunteered for and tackled new assignments and tasks to ease staff member burden. Required minimal oversight to complete job tasks, meeting all deadlines and goals. EDUCATION
Education in Children Development
Daytona State College Deltona, FL
High School Diploma
University High School Orlando, Fl
GPA 3.8.
Member of the Debate, Honors, and Culinary.
Assistant of President of the Student Government.
Volunteer in Church activities.
REFERENCES
Troy Lewis 386-***-****
Stephen Pecoraro 321-***-****
Mark Bedow 407-***-****
Edward Ortiz 386-***-****
Dustin Brandon 386-***-****
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