Scrum Master Project Manager

Professional Summary

A highly experienced and self-starting coach of servant leadership and certified SCRUM Master with quantifiable success in coordinating internal resources and vendors for the flawless execution of projects and IT support; ensuring that all projects are delivered on-time, within scope and within budget. Levers demonstrated success in teaching and coaching teams on Agile/Scrum principles and best practices. Very flexible, able to adapt quickly to new industry trends, build key relationships and collaborate with high-performance teams to meet/exceed shared objectives. Seeking a Senior Scrum Master or Project Manager position to leverage leadership skills, improve team dynamics, and contribute to organizational success.

QUALIFICATIONS SUMMARY

Business Growth & Outcomes

10+ years of Agile, project management, process improvement, and business analysis experience central to driving business outcomes.

Experienced at building high performance teams to reduce lead and increase predictability for services provided to internal and external customers.

Technical Competencies

ActiveMQ, IBM/ITCAM, IBM WID, WebSphere Portal, Linux/Unix, Splunk, Java/J2EE, Bash/Perl Scripting, Java Scripting, Apache Tomcat, Apache Felix, WebLogic, JBOSS, DB2/SQL, BladeLogic, XML, CSS, CA Introscope, Window Servers, Firewall, A, Mailbox Servers, Production Support

Reporting

Highly skilled at evaluating project data and creating comprehensive data visualizations and presentations for client senior executive consumption.

EDUCATION

SAFe Certified Scrum Master

B.S. in Computer Engineering Master in Community Development

Prairie View A&M University

CORE

JIRA, ADO, Project Server

SAFe, Scrum, Kanban

Agile Project Management

Staff Development/Training

Relationship Building

Needs Assessment

Business System Analysis

Creative Problem-Solving

Product Management

Business Intelligence

Opportunity Identification

Quality Management

EXPERIENCE HIGHLIGHTS

JBO Solutions, Phenix, AZ Mar 2022 – May 2025

Project Manager/Scrum Master

Build strong relationships with stakeholders to ensure alignment between project objectives and team activities.

Lead and facilitate Scrum ceremonies for multiple teams, adhering to Agile principles and driving efficiency.

Collaborate with Product Owners and stakeholders to prioritize the backlog and align with project demands.

Identify and remove impediments, guiding teams to resolve blockers and ensure smooth project progress.

Drive transparency through metrics, reports, and open dialogue with stakeholders.

Coach and mentor teams on Agile methodologies, fostering self-organization and ownership of deliverables.

Facilitate decision making with financial constraints to support successful project delivery.

AT&T, Plano, TX Jan 2021 – Jan 2022

Project Manager

Managed all aspects of multiple IT projects, involving multiple disciplines in the IT function

Implemented Agile across 5 multiple service lines impacting 30 employees to increase predictability and reduce defects to meet production targets.

Acted as Agile leader and drove relentless improvement across service lines to identified opportunities to standardization processes which improved productivity by 33%.

Facilitated Agile ceremonies and educate colleagues, stakeholders and senior leaders across entire enterprise on Agile principles to ensure the new ways of working is adopted to realize business outcomes.

Eliminated impediments and helps team members navigate the organization to get things done.

Continually assess the maturity of the team to increase quality, predictability and reduce time to market for customer orders.

Coordinated with business to manage expectations, evaluates risk, generates alternatives and balances priorities and service level.

Georgia Pacific, Gurdon, AR Jan 2019 – May 2021

Scrum Master

Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.

Resolve team implements with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Facilitate and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Performed production support in an agile environment for WebSphere, Ansible, Jenkins, Autosys, BladeLogic, Udeplay, RepliWeb, and other various applications.

Managed HSE Scrum Team to increase visibility and transparency of all safety, health and accident prevention to activities which reduced Industrial plant shutdowns and lead time for issues.

Collaborated with the Product Owner to identify user stories, define acceptance criteria and drive continuous improvement in Scrum teams to realize business outcomes

Ramped up new Scrum team to align on company new way of working to achieve business outcomes

Developed Site Specific Safety Plans & Emergency Response/Action Plans and help ensure proper execution

Freelance, Houston, TX Dec 2017 – Dec 2018

Scrum Master / IT Support

Facilitated all Scrum events and collaborated with stakeholders to increase business agility for 3 teams

Implemented Agile/Kanban for Automotive and Reconditioning Technicians maintain technicians to improve efficiency levels to meet guidelines, ensure appropriate mechanical repairs were completed, increase quality to meet standards, and reduce lead time for distribution of all warranty, and retail repairs

Monitored cycle time and establish work in progress limits to optimize throughout of teams.

Performed troubleshooting activities on computer hardware, software, printers, networks, and peripheral equipment

Performed installation, configurations, upgrades and maintenance of windows 7 and 10 OS

Delivery status reports to leadership t to identify opportunities in the business

Contributed to the advancement and improvement of Agile practices with the Agile Community of Practice

Maintained Technician efficiency levels above 115% on a goal of 90%

Cooper Tire Rubber Company, Texarkana, AR Apr 2014 – Nov 2017

Scrum Master / WebSphere Admin

Performed basic planning, facilitate, prioritization and oversees delivery of features and/or enhancement that meets client expectations (scope, schedule, costs, risks).

Established Scrum in a production support environment, created agile playbook, and coached 5+ scrum teams on Agile best practices

Handled complex technical and non-technical issues in an agile environment

Resolved escalated cases from front line staff with high urgency

Ensure teams adhere to policies and procedures in accordance with the Bayport HS&E Management System when development solutions for customers.

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