Talent Acquisition Hr Operations

RAKHI DHAWAN

+91-982******* *************@*****.*** www.linkedin.com/in/rakhi-dhawan

Resource Management Global Talent Acquisition HR Strategies & Workforce Planning HR Operations I Vendor Management SUMMARY

Results-driven Human Resources and Administration professional with 18+ years of experience in HR operations, talent acquisition, campus recruitment, policy development, and administrative management. Demonstrated success in end-to-end recruitment, employee onboarding, HR budgeting, engagement programs, and statutory compliance. Adept at designing and implementing HR policies, managing high-volume hiring drives, and streamlining HR and admin workflows to align with business objectives. Proven ability to operate effectively across corporate headquarters and multi-site project environments, ensuring process consistency and regulatory compliance across all functions. SKILLS

• Talent Acquisition & Workforce Planning

• HR Operations & Policy Compliance

• HR Budgeting & Forecasting

• Performance & Succession Management

• Data-Driven HR Strategy

• Employee Engagement & Retention

• Compensation & Benefits Structuring

• Campus Hiring & Vendor Management

• HRMS (SAP HR, HR-One) & ATS Tools

• Training & Development Programs

• Budgeting, Forecasting & Competition Mapping

• Compliance, Audits & Risk Mitigation

PROFESSIONAL EXPERIENCE

Erulearning Solutions Pvt Ltd Mumbai June 2021 – Present Manager – Operations

• Led strategic TA initiatives for mid-to-senior roles across global functions, partnering closely with business heads to align hiring with growth plans.

• Managed high-impact hiring cycles, including urgent backfills and leadership roles, achieving a 95% fill rate within defined SLAs.

• Streamlined collaboration between India and U.S. teams for global recruitment process standardisation, compliance, and onboarding experience.

• Created a centralised TA dashboard using Airtable, improving pipeline visibility, aging analysis, and recruiter productivity insights.

• Designed a TA vendor engagement model and negotiated performance-based SLAs, resulting in a 20% increase in service delivery efficiency.

• Developed workforce planning models to project quarterly hiring needs and track fulfilment against dynamic business priorities.

• Supported ad hoc hiring for niche roles by building targeted sourcing strategies and using a mix of internal referrals, portals, and TA partners.

• Conducted productivity analysis across TA workflows, identifying key blockers and improving average hiring TAT by 30%.

• Partnered with HR leadership to design a structured interview process and implement competency-based assessments for leadership hiring.

• Developed a vendor management strategy that improved service-level adherence by 20% and reduced procurement costs by 10%.

• Managed the full vendor lifecycle, achieving 100% compliance and reducing contract renewal cycle time. Genesys International Corporation Ltd., Mumbai Aug 2020 – Jan 2021 Senior Manager – Human Resources

• Directed niche hiring campaigns for GIS, analytics, and tech functions, achieving 100% role closures through multichannel sourcing.

• Managed end-to-end lateral hiring for mid- and senior-level roles with a focus on cost, TAT, and offer-to-joining conversions.

• Collaborated with business heads to create quarterly hiring plans based on workforce demand and attrition forecasts.

• Conducted talent calibration sessions with BU heads, supporting internal mobility and succession mapping for critical roles.

• Spearheaded full-cycle talent acquisition strategies, enhancing time-to-fill efficiency through vendor partnerships.

• Implemented optimized recruitment workflows, reducing average time-to-hire from 45 to 25 days.

• Leveraged recruitment funnel analytics via Excel dashboards and ATS reports to assess sourcing effectiveness and streamline HR operations for ongoing optimization.

• Utilized insights for strategic workforce planning, improving recruitment outcomes and employee retention.

• Managed the contractor lifecycle for over 100 resources, achieving 100% compliance and decreasing onboarding time by 25%.

• Developed HR budget models and forecasting tools to support executive decision-making on leadership succession and hiring strategies.

• Built a TA framework integrating recruiter dashboards, hiring manager SLAs, and weekly funnel health reviews.

• Designed a competency-based interview process for senior roles, improving quality-of-hire and interview-to-offer ratios.

• Defined and rolled out a fast-track program to identify internal high-potential talent for future leadership positions.

• Actively engaged in talent bench creation for business-critical functions using a blend of internal grooming and external mapping.

• Ensured 100% compliance during three audit cycles covering labor laws (PF, ESIC, Gratuity), POSH regulations, and vendor contract audits & achieving zero non-compliance findings.

• Conducted quarterly HR risk audits focused on labor law adherence, vendor onboarding checks, and contractor wage compliance, mitigating four legal risks and avoiding project delivery disruption. ETP International Pvt. Ltd. Mumbai December 2019 – April 2020 Head- Human Resource

• Developed a TA performance matrix that tracked recruiter productivity, source efficiency, and time-to-fill per department.

• Led monthly TA strategy meets with business units to align on headcount, talent gaps, and hiring forecasts.

• Designed and implemented succession plans for 3 key roles, reducing external dependency and improving internal talent mobility.

• Introduced data-driven recruitment KPIs, cutting time-to-hire by 30% and increasing funnel conversion to 35% within 3 months.

• Spearheaded targeted campus hiring across top institutes, yielding 40+ hires and improving the offer-to-join ratio significantly.

• Leveraged People Review to drive talent mapping, identifying 12 high-potential managers and promoting 5 via internal mobility.

• Partnered with hiring managers to fulfil 100% of quarterly staffing goals across retail tech and enterprise functions.

• Resolved complex employee relations cases within SLA, improving grievance resolution satisfaction scores.

• Directed daily HR operations and implemented strategic initiatives, including policy standardization and compliance tracking, enhancing organizational alignment and audit readiness. Cenveo Publisher Services, Mumbai May 2019 – Dec 2019 Senior Manager – Human Resources

• Served as a strategic HR advisor to business leaders, driving talent management, workforce planning, and organizational development initiatives to support long-term business growth.

• Delivered 60+ critical hires across business units, maintaining 100% compliance with HR policy frameworks

• Managed and executed campus hiring initiatives via career fairs, workshops, and virtual drives, boosting early talent pipeline conversion.

• Managed the full contractor lifecycle for over 1500+ staff, ensuring 100% compliance and alignment with dynamic project demand forecasts.

• Oversaw HR budgeting and coordinated cross-functional teams to implement cost-effective solutions on time and at high quality.

• Leveraged HR-core dashboards and Excel analytics to optimize recruitment workflows, improving hiring cycle efficiency.

• Facilitated 6+ awareness sessions while chairing the Project Committee, resulting in improved reporting transparency and full policy compliance.

• Implemented and optimized SAP HRMS, reducing manual HR processing time by 40%, and improving data accuracy in payroll and leave management.

• Drove employee engagement initiatives by analyzing ESAT survey data to launch targeted, high-impact programs.

• Achieved a 15% reduction in attrition within 6 months through data-informed retention strategies derived from exit analysis.

• Managed workforce transitions (hiring, exits, promotions) with strict policy adherence and performance alignment. Tata Interactive Systems, Mumbai Dec 2014 – May 2019 Senior Manager - Resource Management

(Now MPS Interactive Systems)

• Led talent management initiatives in partnership with business leaders, including succession planning, high-potential identification, and performance-based development across tech and delivery units.

• Developed and executed workforce strategies & aligning headcount planning with business goals and enabling proactive resource deployment.

• Directed full-cycle recruitment through campus, lateral, and vendor channels, increasing talent pipeline strength by 30% and reducing time-to-fill by 25%.

• Designed and executed campus engagement programs in collaboration with academic institutions to attract high-potential, early-career talent.

• Oversaw end-to-end vendor management across 15+ partners, defining KPIs, leading quarterly reviews, and enhancing SLA compliance

• Conducted nationwide vendor audits covering wage disbursement, legal compliance, and documentation accuracy; resolved two critical compliance discrepancies through escalation and policy enforcement.

• Hired 30+ niche professionals (cybersecurity, Unity 3D, robotics) via specialized vendors, supporting high-skill delivery pipelines for time-sensitive client projects.

• Drove employee engagement and grievance resolution, addressing escalated cases within 95% SLA adherence and launching inclusion-based policy refinements.

• Built Excel-based workforce forecasting models and interactive dashboards to inform headcount planning, vendor performance, and attrition trends.

• Delivered 15% cost savings through vendor consolidation and contract renegotiation while mentoring internal hiring teams on market mapping and compliance best practices.

• Created SOPs and HR governance frameworks across recruitment, onboarding, offboarding, and exit analysis, improving audit preparedness and operational consistency.

Genesys International Corporation Ltd., Mumbai July 2012 – Dec 2014 Assistant Manager – Human Resources

• Spearheaded end-to-end talent acquisition strategies, including campus hiring, enhancing vendor partnerships, and aligning recruitment with business goals to improve hiring quality, speed, and efficiency.

• Launched sourcing campaigns via LinkedIn Recruiter and Naukri, reducing sourcing time by 25%, and increasing the CV-interview ratio.

• Leveraged data analytics for recruitment performance, workflow optimization, and continuous improvement.

• Applied data-driven insights to workforce planning, improving hiring outcomes, and employee retention.

• Managed the full contractor lifecycle for over 2000 staff, ensuring 100% compliance and alignment with dynamic project demand forecasts.

• Managed HR budgeting, recruitment forecasting, and attrition analysis; led performance management, succession planning, and leadership development initiatives.

• Conducted regular HR audits and policy checks, achieving 100% labour law compliance and zero non-conformities during inspections.

• Led daily HR operations, streamlined workflows, and improved efficiency by 20%.

• Revised HR policies on onboarding and separation, aligning with evolving compliance requirements, and reducing audit gaps by 90%.

APTECH Ltd., Mumbai Jan 2008 – July 2012 HR Business Partner

• Developed targeted job descriptions and launched training programs, aligning skill gaps with learning objectives.

• Led full-cycle recruitment, utilizing job portals and referrals to attract top talent.

• Executed campus hiring initiatives, designing strategies to engage fresh graduates and support growth plans.

• Built a robust talent pipeline through comprehensive sourcing, reducing time to fill positions.

• Implemented HRIS and enforced policies, ensuring operational excellence across HR functions.

• Fostered open communication throughout the organization, enhancing transparency and collaboration.

• Resolved employee grievances by negotiating competitive compensation packages and supporting onboarding processes.

• Collaborated with leadership to assess workforce needs, creating strategic hiring roadmaps. Adecco People One India Ltd., Mumbai Aug 2006 – July 2007 Senior Recruitment Consultant

• Led and mentored a recruitment team, optimizing software and improving data tracking.

• Implemented creative talent acquisition strategies and improved candidate retention. Achievements & Excellence

• Digitized HR & Administrative Operations by leading the implementation of HR-ONE and SAP HR, enabling a paperless environment, and significantly streamlining HR and administrative workflows across departments.

• Boosted Talent Acquisition Through Referrals, designing and launching a structured employee referral program that contributed to 25% of total new hires, enhancing sourcing efficiency and hire quality.

• Recognized for Outstanding Performance, receiving awards for team excellence, cross-functional collaboration, and strategic contributions to critical business initiatives that fostered a high-performance culture.

• Earned Industry Accolades, including recognitions for Best Recruitment Process and Best Negotiation Skills, highlighting excellence in talent acquisition strategy and vendor engagement.

• Demonstrated Vendor Management Leadership, with a proven track record in contract negotiation, strategic sourcing, and cost-effective procurement operations that supported business scalability EDUCATION

Bachelor of Commerce (B. Com) in 1998 from Meerut University Post Graduate Diploma in Management – Human Resources (Pursuing) PERSONAL DETAILS

Date of Birth: 1 August 1977

Marital Status: Married

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