Customer Service Care
Resume:
Giorvani Domond
Stanhope, NJ *****
*********@*****.***
Education
Kean University, Union NJ
December 2021
B.A in Economics
Work
Towne Toyota, Ledgewood NJ
Parts Specialist
September 2023 - Present
Assist internal and external customers by researching part numbers and processing orders. Responsible for daily shipping and receiving and the accuracy of incoming and outgoing orders. Assist with maintaining an accurate inventory by managing parts inventory. Tracking and replenishing inventory daily and performing regular cycle counts. Assist Service Department with Repair Order functions. Lifting heavy objects, assist in maintaining a clean, safe, and efficient department warehouse.
Nationwide Studios, Byram NJ
Customer Service Representative
July 2023 - September 23
Managing large amounts of incoming phone calls, working directly with customers to determine level of satisfaction, identifying problems and resolving customer concerns, working with Customer Care Supervisor to ensure customer satisfaction in every step of problem resolution, tracking detailed information in database, gathering information, evaluating customers’ levels of satisfaction and communicating customers’ needs to Customer Service Supervisor, documenting diagnostic steps as they troubleshoot the reported problem, discerns when questions/issues go beyond the position’s scope of decision-making, and makes accurate referrals to Customer Care Specialist and/or Customer Care Manager. Provides timely follow-up with all customers to ensure that their needs have been met.
Noted Accomplishments
Parts Professional Certified
Employee of the Month
02/2022 - Clutter.
2x Dean’s Honor List - Kean
University
Kean University Lambda Alpha
Sigma Honor’s List
Skills
DealerTrack DMS
Snap-on EPC
Xtime, Dealer FX
Computer Literacy
Inventory Control
Inventory Management
Forklift
Turret
Cash Handling
Microsoft PowerPoint
Panera Bread, Woodbridge Township NJ
Team Member
June 2022 - August 2023
Drove pastry sales and customer retention rates up through creativity, customer service, and Panera warmth. Also implemented new protocols that improved workplace efficiency as I trained employees and interacted with my team of coworkers.
Brand Ambassador
2022
● MAY 2022: 5K Walk Staten Island (Eventage) - Created positive brand awareness, hung signage, prepared equipment, customer service.
● JUNE 2022: Life’s a Picnic (Team Unity) - Event Staff. Brand Ambassador. Customer Engagement. Create fun environment. Game Station Management/Supervision
● JULY 2022: Tito’s Vodka Labor Event (Tito’s Vodka) - Event Setup/Breakdown. General Labor. Truck Labor. Tour Management
● JULY 2022: Formula Drift Englishtown (U.S Air Force) - VR Promotion. VR Display + Instruction. Greet + Engage with Customers. Create fun environment. Lead generation, event registration.
● AUGUST 2022: Trump Golf Promotion (Liv Golf) - Activity Station Supervisor. Customer Engagement. Customer Service. Fun Experience.
● AUGUST 2022: Land Rover Tour Event (Land Rover) - Event Setup/Breakdown. General Labor
Clutter Inc., Monroe Township NJ
Warehouse Lead
September 2021 - May 2022
Responsible for fulfillment of inbound, outbound, and transfers operations. Safely Moved, packed, organized, scanned, and palletized items. Facilitated loading/unloading items onto transfer trucks. Performed frequent quality audits. Managed stocking of warehouse supplies. Teamed task coordination. Followed and promoted safety. Trained Employees.
Kean University, Union NJ
University Operations Management Team Member - Part Time September 2020 - August 2021
Experience in facility management, event management, event production, administrative assistance. Produced, supervised, managed and facilitated numerous university events as well as managed and supervised the campus center building. Telecommunicated with students, resolving problems and providing information in a customer friendly way.
Microsoft Word
Google Drive
Apple Pages
References
Upon Request
Forever 21, Woodbridge NJ
Cash Wrap Specialist
September 2018 - March 2020
Supported store operational and service functions. Led customer service experience. Cash handling. Teamwork. Promoted company programs. Trained associates. Utilized sales reports to direct and prioritize tasks. Actively met daily sales goals of Forever 21 credit cards to customers. Cooper Dining Hall, Oswego NY
Kitchen Attendant
February 2018 - May 2018
Food Server, Dishwasher, Dining Room Attendant, Food Preparer, while a student at SUNY Oswego.
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