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Customer Service Care

Location:
Stanhope, NJ
Salary:
60K
Posted:
July 23, 2025

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Resume:

Giorvani Domond

Stanhope, NJ *****

732-***-****

*********@*****.***

Education

Kean University, Union NJ

December 2021

B.A in Economics

Work

Towne Toyota, Ledgewood NJ

Parts Specialist

September 2023 - Present

Assist internal and external customers by researching part numbers and processing orders. Responsible for daily shipping and receiving and the accuracy of incoming and outgoing orders. Assist with maintaining an accurate inventory by managing parts inventory. Tracking and replenishing inventory daily and performing regular cycle counts. Assist Service Department with Repair Order functions. Lifting heavy objects, assist in maintaining a clean, safe, and efficient department warehouse.

Nationwide Studios, Byram NJ

Customer Service Representative

July 2023 - September 23

Managing large amounts of incoming phone calls, working directly with customers to determine level of satisfaction, identifying problems and resolving customer concerns, working with Customer Care Supervisor to ensure customer satisfaction in every step of problem resolution, tracking detailed information in database, gathering information, evaluating customers’ levels of satisfaction and communicating customers’ needs to Customer Service Supervisor, documenting diagnostic steps as they troubleshoot the reported problem, discerns when questions/issues go beyond the position’s scope of decision-making, and makes accurate referrals to Customer Care Specialist and/or Customer Care Manager. Provides timely follow-up with all customers to ensure that their needs have been met.

Noted Accomplishments

Parts Professional Certified

Employee of the Month

02/2022 - Clutter.

2x Dean’s Honor List - Kean

University

Kean University Lambda Alpha

Sigma Honor’s List

Skills

DealerTrack DMS

Snap-on EPC

Xtime, Dealer FX

Computer Literacy

Inventory Control

Inventory Management

Forklift

Turret

Cash Handling

Microsoft PowerPoint

Panera Bread, Woodbridge Township NJ

Team Member

June 2022 - August 2023

Drove pastry sales and customer retention rates up through creativity, customer service, and Panera warmth. Also implemented new protocols that improved workplace efficiency as I trained employees and interacted with my team of coworkers.

Brand Ambassador

2022

● MAY 2022: 5K Walk Staten Island (Eventage) - Created positive brand awareness, hung signage, prepared equipment, customer service.

● JUNE 2022: Life’s a Picnic (Team Unity) - Event Staff. Brand Ambassador. Customer Engagement. Create fun environment. Game Station Management/Supervision

● JULY 2022: Tito’s Vodka Labor Event (Tito’s Vodka) - Event Setup/Breakdown. General Labor. Truck Labor. Tour Management

● JULY 2022: Formula Drift Englishtown (U.S Air Force) - VR Promotion. VR Display + Instruction. Greet + Engage with Customers. Create fun environment. Lead generation, event registration.

● AUGUST 2022: Trump Golf Promotion (Liv Golf) - Activity Station Supervisor. Customer Engagement. Customer Service. Fun Experience.

● AUGUST 2022: Land Rover Tour Event (Land Rover) - Event Setup/Breakdown. General Labor

Clutter Inc., Monroe Township NJ

Warehouse Lead

September 2021 - May 2022

Responsible for fulfillment of inbound, outbound, and transfers operations. Safely Moved, packed, organized, scanned, and palletized items. Facilitated loading/unloading items onto transfer trucks. Performed frequent quality audits. Managed stocking of warehouse supplies. Teamed task coordination. Followed and promoted safety. Trained Employees.

Kean University, Union NJ

University Operations Management Team Member - Part Time September 2020 - August 2021

Experience in facility management, event management, event production, administrative assistance. Produced, supervised, managed and facilitated numerous university events as well as managed and supervised the campus center building. Telecommunicated with students, resolving problems and providing information in a customer friendly way.

Microsoft Word

Google Drive

Apple Pages

References

Upon Request

Forever 21, Woodbridge NJ

Cash Wrap Specialist

September 2018 - March 2020

Supported store operational and service functions. Led customer service experience. Cash handling. Teamwork. Promoted company programs. Trained associates. Utilized sales reports to direct and prioritize tasks. Actively met daily sales goals of Forever 21 credit cards to customers. Cooper Dining Hall, Oswego NY

Kitchen Attendant

February 2018 - May 2018

Food Server, Dishwasher, Dining Room Attendant, Food Preparer, while a student at SUNY Oswego.



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