Administrative Assistant Customer Service

Joyce Washington

Washington D. C. *****

*****************@*****.***

Cell 202-***-****

Ready to Serve You

Highly skilled Administrative Assistant with 21 years of experience: Dedicated professional with effective communication and interpersonal skills; Detail oriented with the capability to multi-task and complete assigned work responsibilities to meet specific deadlines

Caretaker June 2023 – March 2024

Responsible for three elementary students ages 7, 9 and 11 for the summer of 2023 in their home with meals, house work, and to assure their safety while they enjoy their summer break until the starting of the fall semester their parents would drop them off at my home at 5:30 am to await for 7am to assist them on public transport to school.

Department of Health (Contractor) September 2022 – February 2023

Immunization Data Processor

Responsible for document processing, including the revision formatting, and processing of

Documents using excel in other applications.

Proofreads and follows the document flow process including incoming and outgoing documents; faxes, inbound mail, scanning documents, sorting mail, saving and retrieving documents along with ongoing customer contact.

Provides outstanding customer service two agency departments and divisions by conveying an

Understanding of their request and by answering questions, researching, and offering assistance.

Frequently serves as the initial point of contact for the division immunization in-take school forms for review, in many cases acting as a liaison between the division and clients.

Serves customers and agents by providing necessary account details, document, or product

Information, responds to request for assistance with documents.

Analyzed information to identify document types and sorted documents per job instructions

Exceeds the minimum performance standards; adheres to all confidentiality requirements

Follows all agency and department policies and rules and attended mandatory meetings and

Trainings authorized to work in the US for any employer

Data Entry Specialist

Family Medical and Counseling Services, Inc. - Washington, DC June 2020 to June 2021

Test walk-in clients as needed to keep department deliverables (as needed)

Refer/Navigate preliminary reactive clients for confirmatory testing and new patient appointments (as needed) Made referrals for prevention and support services for preliminary reactive individuals and high risk individuals receiving HIV results as necessary (as needed). Conducted and follow-up activities for preliminary reactive individuals to ensure successful linkage to core primary care services and support services as needed). Documented all client information and protected health information in electronic ECW and the CDC medical records according to HIPPA requirements. Completed all the required documentation as outlined in the FMCS CTR protocol manual. Scanned required documents into the electronic medical record on a daily, weekly and monthly reports scheduled per my supervisor. Documented inventory/supply orders and confirm receipt of deliveries. Participated in regular scheduled staff meetings, ITT meetings and supervision meetings via zoom as required. Participated in relevant training to stay abreast of HIV/AIDS prevention and treatment updates. And other duties assigned.

Receptionist

National Caucus and Center on Black Aging Inc. NCBA Inc. - Washington, DC

May 2018 to June 2020

Received, screen all incoming calls and connect them to appropriate personnel and/or take messages. Provide a warm greeting to all people entering or calling the office premises. Provide assistance with filing as requested. Call consumers

Office Manager /Event Planner – Admin

The Maldon Brand Co. – Maryland May 2017 to December 2017 Discharged due to lack of funds

Admin support and conduct pre- and post-event evaluations and report on outcomes. Research market, identify event opportunities and generated interest.

Cashier/Deli Clerk

Shoppers Food Warehouse Corp – Maryland January 2014 to December 2017

Process sales transactions calculate the cost of products or service. Responsible for preparing food, making sandwiches and using the cash register. According to the Bureau of Labor Statistics,

Volunteer Apprentice Admin

Perry School - Washington, DC January 2011 to December 2012

General office duties Generated correspondence, minutes, monthly reports, proposals and design graph and organized and maintained the filing system for storage and retrieval of documents.

Volunteer Secretary

New Holiness Outreach Christian Church - Washington, DC 2010 to 2011

Perform a range of office-related duties, such as ordering supplies, managing the church schedule, maintaining files and handling church correspondence, as well as scheduling maintenance personnel and deliveries.

Configuration Management Specialist/Management Analyst

BAE Systems USA - Washington, DC 1997 to 2009

Supported the PMS 400D7 U. S. Navy customer

Management Analyst 1

Marconi Systems Technologies Washington, DC 1998 (Security Clearance) Government Confidential this company was renamed to BAE Systems

Junior Analyst

Tracor Systems Technologies Inc. 1997 (Tracor changed it company name to Marconi Systems Technologies

Logistic Data Management Specialist

National Technical, Inc. - Maryland 1997 to 1997 (Discharged due contract ended)

Provided admin support for the EA-6B twin-engine, mid- wing warfare aircraft.

Management Data Analyst

Information Spectrum Inc. – Arlington VA 1996 to 1997

Provided word processing and technical typing for the Foreign Military Sales Case Program (FMS).

Administrative Assistant

Matrix Corporation - Virginia 1992 to 1995

Provided word processing and technical typing and other aside duties (Discharged due contract ended)

Personnel Technician

ViaTech System Inc. - Washington, DC 1990 to 1991

Processed Government personnel Actions for the United States Customs applicants applying for positions.

Administrative Assistant

American System Corporation – Virginia 1989 to 1990

Supported Government contract for the U.S. Navy Personnel and Training Evaluation Program (PTEP) groups.

Educational Aide

D.C. Public Schools - Washington, DC 1985 -1988

Assisted the administrative secretary in light typing, filing, screened and directed phone calls in the front office. Provided assistance to a teacher in the 7th grade class room activities.

Education

Anacostia High School - Washington, DC September 1972 to June 1974

Software Training

MS Certificate in Computer Software

Washington Urban League (Vocational/Technical/Trade School) 1988 to 1989

Certificate

Catapult Software Training Centers American Center Vienna VA 1992 to 1994

Awarded Certificates in Microsoft application

Skills

•Microsoft Power point

•Microsoft Excel

•Microsoft Word

•eClinicalWorks

•Microsoft Outlook

•Word Processing • Microsoft Access

•ORACAL Data Base

Awards

BAE Employee Excellence Award in Ship Engineering & Logistics Department for Outstanding Achievement in Job Performance October 2005

BEA Systems Employee Five years of service award

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