Customer Service Inventory Management

*** **** *** #***, *******, US, ***** •

************@*****.*** • 510-***-****

MAHOGANY WILLIAMS

Customer Service Professional

PROFESSIONAL SUMMARY

Customer service professional with over 17 years of experience, demonstrating extensive expertise in enhancing client satisfaction and loyalty. Skilled in healthcare and customer service, effectively fostering strong relationships and ensuring compliance with standards. Committed to continuous improvement and collaborative strategies, aiming to drive positive outcomes and service excellence.

EMPLOYMENT HISTORY

CUSTOMER SERVICE 2008 - Jul 2025

Trendy hair gallery and beauty supply San Francisco, CA

• Delivered exceptional customer service, fostering strong client relationships and enhancing overall satisfaction.

• Streamlined inventory management processes, leading to improved stock accuracy and faster replenishment cycles.

• Implemented a feedback system for customer suggestions, driving product improvements and enhancing service offerings.

• Maintained accurate records of customer transactions, ensuring compliance with company policies and enhancing financial accountability.

• Cultivated a welcoming environment, enhancing client trust and loyalty through attentive and personalized service.

• Analyzed customer feedback to inform service adjustments, driving noticeable results in customer satisfaction and retention. DELIVERY DRIVER 2022 - 2024

Amazon Richmond, CA

• Delivered packages efficiently, achieving on-time delivery rates that enhanced customer satisfaction and loyalty.

• Coordinated with warehouse teams to streamline the loading process, significantly reducing turnaround times and improving operational flow.

• Monitored delivery metrics to identify trends, enabling data-driven decisions that improved service delivery and reduced delays.

• Demonstrated strong communication skills, fostering positive relationships with customers and ensuring a high level of service.

• Implemented route optimization strategies, resulting in faster deliveries and noticeable improvements in overall customer satisfaction.

• Cultivated a positive work environment by mentoring new drivers, contributing to team cohesion and improved service standards.

CAREGIVER 2010 - Present

IHSS Oakland, CA

• Provided compassionate care to clients, enhancing their quality of life through personalized support and attention to individual needs.

• Monitored client health metrics and reported changes, enabling timely interventions and fostering a proactive approach to care.

• Maintained accurate records of client progress and care routines, supporting compliance with regulatory standards and enhancing service delivery.

• Cultivated strong relationships with clients, ensuring emotional well-being and fostering a sense of community.

• Partnered with healthcare professionals to coordinate comprehensive care strategies, improving client outcomes and service efficiency.

EDUCATION

HIGH SCHOOL DIPLOMA 2007

Oakland High Oakland, CA

Graduated with honor. Received perfect attendance and maintained a 4.0 grade score SKILLS

Healthcare, Customer Service, Record Keeping, Inventory Management, Route Optimization, Team Leadership, Communication, Client Relations, Data Analysis.

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